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2017 Jeep Cherokee Electrical Problems

223 owner-reported electrical complaints from NHTSA data

223
Complaints
1
Recalls
2
Crashes
3
Fires
Jan 2020Dec 2023
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Electrical Recalls (1)

RECALLCampaign #18V332000

ELECTRICAL SYSTEM:WIRING

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Fix: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Owner Complaints (223)

criticalELECTRICAL SYSTEM,ENGINE
Filed: Apr 2025

I purchased a 2017 certified pre-owned Jeep Cherokee from a Jeep dealership in March 2020.

NHTSA #: 11657985
criticalELECTRICAL SYSTEM
FireFiled: Feb 2025

My dashboard , screen caught fire from the wiring

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NHTSA #: 11641006
criticalELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Oct 2024

The Electronic Parking Brake turned on after putting vehicle in PARK. Could this brake have been applied while driving? If so, there could have been multiple fatalities or serious injuries.

NHTSA #: 11619568
criticalELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
CrashFiled: Nov 2023

There was already a recall on the make and model of my car, Jeep Cherokee Latitude; however, when I search by VIN it shows zero unrepaired recalls. So if the problem is fixed (no one even attempted to fix my car), why does my car still shut off in the middle of driving? When it shuts off I can’t turn the wheel, Can’t put it in park, and the gas and brakes/ABS don’t work.

NHTSA #: 11557126
criticalELECTRICAL SYSTEM
FireFiled: Jan 2023

Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin.

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NHTSA #: 11500388
criticalELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Filed: Aug 2022

in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week.

NHTSA #: 11477153
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Mar 2021

When driving and making a right or left turn, an error message pops up on the screen stating can not switch gears while in drive, then the engine shuts off, it has happened to me 6+ times in the last month, it has happened in the middle of a left turn in a busy intersection 3 times and almost caused an accident.

NHTSA #: 11400012
criticalELECTRICAL SYSTEM
Filed: Sep 2020

I've had the service shifter come up on my dashboard, 2 times this year. 1st happened in january 2020, and on september 9,2020. And then the shifter lights up red on every gear.

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NHTSA #: 11354337
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

When driving, an error message popped up and said "service shifter". On the gear shift, all of the lights lit up red (parking, neutral, 1st, 2nd, drive, and reverse). I immediately pulled over.

NHTSA #: 11286386
criticalELECTRICAL SYSTEM
Filed: Nov 2019

The service shifter warning appeared and all lights on the prndm turned red. Vehicle eventually started to stall out and lead to a misfire from cylinder 2

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NHTSA #: 11282590
criticalELECTRICAL SYSTEM,ENGINE
Filed: Nov 2019

I brought a 2016 jeep cherokee in july 2017. I was having issues with the car the first month I brought it. Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear.this issues has happened twice once I was at an intersection and the second time I was on the freeway.

NHTSA #: 11278122
criticalELECTRICAL SYSTEM
Filed: Oct 2019

I have 2 2017 jeep cherokees. Within a few weeks, both have had the "service shifter" light come on. One was under warranty so I took in for diagnosis and repair.

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NHTSA #: 11270416
criticalELECTRICAL SYSTEM
Filed: Oct 2019

Service shifter warning keeps coming on even after being taken to dealership. All lights on the gear shift turn red and stay on. While this is happening there appears to be a misfire in one of the gears.

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NHTSA #: 11265537
criticalELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
Filed: May 2019

At 38,000 miles on our new jeep, the spark plugs are grounding out for some unexplained reason and burning a hole in the bottom of the coil packs boot. Causing the plug and coil packs to burn up. I'm being told it's a manufactures part defect that jeep hasn't recognized yet.

NHTSA #: 11207152
criticalELECTRICAL SYSTEM,ENGINE
Filed: May 2019

I was in motion on my way to taking my child to school upon a bridge ramp came to stop sign once I began to move forward after the stop I felt a jolt in the engine as it shifted into gear the service shifter light came on I continued to drive to get to safety and the service shifter light went off .

