Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
2004 Jeep Grand Cherokee — Known Issues & Recalls
Complaints from Jan 2010 to Dec 2015
The most reported issue is air bags problems (278 complaints). 110 complaints involved crashes. 25 involved fires.
Open Safety Recalls (14)
NHTSA Campaign: 15V046000
Component: AIR BAGS:FRONTAL
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Fix: Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
NHTSA Campaign: 15V673000
Component: AIR BAGS:SIDE/WINDOW
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Fix: Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
NHTSA Campaign: 09V117000
Component: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
Risk: OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
Fix: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
NHTSA Campaign: 12V527000
Component: AIR BAGS
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Risk: Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Fix: Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
NHTSA Campaign: 06E022000
Component: SERVICE BRAKES, HYDRAULIC
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Fix: AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
NHTSA Campaign: 09E012000
Component: EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Fix: SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
NHTSA Campaign: 06E023000
Component: EXTERIOR LIGHTING:HEADLIGHTS
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
Risk: WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
Fix: ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
NHTSA Campaign: 09E025000
Component: EXTERIOR LIGHTING:HEADLIGHTS
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
Fix: DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
NHTSA Campaign: 06E064000
Component: EXTERIOR LIGHTING
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
Risk: LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
Fix: TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
NHTSA Campaign: 06V197000
Component: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
Risk: OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
Fix: DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
NHTSA Campaign: 06E011000
Component: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
Risk: IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
Fix: AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
NHTSA Campaign: 04V112000
Component: ELECTRICAL SYSTEM:STARTER ASSEMBLY
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
Risk: IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
NHTSA Campaign: 04V048000
Component: EQUIPMENT:OTHER:LABELS
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
Risk: THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
Fix: OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
NHTSA Campaign: 03V079000
Component: STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
Risk: A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Owner-Reported Issues (20 of 1294)
Electrical System,engine →2 issues
Your vehicle suddenly shuts off while driving without any warning, leaving you without power steering or power brakes. The engine simply dies with no indication it's about to happen. This leaves you with no assist on the steering wheel or brakes, making the vehicle difficult to control.
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Your Jeep randomly stalls or shuts off while driving at any speed or even when parked. The owner has already replaced the crankshaft and camshaft position sensors without solving the problem, suggesting the issue may be with the engine control module (ECM) or related electrical component. Diagnosing this will likely require scanning the vehicle's computer for fault codes and potentially testing or replacing the ECM.
Parts you may need:
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Electrical System,engine,fuel/propulsion System →2 issues
Your engine control module (ECM) is malfunctioning, causing your vehicle to stall and misfire at any speed, especially when you accelerate. This makes the vehicle difficult to control safely. Fixing this will likely involve diagnosing the ECM with a scanner and either repairing or replacing the module.
Parts you may need:
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Your check engine light is on with a code indicating signal loss from the crankshaft position sensor (CPS) and camshaft position sensor (CKPS). You're experiencing engine misfires and backfiring when accelerating, and the engine sometimes stalls when crossing railroad tracks but restarts after wiggling the three main engine connectors. This suggests loose or faulty sensor connections that need to be inspected and likely replaced or reconnected.
Parts you may need:
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Suspension →2 issues
Your vehicle suddenly lunges to the left or right when you accelerate, even at low speeds like 20 MPH, with no warning lights appearing. You've inspected the vehicle and found that the driver's side rear control arm has severe rust damage. This suspension component failure is causing your car to pull unexpectedly during normal driving.
Parts you may need:
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When you turn your steering wheel all the way to the right or left while driving forward or in reverse, you hear a scrubbing noise that sounds like the tire is rubbing against the suspension. This suggests the tire may be making contact with suspension components at full steering angles. The issue may be caused by worn suspension bushings, incorrect wheel alignment, or suspension geometry that needs adjustment.
Parts you may need:
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Service Brakes, Hydraulic →1 issue
Your brake pedal makes an abnormal clicking sound when you press it, and your car doesn't stop as well as it should — it takes longer to come to a complete stop. Your ABS warning light came on after hitting a bump, and this problem keeps happening even after mechanics replaced your calipers, rotors, and brake pads. Recently, you noticed brake fluid leaking from your rear passenger-side wheel well after adding fluid to the reservoir. The issue likely involves a deeper problem with your brake system's hydraulic lines or wheel cylinders that hasn't been identified yet.
Parts you may need:
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Power Train,service Brakes →1 issue
Your parking brake doesn't hold the vehicle in place on its own. Your transmission is slipping and dropping out of gear, requiring you to manually shift like a manual transmission even though your Jeep is automatic. The passenger-side windows won't operate, and your air conditioning isn't working. The dealership has refused to repair these issues even after multiple visits and is withholding air conditioning service until you catch up on payments, despite the safety and health concerns. Fixing these problems will likely require transmission repair or replacement, window motor replacement, and air conditioning service.
