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2017 Jeep Cherokee Steering Problems

45 owner-reported steering complaints from NHTSA data

45
Complaints
1
Crashes
Jan 2019Dec 2020
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (45)

criticalSTEERING,SUSPENSION
Filed: Apr 2024

My Jeep Cherokee(VIN [XXX] ) was being flat towed behind a class a motorhome. On 4 separate occasions the front wheels of the jeep started bucking right to left and back to opposite side causing the whole motorhome to violently vibrate. 1) The first time it happened was at about 15 MPH while turning left onto a connecting road.

NHTSA #: 11582840
criticalSTEERING,ELECTRICAL SYSTEM
Filed: Jan 2022

While driving at approximately 50 MPH, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.

NHTSA #: 11447304
criticalSTEERING,POWER TRAIN,ENGINE
Filed: Jan 2019

My jeep has less than 30,000 miles on it and I keep up to date on oil changes (every 500 miles); however, when the 5,000 mile marker starts approaching I will be in driving in a forward motion and the dashboard will light up saying "shift to neutral or park", the gas pedal tightens up to the point I am no longer able to step on it anymore, and the steering wheel tightens up and I can no longer move that.

NHTSA #: 11165978
criticalSTEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
CrashFiled: Oct 2017

Tl* the contact owned a 2017 jeep cherokee. While driving approximately 40 MPH, the vehicle suddenly accelerated. The driver lost control of the steering and crashed into a ditch.

NHTSA #: 11033265
highSTEERING,POWER TRAIN
Filed: Jul 2024

The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the contact's husband struck a curb. The contact's husband depressed the brake pedal and attempted to make a turn, but the steering wheel became difficult to turn.

NHTSA #: 11599265
highSTEERING,SERVICE BRAKES,ENGINE
Filed: Apr 2024

I was driving my 2017 Jeep Cherokee Latitude 2.4L, car won't start, I have oil pressure sensor to warn me when low doesn't alert me at all, only time is when I realized a beep when I made turns and would indicate oil pressure low!

NHTSA #: 11583381
highSTEERING,POWER TRAIN,ELECTRICAL SYSTEM
Filed: Sep 2021

Car stalls without warning or indicator lights and will not restart in a safe manner. There are dozens of reports concerning this situation online and it is a SERIOUS safety issue that has received no attention. There is apparently and “incomplete” notice from JEEP that has failed to reach all customers.

NHTSA #: 11432682
highSTEERING,ELECTRICAL SYSTEM,ENGINE
Filed: Jul 2021

Service shifter warning. Car stalled twice. It has 45 k miles only.

NHTSA #: 11425369
highSTEERING
Filed: Jun 2021

While driving the Service Shifter prompt came on and all the lights on the gear box turned red. The safety risk when this prompt came on is huge as you are driving and trying not to panic as you don't know if the car will stall or stop suddenly. MANY other people with Jeeps have experienced this problem.

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NHTSA #: 11422623
highSTEERING,ELECTRICAL SYSTEM,ENGINE
Filed: Apr 2021

Jeep will stall while driving. Engine will shut off, lose power steering, cannot accelerate to try to get out of harms way, battery, oil and engine light will come on and receive a message saying to "shift to park or neutral to start the vehicle". If you want a couple minutes the jeep struggle to turnover but eventually will.

NHTSA #: 11413493
highSTEERING,SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Mar 2020

My service shifter light has came up 3 separate times. The last time it came on, my jeep took itself from drive to park while I was in motion, locking up my tires and steering wheel. I could not get my park back into drive, and it caused me to slide off the road.

NHTSA #: 11316751
highSTEERING,VEHICLE SPEED CONTROL,ENGINE
Filed: Jun 2019

My 2017 jeep cherokee with little under 45,000 stalled this morning on my way to work. The car lost steering/braking control. The battery light came on and stated I needed to shift to park then to desired gear.

NHTSA #: 11217512
highSTEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Dec 2018

I was driving and the following happened: jeep completely died while driving, battery light illuminated & the screen displayed "place in p, then select gear", I attempted it but I had no power, no ability to steer or brake. I was also broken down in on coming traffic and wasn't able to move. I had to put in neutral and push my jeep out of the middle of the hwy.

NHTSA #: 11156381
highSTEERING
Filed: Nov 2018

On two occasions while flat towing the jeep behind our rv the front end wobbled excessively and only stopped when we slowed to almost a stop. Both instances happened within 15 minutes of starting to travel in the morning and happened in construction zones where the pavement was rough. We had heard of this issue so we had the dealer install the mopar sterring harness when we bought the car.

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NHTSA #: 11152533
mediumSTEERING,VEHICLE SPEED CONTROL
Filed: Aug 2025

Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired.