NHTSA #: 11207175
criticalELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
FireFiled: Sep 2018

Car caught on fire while driving. Entire front end was in flames and burned completely.

NHTSA #: 11124118
highELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Filed: Nov 2025

Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking brake switch was installed and programed and told it was ready to go. Picked it up and it did the same thing again and turned on the auto start stop light.

NHTSA #: 11697849
highELECTRICAL SYSTEM
Filed: Feb 2025

The contact owns a 2017 Jeep Cherokee. The contact stated while stopped at a stop sign or at a traffic light, the vehicle stalled. The failure had occurred on several occasions.

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NHTSA #: 11644499
highELECTRICAL SYSTEM,ENGINE
Filed: Jan 2025

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact stated that there was no warning light illuminated.

NHTSA #: 11639974
highELECTRICAL SYSTEM,ENGINE
Filed: Dec 2024

Have a problem with my call losing all power in my jeep while sitting at an intersection waiting for the light to change. Almost got rear-ended cause my car just suddenly lost power. Power finally came back in 20 or 30 seconds but I had people honking horns and I'm was frazzled.

NHTSA #: 11632798
highELECTRICAL SYSTEM
Filed: Jan 2024

The electronic parking brake in my 2017 Jeep Cherokee became stuck in the engaged position. The car would not move backward or forward. This happened when the car was parked on a neighborhood street.

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NHTSA #: 11568491
highELECTRICAL SYSTEM
Filed: Feb 2023

2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error.

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NHTSA #: 11507311
highELECTRICAL SYSTEM
Filed: May 2022

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45-50 MPH, the vehicle started to decelerate and then shut off completely. The vehicle was towed to the dealer to be diagnosed.

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NHTSA #: 11464472
highELECTRICAL SYSTEM
Filed: Apr 2022

I was driving down the road and several lights in the dash popped on. The check engine light and a few others that I was not familiar with. Everything started blinking and it said "service shifter" and "service airbag system ".

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NHTSA #: 11459497
highELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2020

Vehicle stalls without warning

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NHTSA #: 11384852
highELECTRICAL SYSTEM
Filed: Sep 2020

I have had my car almost three years, I have 31,800 miles on it. I'm getting "service shifter" error periodically when starting my car. I turn my car off and turn it back on and it goes off.

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NHTSA #: 11353635
highELECTRICAL SYSTEM
Filed: Aug 2020

I purchased my vehicle on july 27th paying 28,000 dollars for it. I test drive it and everything was fine. Two days later my 'service shifter' light cane on and everything by my shifter was illuminated.

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NHTSA #: 11343080
highELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
Filed: Dec 2019

I left work today at 4pm made a right hand turn onto a bridge and I noticed I couldn't accelerate and two engine lights came on the dash and my car completely turned off on me and I broke down. I was stuck on a high trafficking area on a bridge when this happened. I've had my jeep for 2 years and never once had any issues and never once felt like it wasn't a safe vehicle.

NHTSA #: 11288527
highELECTRICAL SYSTEM
Filed: Jun 2019

While driving (45-50 MPH) dashboard notice states "service shifter" and the indicator lights on the shifter (p,r,n,d) are all lite up. Had to stop, shut vehicle off and then restart. At this point all lights and notice was removed.

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NHTSA #: 11222708
highELECTRICAL SYSTEM,ENGINE
Filed: Jun 2019

Car will not start,has to be towed for service. Fourth time for same problem. They installed new battery but after approx 30 days it happens again.

NHTSA #: 11222145
highELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Apr 2019

It began with the check engine light staying on even after oil changes, then when I would turn on the ignition key it would make a tap tap sound as though it didnt have any power, or while I would be at a complete stop while at a light it would sound as though the jeep was losing power and was going to turn off, then it did turn off on me when the light turned green.

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NHTSA #: 11197227
highELECTRICAL SYSTEM,ENGINE
Filed: Feb 2019

Tl* the contact owns a 2017 jeep cherokee. The contact stated that the instrument panel shorted out and various warning indicators flickered. The vehicle also stalled numerous times without warning.