Parts you may need:
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Steering,suspension,unknown Or Other →1 issue
Your Jeep vibrates severely and becomes hard to control whenever you hit bumps, potholes, or even lane markers—a problem commonly called "death wobble." You're concerned the vehicle could flip if the problem worsens or you hit a larger bump, and the wobble is difficult to stop once it starts. This is a serious safety issue for you and other drivers since you have to brake hard to regain control. The problem likely involves one or more steering or suspension components that need inspection and repair.
Parts you may need:
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Air Bags,structure,vehicle Speed Control →1 issue
During a serious accident involving a rollover (3 complete rolls), your 2004 Jeep Grand Cherokee did not deploy any airbags despite the severity of the impact. Your child heard a pop sound before the crash occurred at high speed on a sharp curve. You're concerned that the airbags failed to deploy and that the vehicle's structure may have been compromised, as the vehicle was severely crushed during the rollover.
Parts you may need:
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Service Brakes →1 issue
When you shifted from reverse to drive and pressed the brake pedal, your vehicle accelerated instead of slowing down. The harder you pressed the brake, the more the vehicle sped up, causing it to lightly hit another vehicle in your driveway. The brake system may need inspection to determine if there's an issue with the brake pedal mechanism, brake fluid, or engine throttle control.
Parts you may need:
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Air Bags,seat Belts →1 issue
You scheduled a mandatory recall appointment at your dealer for your airbags and seat belts, but when you arrived, the dealer hadn't started any work on your vehicle despite having confirmed the appointment and ordered the recall part. After waiting 3 hours with no progress and no estimate provided, the recall work remained incomplete, leaving your vehicle's safety systems unrepaired.
Parts you may need:
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Unknown Or Other →1 issue
Your vehicle had an open recall for a rear structural enhancement that required installing a hitch, but when you scheduled the repair, the dealership marked it as completed and said they no longer perform this work. However, your son found that other Jeep dealerships are still performing this same recall repair regardless of vehicle age. The recall remains incomplete on your vehicle because it's been marked closed in the system.
Parts you may need:
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Fuel System, Gasoline,engine →1 issue
Your Jeep is having trouble starting—the engine won't turn over and requires multiple attempts before it finally starts. After starting, you're hearing loud noises from the fuel tank area, and your dashboard warning lights for fuel, engine, and pressure are all coming on. A mechanic discovered that your fuel pump is missing from the fuel tank, which is likely causing these starting problems and warning lights.
Parts you may need:
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Power Train →1 issue
Your vehicle is making abnormal sounds from underneath the front and rear while driving at various speeds, with no warning lights appearing on the dashboard. A dealer diagnosed a failed rear differential that needed replacement, but after the repair was completed, the same problem occurred again and got worse. The manufacturer was notified but didn't provide further assistance. Fixing this will likely require replacing or rebuilding the rear differential assembly.
Parts you may need:
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Tires →1 issue
You noticed that the sidewalls on all four tires were splitting and cracking. You replaced all four tires due to this condition. The issue may have been caused by tire age, dry rot, or underinflation, and will require replacing the affected tires with a new set.
Parts you may need:
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Visibility →1 issue
Your driver's side console buttons aren't working properly. When you try to adjust the side mirrors or unlock the doors using the console buttons, they fail to respond. This means you can't adjust your mirrors for visibility or unlock your doors from the console, which could be a safety and convenience issue.
Parts you may need:
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Electrical System →1 issue
Your check brake light stays on continuously even though your brakes are functioning properly. You've had the master cylinder replaced multiple times since 2019, but the warning light persists. The repair shop may need to diagnose the brake sensor or electrical circuit that controls the warning light to resolve this issue.
Parts you may need:
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Electrical System,unknown Or Other →1 issue
Your driver's side window and mirror controls have stopped working from the dashboard panel. You also can't lock the vehicle using the driver's side door lock button or the key fob lock button, though the key fob can still lock the other doors and rear gate. The repair will likely require replacing the driver's side door lock module or window control switch assembly.
Parts you may need:
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Electrical System,exterior Lighting →1 issue
Your rear tail lights are malfunctioning, and the dealer has told you that you need to replace the entire tail light assembly rather than just the bulbs. Even though your Jeep has been stored in a garage and well-maintained, the tail light assembly appears to be failing. You may need to replace the complete rear tail light assembly on one or both sides.
Parts you may need:
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Related Vehicles
Other Jeep Grand Cherokee years:
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