NHTSA #: 11680180
mediumSTEERING,POWER TRAIN,VEHICLE SPEED CONTROL
Filed: Jun 2025

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request.

NHTSA #: 11667416
mediumSTEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Oct 2023

After the weekend rain, I went to start the 2017 Jeep Cherokee it did not start. I had the battery car jumped and it started up when driving it the steering wheel locked up. The dashboard started to display antilock brake assist off system, power steering assist off system, service transmission restart in Park with vehicle 0 speed, and so many red lights started flashing afterwards. I was in the car with my children a car that was coming behind me had to swerve around me as my car instantly stopped. This could’ve been a horrific or fatal car accident. I just hit my car check to renew my plates the emissions pass and everything safety was good. With this current situation, I would now have to get my car back to the dealership for further inspection, and will be without a car.

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NHTSA #: 11552797
mediumSTEERING,ENGINE
Filed: Oct 2023

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH, the contact had heard an abnormal noise. The vehicle had started overheating. The vehicle was hesitant to accelerate and the steering had become firm. Several unknown warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty shifter vessel and ECU jumper harness. The vehicle had been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,808.

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NHTSA #: 11549565
mediumSTEERING
Filed: Oct 2023

my 2017 jeep cherokee (VIN [XXX] ) has two recalls that are affecting the vhicle. the first is the shifter and harness recall that causes the vehicle to display "service shifter" messages randomly, and all of the shifter lights turn on. the second is the recall effecting how the vehicle shifts.

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NHTSA #: 11549118
mediumSTEERING,SUSPENSION,POWER TRAIN
Filed: Jul 2023

I brought car in for oil change and was told the R front axle was leaking. Brought it to dealer for repair and told Both that both front and rear axles needed to be replaced along with PTU. Was informed that the that was ordered was cancelled b/c 800 people across the country were looking for the same part.

NHTSA #: 11533162
mediumSTEERING,POWER TRAIN,ELECTRICAL SYSTEM
Filed: Jul 2023

Service shifter message has been appearing and at times, all lights on PRND lighting up. The vehicle transmission may still engage or may not. Recent occurrence on 07/13/2013, vehicle took 20 minutes before transmission engaged.

NHTSA #: 11532843
mediumSTEERING,POWER TRAIN
Filed: May 2023

Service shifter keeps going on but no dealer ship know what the problem is and I have been stuck because of it.

NHTSA #: 11520146
mediumSTEERING,POWER TRAIN,UNKNOWN OR OTHER
Filed: Apr 2021

doesn't seem to be turning right. A lot of clicking making noise when I back up. And turn wheel.

NHTSA #: 11406341
mediumSTEERING,UNKNOWN OR OTHER
Filed: Feb 2021

Jeep says 'service shifter' and shows up on the dash and all the lights turn red on the shifter itself. This has happened multiple times in my jeep. The frequency has gotten worse.

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NHTSA #: 11394976
mediumSTEERING
Filed: Jul 2020

Tl* the contact owns a 2017 jeep cherokee latitude 4x4. The contact stated while driving at 30 MPH, the service shifter warning light illuminated as the gears light up. The contact veered to the shoulder of the road, turned the vehicle off and back on which failed to resume back to normal.

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NHTSA #: 11337767
mediumSTEERING,ELECTRICAL SYSTEM
Filed: Jan 2020

I was driving when my car locked and told me service shifter, I immediately call jeep who told me to go the dealership near who told me they couldnt do anything because it hasn't been recalled

NHTSA #: 11299924
mediumSTEERING,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Jul 2019

The shifter has been replaced twice on the vehicle; the first time in warranty (2018) and the second time this weekend where I needed to pay out of pocket. (june 2019) at random times, the service shifter message appears and the entire shiftier panel lights up.

NHTSA #: 11233624
mediumSTEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: May 2019

This problem has occurred at least 4 times in a 2 week period. While driving on service streets a pinging noises goes off..the battery light a lightening bolt and shift into drive appears and lasts a few seconds. The steering wheel gets very heavy and hard to turn.

NHTSA #: 11206509
mediumSTEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES
Filed: Jan 2019

While driving this vehicle made a right hand turn and accelerated uphill. The car died and lost all systems including steering and limited braking. I took vehicle to dealer and found out this was due to low oil.

NHTSA #: 11170473
mediumSTEERING,UNKNOWN OR OTHER,ENGINE
Filed: Jun 2018

While I was driving yesterday, my car died out on me. The car is only 6 months old. I was driving when the battery light began to flash and the car shut off on me.