NHTSA #: 11179827
highELECTRICAL SYSTEM,ENGINE
Filed: Dec 2018

Tl* the contact owns a 2017 jeep cherokee. The contact stated that the vehicle hesitated and lost power without warning. Also, the instrument panel indicators and gauges failed to operate.

NHTSA #: 11163419
highELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Sep 2018

When I got in my car yesterday morning, my drivers seat was all the way back. I am the only one who drives it - it was odd that it was moved. Nevertheless, I needed it to go back into position so I could drive it.

NHTSA #: 11131705
highELECTRICAL SYSTEM
Filed: Sep 2018

Jeep shift changer lights came on, all car lights in dash board, and car would not start. Car isn't starting with key control, and/or push start. This has occurred on several occasions.

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NHTSA #: 11130563
highELECTRICAL SYSTEM,ENGINE
Filed: Mar 2018

Tl* the contact owns a 2017 jeep cherokee. Within months of owning the vehicle, it failed to start and stalled several times without warning. The dealer (koons tysons chrysler dodge jeep ram, 2050 chain bridge rd, vienna, va 22182, va 22031, (703) 790-0900) was unable to replicate and diagnose the failure.

NHTSA #: 11081910
mediumELECTRICAL SYSTEM
Filed: Mar 2026

When driving a message popped up to "Service Shifter" and all the red lights turned on the shifter. I was unable to switch out of thus screen to bring the digital odometer back up like when other service message appear. When I was able to pull over and turn off the car and wait and turn it back on again the message and lights appeared again. I was able to get my car into the dealership that day to be looked at. The called later and said it would be $1700 to repair. From talking with the dealership and my own Google searches this is a very well known problem. If this is a very well known problem by Jeep why is this not being recalled? It seems that they are just profiting from this issue instead of making it right.

NHTSA #: 11727733
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Sep 2025

A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall.

NHTSA #: 11688093
mediumELECTRICAL SYSTEM,SERVICE BRAKES
Filed: May 2025

Over the past several months, I’ve experienced intermittent issues with the electronic parking brake on my 2017 Jeep Cherokee. On several occasions, the parking brake activated unexpectedly while I was driving, creating safety concerns and inconsistent vehicle behavior. As of two days ago, the issue became significantly worse.

NHTSA #: 11659800
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2025

Issue: Persistent “Service Shifter” Warning on 2017 Jeep Cherokee I own a 2017 Jeep Cherokee, and the “Service Shifter” warning continues to appear even after replacing both the wiring harness and bezel. Despite these repairs, the issue persists, creating safety concerns and frustration. This appears to be a recurring problem for many Jeep owners, yet no permanent fix has been provided.

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NHTSA #: 11650484
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2025

Every so often when putting vehicle in park while running or at start up I get a dash message “service shifter” and all the gear lights light up and I’m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.

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NHTSA #: 11650224
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2025

There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I’ve had it replaced and it still goes out.

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NHTSA #: 11646412
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Feb 2025

Service shifter warning light

NHTSA #: 11644442
mediumELECTRICAL SYSTEM
Filed: Nov 2024

For about two years we have been getting a "Service Shifter" display code on the dash, red lights on all the gear indicators by the shift knob, and the service chime sound when the code comes on. At first the issue happened occasionally, and now it is on almost constantly. We have no dashboard visibility when the code is displayed and are concerned that the problem is worsening.

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NHTSA #: 11627177
mediumELECTRICAL SYSTEM
Filed: Oct 2024

Our 2017 Jeep Cherokee had the service 4WD light come on Tuesday. Our mileage is 60,800. We took it to our local mechanic, who ran a diagnostic.

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NHTSA #: 11620358
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Filed: Oct 2024

Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. At all times I did not receive any recall notices for correct known safety issues.

NHTSA #: 11618355
mediumELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Sep 2024

I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing..

NHTSA #: 11616773
mediumELECTRICAL SYSTEM,ENGINE
Filed: Sep 2024

Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”.

NHTSA #: 11614330
mediumELECTRICAL SYSTEM
Filed: Sep 2024

2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away.

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NHTSA #: 11612248
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2024

Service shifter light displays randomly with PRND all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.

