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2017 Jeep Cherokee Cruise Control Problems

23 owner-reported cruise control complaints from NHTSA data

23
Complaints
Jan 2025Dec 2022
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (23)

criticalVEHICLE SPEED CONTROL
Filed: May 2023

There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park.

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NHTSA #: 11521476
criticalVEHICLE SPEED CONTROL,ENGINE
Filed: Oct 2018

On october 23, 2018 I was traveling down the highway when I slowed up to make a turn and the truck turned off while turning with a vehicle behind me. Thank god I was able to steer the vehicle to the side of the road.

NHTSA #: 11142661
highVEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: May 2020

I was driving down a side road, going about 20mph when it was like my jeep shifted into neutral. It completely stalled. The battery light flashed on the dashboard and a message popped up that said vehicle must be in gear, alternating with a shift to park or neutral, press brake to select gear message.

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NHTSA #: 11324010
highVEHICLE SPEED CONTROL,ENGINE
Filed: Nov 2018

After starting the car and shifting to reverse the car stalls. Also while driving the car has displayed three times in different occasions displays "service shifter" and the lights turn red on the shift stick (keep in mind the car is automatic with 9 speed transmission). I just got the car a week ago and I am scared to drive it.

NHTSA #: 11150268
mediumVEHICLE SPEED CONTROL,ENGINE
Filed: Jan 2025

My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing.

NHTSA #: 11638510
mediumVEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
Filed: Oct 2022

When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

NHTSA #: 11488298
mediumVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Filed: May 2022

Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.

NHTSA #: 11463927
mediumVEHICLE SPEED CONTROL
Filed: Sep 2021

The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior.

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NHTSA #: 11433756
mediumVEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE
Filed: May 2020

While driving the vehicle, the engine just shut off and all warning lights were displayed. Luckily I was not in heavy traffic or on highway. Had to wait about 30-45 seconds before it would restart.

NHTSA #: 11323957
mediumVEHICLE SPEED CONTROL
Filed: Jul 2019

The speed control in my car went wacko a couple of weeks ago. Sped up from 45mph to 56mph.

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NHTSA #: 11230913
mediumVEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Oct 2018

I was taking my car out of park when I noticed a really loud clicking noise coming from the shifter. I took it back to the dealership and I was told that the shifter would be replaced. When I picked my truck up the noise was even louder, and this time I had an error message on my dash board that read "service shifter".

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NHTSA #: 11143549
mediumVEHICLE SPEED CONTROL
Filed: Jun 2017

Tl* the contact owns a 2017 jeep cherokee. While driving 65 MPH with the cruise control activated, the vehicle independently accelerated and the engine revved. After applying the brakes, the vehicle resumed normal speed.

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NHTSA #: 11000819
lowVEHICLE SPEED CONTROL
Filed: Dec 2022

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 MPH (55 MPH speed zone). Vehicle began to accelerate up to 59 MPH, well beyond speed control setting, whereupon I pushed the “Cancel” button.

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NHTSA #: 11498515
lowVEHICLE SPEED CONTROL,ENGINE
Filed: Mar 2021

While driving on hwy 395 traveling north from spokane, wa, with cruise control set at 60 MPH, after cresting a low hill and descending the hill my car's engine began racing the RPM went to 4500 RPM and I couldn't get it to slow down or stop by braking or changing the cruise control. My car got to 80 MPH when I finally got the cruise control to disengage by pressing cancel again while braking.

NHTSA #: 11405275
lowVEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Sep 2020

Service shifter light comes on. Need to turn off vehicle and restart. If light is on and vehicle running the shifting is hard and steering is loose

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NHTSA #: 11354018
lowVEHICLE SPEED CONTROL
Filed: Nov 2019

Crusie control does not maintain set speed level. When speed is set, the cruise control will rapidly increase by 10 to 15 MPH. The speed set point did not change, but the car increases in speed.

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NHTSA #: 11279133
lowVEHICLE SPEED CONTROL
Filed: Sep 2019

When using cruise control, it the rpms will jump from between 1 -2 to 5 very quickly and the speed will increase from 65 MPH to 75mph for no reason. This occurs whether I am driving on a straightaway, up a hill, or down hill. This has happened on multiple occasions and is happening more frequently.

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NHTSA #: 11253307
lowVEHICLE SPEED CONTROL
Filed: Jul 2019

I deactivated cruise control and started to accelerate to pass someone on the highway, the car continued to accelerate after I had released the gas pedal and so I pressed the cancel cruise control multiple times and tapped on the gas and then the brake after that my car jerked and it stopped accelerating on its own.

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NHTSA #: 11234821
lowVEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jun 2019

Service shifter message keeps coming up and all lights on gears turn red and I have seen a lot of complaints on this model jeep. It happens when switching gear, parking, driving. It needs to be recalled!

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NHTSA #: 11222691
lowVEHICLE SPEED CONTROL,ENGINE
Filed: Mar 2019

1st, my engine light is on due to a faulty thermostat in the engine. I'm displeased a 2 year old car has such an issue. I've been told it's a common problem or defect.

NHTSA #: 11190423
lowVEHICLE SPEED CONTROL
Filed: Oct 2018

I live in a flatter area of the us. No problems here. However, while traveling in some more hilly states recently I experienced multiple occasions when the cruise control would cause the vehicle to accelerate well beyond the setting.

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NHTSA #: 11141811
lowVEHICLE SPEED CONTROL
Filed: Jul 2018

Using cruise control. Applied brakes car started speeding up instead of slowing down or disengaging cruise control had to put car into neutral to get it to stop.

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NHTSA #: 11111692
lowVEHICLE SPEED CONTROL
Filed: Jun 2018

The cruise control was set on my cherokee. I was going down a hill and the vehicle accelerated. The cruise was set to 59 MPH and the speed got up to 67 MPH.

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NHTSA #: 11101918

Other 2017 Jeep Cherokee Issues