NHTSA #: 11099441
mediumSTEERING
Filed: Apr 2018

Jeep cherokee latitude key ignition, key will not come out of the ignition, after parking to jeep, I tried putting the break on and nothing happens, I could be parking on a flat parking lot, or in my drive way, this has happen three times and three times I have taken it back to the dealer and they say that there is noting wrong, but this keep happing. I would have to leave the car

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NHTSA #: 11088941
mediumSTEERING,WHEELS
Filed: Mar 2018

I have not even owned my vehicle a year now. I have never had an issue with steering shaking or pulling. I went to get my tires rotated for the first time at a local dealer and they stated the all 4 of my tires had all irregular wear on them on the inside of the tires only.

NHTSA #: 11080816
lowSTEERING,POWER TRAIN,ELECTRICAL SYSTEM
Filed: Jan 2024

Today while driving, my vehicle’s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears.

NHTSA #: 11568427
lowSTEERING,POWER TRAIN,ELECTRICAL SYSTEM
Filed: Oct 2021

I was driving like normal about 15 MPH after just pulling out of the gas station onto the main road and have no issues with my car as of late and all of a sudden it just stopped. All the lights lite up on the shift, every light lite up on the dash saying everything needed to be serviced, I was unable to move or do anything with the car, not even turn it off and I was in the middle of the road!

NHTSA #: 11435430
lowSTEERING,POWER TRAIN,SERVICE BRAKES
Filed: Mar 2021

I was at an intersection stopped yesterday and my 2017 jeep cherokee limited lost all power steering, and brakes. Dashboard flashed 'car must be in neutral or park to shift gears' and wouldn't go forward, started rolling backwards until I pulled the emergency brake. Turned off the car to try to reset it and took a long time to turn over.

NHTSA #: 11402905
lowSTEERING,VEHICLE SPEED CONTROL,WHEELS
Filed: Dec 2020

Electrical system: wiring details issued june 4, 2018 recall id 299936 NHTSA campaign #18v332000 vehicles affected 4,815,661 component affected electrical system: wiring power train: driveline: differential unit details issued july 14, 2020 recall id 314017 NHTSA campaign # 20v343000 vehicles affected 67,248 component affected power train: driveline: differential unit wheels: rim details issued october 13, 2017 recall id 269528 NHTSA campaign # 17v543000 vehicles affected 22,242 component affected wheels: rim

NHTSA #: 11377991
lowSTEERING,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Sep 2020

While driving down d rthe highway my jeep shut off mid motion, my daughter and I were in the middle of a 4 way. We costed to side of road I cranked it 5-6 times then it started . When my cherokee stoped the dash read shift to park then select a gear.

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NHTSA #: 11354322
lowSTEERING,UNKNOWN OR OTHER,ENGINE
Filed: Jul 2020

When coming to a stop on a city street my vehicle dinged, turned off and a message displayed on the dash 'shift to park or neutral, press brake, select gear'. I could not use my steering wheel or breaks during this time. I put the vehicle in park, turned the ignition off and full took my key out.

NHTSA #: 11340834
lowSTEERING,SERVICE BRAKES
Filed: Mar 2020

My jeep along with several other have been affected by this! Service shifter and all the lights come on the shifter. Just driving down the highway that alert appeared

NHTSA #: 11316174
lowSTEERING,ENGINE
Filed: Jan 2020

A service shifter message come up on my optometer screen 4 times in 3 days. The warning appears in red letters that also highlight all gear lights red and the screen was locked to service shifter. This takes places when I attempt to start my vehicle.

NHTSA #: 11298573
lowSTEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Nov 2019

Car will shut off while in motion driving in the middle of highway traffic. Brakes and gas won't work. Power steering function is lost.

NHTSA #: 11280882
lowSTEERING,SERVICE BRAKES,ENGINE
Filed: Sep 2019

Vehicle completely shut down while driving. Had driven about 1/2 mile on a county road, made a left turn and everything shut down. No steering, braking.

NHTSA #: 11255575
lowSTEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2019

Driving to work this morning, turn into a busy road and my lights started flashing on the dash and said that you can't shift gears while in motion.. Obviously I hadn't done that.. Took 3 mins just to get the car to turn off since everything was locked up..

NHTSA #: 11221383
lowSTEERING,SERVICE BRAKES,ENGINE
Filed: Mar 2019

While the vehicle has been running and in motion on city streets, the engine will cut off. The car is left without power steering and without power braking. The car must be placed in park to restart thus necessitating the need to come to a complete stop.

NHTSA #: 11186311
lowSTEERING,UNKNOWN OR OTHER
Filed: Sep 2017

When I cancel cruz control or press on my brake the vehicle revs up the the rpms go up.

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NHTSA #: 11021528

Other 2017 Jeep Cherokee Issues