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NHTSA #: 11593718
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2024

This past year my 2017 Jeep Cherokee has started to randomly turn on the Service Shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again.

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NHTSA #: 11588111
mediumELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Filed: Mar 2024

On [XXX] my 2017 Jeep Cherokee Latitude experienced full power failure while driving, resulting in an uncontrolled stopped with lack of power brakes, steering or other electrical assistance while in middle of road with traffic traveling 20 MPH just avoiding impact with car in front of me.

NHTSA #: 11579557
mediumELECTRICAL SYSTEM,ENGINE
Filed: Jan 2024

My 2017 jeep Cherokee sport VIN# [XXX] suddenly stop working when I was driving since then it been 1 month I have asked several mechanics what was the issue and I was told it was the alternator it got fixed new battery was bought and it still did not turned on again I was addressed by a friend about these cars having recalls I checked and yes it has recalls please help me I’m a low income mother no other way to get to point a to point b and I live 1 hour 20 minutes away from [XXX] we’re the car stopped working INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

NHTSA #: 11566609
mediumELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Filed: Nov 2023

The car randomly activated the Electronic Parking Break and it will not disengage. I have disconnected the Battery hoping to reset the module but that did not work. This car will also randomly refuse to start or shut down.

NHTSA #: 11557056
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Nov 2023

Service shifter notification/warning comes on randomly. When this warning is on, all of the lights on the gear shift light up (p,r,n,d). The engine feels like it is slipping, and the vehicle will drive slowly & is very loud.

NHTSA #: 11554589
mediumELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
Filed: Oct 2023

Indicator lights are shown on dash include gas cap, seat belt and engine. All gear lights display red when driving and states to service shifter. Dash displays service engine soon.

NHTSA #: 11549457
mediumELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Filed: Oct 2023

Shifter alarm and need to stop the car to reset. Terrible on the highway engine will shut down. Temperature overheating stopped car working.

NHTSA #: 11548164
mediumELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Aug 2023

Parking brake engage itself upon starting car and was still engaged while backing out of garage. Service parking brake and service start/stop warning lights are now on. Investigation for repair found excessive drain on battery for age of the battery (14 months).

NHTSA #: 11536406
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2023

Service shifter light keeps going on after having shifter replaced 1 year ago

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NHTSA #: 11531099
mediumELECTRICAL SYSTEM
Filed: Apr 2023

Water is leaking into vehicle when it rains. Floor boards are soaked after it rains. Water is coming into contact with electrical somewhere.

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NHTSA #: 11518077
mediumELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
Filed: Dec 2022

Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.

NHTSA #: 11497546
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2022

I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue.

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NHTSA #: 11494218
mediumELECTRICAL SYSTEM
Filed: Oct 2022

The service shifter message came on the screen and all the lights on the shifter lit up. The engine would jerk or completely shut off while driving. Speed increased going downhill in cruise control.

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NHTSA #: 11490922
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2022

Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now.

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NHTSA #: 11475432
mediumELECTRICAL SYSTEM
Filed: Jan 2022

Service shifter, service 4WD, shifter gets put into gear in any weather under 32 degrees f and the shifter will not shift into a particular gear. All lights on the shifter will light up. The car will free rev.

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NHTSA #: 11448894
mediumELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Sep 2021

I started my vehicle and when I selected the drive gear all the red lights came on every gear. The service shifter warning came on the dash. I couldn’t move the vehicle for a week.

NHTSA #: 11433859
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2021

My service shifter will lock up and the gear shift will read that my car is in park, reverse, neutral, drive all at the same time. My dash will read “service shifter” however it has been doing that since I purchased it. The wheels on the car will jerk and lock up.

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NHTSA #: 11432329
mediumELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Filed: Jul 2021

My car completely cut off while driving it on 2 separate occasions on 6/14 & 6/29. I was going 15-20 MPH and slowing down for a stop light both times. The car just cut off without any warning.

NHTSA #: 11423097
mediumELECTRICAL SYSTEM
Filed: Feb 2021

Service shifter, had it replaced while still under warranty twice. It is happening again and has several times and no longer under warranty. What has to happen before they recall this part.

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NHTSA #: 11391113
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2020

Service shifter light comes on while driving and all shifter lights come on (park, reverse, drive, etc. All lit up at once) replacement needed is shifter bezel and wiring harness. Dealer says its a known issue that is not covered by jeep warranty, but is very common.

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NHTSA #: 11378368
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Filed: Nov 2020

While driving a light comes on and says to service shifter. Every time it has come on, I pull over and turn the car off and then it will go off. I'm worried because I've heard others and their brakes locking up and getting into a wreck...on the dash reads park.

NHTSA #: 11376984
mediumELECTRICAL SYSTEM
Filed: Nov 2020

Purchased 2017 jeep cherokee trail hawk new 10/2016. If the jeep is left to sit 2 days battery will drain and not restart jeep. I have replaced the battery 3 times.

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NHTSA #: 11376192
mediumELECTRICAL SYSTEM
Filed: Nov 2020

The HVAC module stopped working out of nowhere. My mileage keeps flashing and my check engine light came on. There was no warning sign of it getting bad it just wouldn't come on and I took it to the dealership and they diag it and found out what it was.

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NHTSA #: 11375964
mediumELECTRICAL SYSTEM,ENGINE
Filed: Nov 2020

The car started off by problems with the chip to compute that it needed to open the temperature control valve. So with that came the inability for me to start the car by being outside of it and also the check engine light would come on. Then our gears would light up as if the car was in ever position possible.

NHTSA #: 11373678
mediumELECTRICAL SYSTEM
Filed: Oct 2020

On october 20, 2020, I took my vehicle to the jeep dealership where it was purchased in response to a 'service shifter' warning indicator. The dealership indicated that the 'shifter bezel and wiring harness' would need to be replaced and completed the repair earlier today at a cost of $325.88.

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NHTSA #: 11365599
mediumELECTRICAL SYSTEM
Filed: Oct 2020

Random and inconsistent service shifter message. Sometimes disappears for months(thousands of miles). Has happened 3 times in total.

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NHTSA #: 11363626
mediumELECTRICAL SYSTEM
Filed: Oct 2020

"service shifter" warning light started coming on on the driver display this summer, accompanied with a warning chime. At first intermittently, now it is on pretty much full time after moving into gear. I am unable to use 4WD, see electronic speedometer, gas consumption gauges or other information on vehicle due to the error message.

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NHTSA #: 11362210
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2020

Service shifter light comes on and all gears light up. Car makes loud clunk noise when shifting gears and has a hard time switching gears. Was told by dealership that electronic shifter bezel and pigtail need to be replaced.

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NHTSA #: 11361676
mediumELECTRICAL SYSTEM
Filed: Sep 2020

The "service shifter" warning comes up on the screen sometimes when the vehicle is first turned on and other times it happens when you are driving the vehicle. We took it do the dealer and they scanned codes and the code for a problem detected with the electronic shift module came up. The dealer service center replaced the shifter bezel and the wiring harness for that part.

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NHTSA #: 11355125
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2020

All of a sudden "service shifter" come on screen with the shifter lights all illuminated red. I took it to the dealership and this morning they informed me that the wires in the gearshift and a plastic piece have to be replaced. Because this happened at 38,103 miles it is not covered by warranty anymore, had it happened under 36,000 miles it would have been covered

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NHTSA #: 11354888
mediumELECTRICAL SYSTEM
Filed: Sep 2020

The gear shift indicator lights all came on, a service shifter error code. I had to pull over put it in park and turn the engine off and then turn it back on and it reset itself. In february 2019, the same thing happened and they fixed the issue .

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NHTSA #: 11355044
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Sep 2020

My service shifter message has been staying on. When it first started giving the message it would go off when I cut the vehicle off and I wouldn't get the message again for a while but now it is staying on. I've also been having issues with the transmission shifting really hard sometimes but only when I get the service shifter message.

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NHTSA #: 11353645
mediumELECTRICAL SYSTEM
Filed: Sep 2020

2017 jeep cherokee 'service shifter' warning light appeared while car was in motion approx (50 MPH). All gears lit up with a red light. It startled me so I pulled over to look it up & see if I'm in immediate danger

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NHTSA #: 11353526
mediumELECTRICAL SYSTEM,ENGINE
Filed: Aug 2020

My shifter light comes on for all of the spaces on my shifter. Two dealerships have not seen any codes to my specific car. Also, my spark plug burnt out at 45,000 miles and I was told that is not suppose to happen that way.

NHTSA #: 11350742
mediumELECTRICAL SYSTEM
Filed: Aug 2020

My 2017 jeep cherokee,s dash warning light comes on saying shifter service ' this has happened 6weeks ago and now again.upon stopping the vehicle , shutting it off and then restarting the warning goes away . After reading all the problems jeep is having their seems to be no solution but dealers guess work and little results

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NHTSA #: 11349672
mediumELECTRICAL SYSTEM
Filed: Aug 2020

The service shifter light kept coming on while driving due to a faulty wiring harness and all gears lit up red. I was charged $375 to have it fixed, but if you search the forums it it is happening to everyone with a 2017 jeep cherokee.

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NHTSA #: 11348579
mediumELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
Filed: Jun 2020

The car has a service shifter light on and all the lights on the shifter are lit red for example the parking, reverse, drive, neutral. The car started driving really rough and now there is a rattling noise. Bought the car around 1 month ago and it is already giving problems.

NHTSA #: 11331562
mediumELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jun 2020

Shifter service warning light has came on at 48,000 miles and goes off when I restart my vehicle but has came back on repeatedly afterwards. It only happens after I'm driving for about 10 mins and when I put my jeep in park and the warning light comes on and all of the shifter lights turn red.

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NHTSA #: 11328728
mediumELECTRICAL SYSTEM
Filed: May 2020

My 2017 jeep latitude has 43k. While driving to work, 60 MPH, all the lights came on next to the shifter and "service shifter" message came on. What is the cause of this?

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NHTSA #: 11325124
mediumELECTRICAL SYSTEM
Filed: May 2020

Vehicle bought dec/2019. 2 months later while driving highway speeds service shifter light came on, pulled vehicle over and waited a few minutes vehicle started back up no light. March 2020, driving in town vehicle decelerated and told to put vehicle in park, all lights came on and service shifter message appeared again.

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NHTSA #: 11325219
mediumELECTRICAL SYSTEM,SERVICE BRAKES
Filed: May 2020

The service shifter light was coming on. All the lights on the gear shift were lit up. And the emergency brake kept applying on its own.

NHTSA #: 11324574
mediumELECTRICAL SYSTEM,ENGINE
Filed: Apr 2020

Engine keeps shutting down while driving on street or highway. 5 times since 9/19. Dealer replaced engine and problem continues

NHTSA #: 11322700
mediumELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Apr 2020

Was driving and in motion when I heard a ding and the "service shifter" alert came on, and all of the gears had the red light on. I have owned the vehicle for 9 months and have never had an electrical issue before. It is not due for an oil change or any other maintenance service.

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NHTSA #: 11322591
mediumELECTRICAL SYSTEM
Filed: Apr 2020

When I start my car, service shifter comes on and all my lights on the panel. I have to turn my car off, open my door to reset. It takes a few tries for the car to reset.

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NHTSA #: 11321761
mediumELECTRICAL SYSTEM
Filed: Apr 2020

Service shiftier message appears on display about every 50 miles. Disappears when engine is shut off and restarted. Had repaired at jeep dealer.

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NHTSA #: 11320930
mediumELECTRICAL SYSTEM
Filed: Mar 2020

Shifter service warning on dash. Upon start up the dash message center occasionally shows "shifter service" and all of the selector lights on the console are lit. You cannot shift into drive.

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NHTSA #: 11319121
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2020

2017 jeep trailhawk. Bought new. Car began randomly displays "service shifter" message on dash just after warranty expired at 36k miles.

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NHTSA #: 11316776
mediumELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Mar 2020

The service shifter warning lights came on and all of the lights on the gear shift was on. This seems to be a problem with the cherokee and it needs to be fixed. This happened while I was driving in the rain.

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NHTSA #: 11316008
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Feb 2020

I purchased my jeep back in april 2019 and I have been an issue with the gear shift almost every single month to current. My car will literally shut off in the middle of the road and will read "service shift gear". I have to put the car in park and turn it off, wait a couple of minutes for it to crank back up and the the message goes away.

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NHTSA #: 11306935
mediumELECTRICAL SYSTEM
Filed: Feb 2020

2017 jeep cherokee service shifter light started coming on randomly at 28,000 miles. Usually turning off the car and cranking it back up would make the service shifter light go away. Now after only owning the car for 2 years it is starting to shift out of gear and the service shifter light stays on most of the time.

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NHTSA #: 11306751
mediumELECTRICAL SYSTEM
Filed: Jan 2020

Have owned my 2017 granite jeep cherokee latitude 3.2l v6 SUV since august 2017. Several times a year am instructed by on screen message to return to park and then shift to drive again. On 01/24/20, with 24,000 miles, when I started the car a service shifter message come up on my screen.

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NHTSA #: 11301837
mediumELECTRICAL SYSTEM
Filed: Jan 2020

I have had an issue with my service shifter light being on. A few months ago it came on and I turned off the car and it went off. Then later it came on and has stayed on for several months now.

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NHTSA #: 11301130
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Jan 2020

Car stopped on me and keeps doing it before it does it says service shifter I have contacted jeep , I have went to a dealership. But no one has helped and my 2 year old was in the car yesterday when I locked while I was driving

NHTSA #: 11299925
mediumELECTRICAL SYSTEM
Filed: Jan 2020

Driving to drop my kids off at school a "service shifter" message came up and my pndr+- were all red. I was close by a dealership so I took it slow and pulled it right into the service area. I left the car running so they could see what it was doing.

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NHTSA #: 11299016
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

Service engine light is coming on. We just bought this on 12/28/2019 with 46198 miles. Sifter issues.

NHTSA #: 11291987
mediumELECTRICAL SYSTEM
Filed: Dec 2019

2017 jeep cherokee trailhawk. Service shifter light came on under bumper to bumper warranty the dealership replaced it. Now at 59,000 miles the light has came on again.

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NHTSA #: 11290784
mediumELECTRICAL SYSTEM
Filed: Dec 2019

When starting vehicle a "service shifter" notification appears on dash and all lights by shifter illuminate, in order to reset you have to shut vehicle off and restart and then it may or may not do it next time you start vehicle, it does not seem to stop you from shifting vehicle into desired gear however is definitely something that needs to be covered under a safety recall.

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NHTSA #: 11289606
mediumELECTRICAL SYSTEM
Filed: Dec 2019

Service shifter light comes on when starting vehicle up and when driving. Took into dealer replaced shifter and light still comes on. Been going on for over a year now.

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NHTSA #: 11286572
mediumELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Filed: Dec 2019

This vehicles had a recall on something that has to do with the transmission- the dealership claims to have corrected the issue. However, the vehicle in question is still having slipping issues. Also just recently I noticed when starting my vehicle with the fob it stays on 30 secs and cuts right back off.

NHTSA #: 11283160
mediumELECTRICAL SYSTEM
Filed: Oct 2019

My 2017 jeep cherokee has 44,000 miles on it. When I turned it on this morning I got a message that said "shifter service". I hadn't shifted or anything at that point.

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NHTSA #: 11267301
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Sep 2019

Bezel and shifter harness malfunction which is dangerous and numerous complaints on internet. Dealer ordered parts. This needs to be a recall.

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NHTSA #: 11255781
mediumELECTRICAL SYSTEM
Filed: Aug 2019

Service shifter warning light came on. Dealer diagnosed a bezel kitshift and wiring shift needed to be replaced. Parts are on a one month backorder indicating huge demand for parts.

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NHTSA #: 11244600
mediumELECTRICAL SYSTEM
Filed: Aug 2019

Dealer replaced shifter asssy but still getting frequent 'service shifter error messages. Dealer also completed any recalls and no outstanding recalls on this vehicle. Still getting the error message.

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NHTSA #: 11244459
mediumELECTRICAL SYSTEM
Filed: Jul 2019

The "service shifter" light is randomly coming on - sometimes in park and sometimes when driving. When the warning comes on while driving I can not see my speed or speedometer. Shutting off the vehicle and restarting it make the issue go away - until the next time it comes on.

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NHTSA #: 11235194
mediumELECTRICAL SYSTEM
Filed: Jul 2019

The dash lighted up with the shifter service light and then all lights left of the shifter turned on ( p,n,d). It has happened three times so far while the car is heading down the road. Each time we pull over and turn the car off, then when we turn the car on it goes away; afraid that this will affect car performance sooner or later.

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NHTSA #: 11234303
mediumELECTRICAL SYSTEM
Filed: Jul 2019

The "service shifter" warning light has appeared twice in two days. All the lights come on next to the shifter making it impossible to tell what the vehicle is shifted into. Also, this "service shifter" light stays on until you restart the vehicle, making it impossible to see any other gauges while this warning is present.

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NHTSA #: 11231142
mediumELECTRICAL SYSTEM
Filed: Jun 2019

The "service shifter" light keeps going on then off. I have taken it in and had it fixed and it happens again. Looks like a lot of people are having this issue.

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NHTSA #: 11217755
mediumELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Jun 2019

While driving vehicle shuts off with out warning. Start is impossible for 30-45 seconds. No check engine light and no drivability issues before or after vehicle shut down.

NHTSA #: 11217448
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2019

When I first purchased my vehicle at 50,000 miles the service shifter came on, we got it fixed no problem. Now I am at 56,000 miles and the service shifter has now come back on. I have read hundreds to thousands of complaints about this problem with jeep cherokees and something needs to be done about it.

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NHTSA #: 11207864
mediumELECTRICAL SYSTEM
Filed: Apr 2019

Shifter service light came on and dealership stated the wiring harness had to be replaced. The lights on the shifter all came on when started and the shifter was engaged.

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NHTSA #: 11203749
mediumELECTRICAL SYSTEM
Filed: Apr 2019

Tl* the contact owns a 2017 jeep cherokee. While driving approximately 15 MPH, the battery indicator illuminated. The contact turned the vehicle off and on, and drove to white plains chrysler jeep dodge (914-946-2600, located at 70 westchester ave, white plains, ny 10601).

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NHTSA #: 11195585
mediumELECTRICAL SYSTEM,AIR BAGS,ENGINE
Filed: Mar 2019

Tl* the contact owns a 2017 jeep cherokee. The contact stated that the check engine indicator illuminated, the engine overheated and powered down without warning, the driver's side knee air bag indicator illuminated, and the computer system linked to the tires was faulty.

NHTSA #: 11186746
mediumELECTRICAL SYSTEM
Filed: May 2018

Service shifter has appeared on my dash, car makes noise that sounds like when my gas light comes on multiple times, engine turns off and won't turn on unless you take key out and wait a couple minutes.

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NHTSA #: 11098078
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Feb 2018

My 2017 jeep cherokee has 20,000 miles and has stopped running three times while I was driving in traffic. I have managed to pull to the side but this is very dangerous and this issue really needs investigating. I will be taking it to the dealership on monday I'm afraid to drive it please help

NHTSA #: 11074619
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2017

My car just shuts off for no reason for about 2 hours and when it come back on the service engine light comes on and the battery light comes on. I took it to the dealer they said the alternator and battery died. Also the key throb won't come out the ignition I only had the car for 4 months I am the first owner so I don't know how that's happening.

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NHTSA #: 11046109
mediumELECTRICAL SYSTEM,ENGINE
Filed: May 2017

New 2017 jeep cherokee has completely and randomly shut off/shut down while driving three times. Extremely dangerous failure mode! Vehicle has less than 2000 miles and is less than 3 months old.

NHTSA #: 10983214
lowELECTRICAL SYSTEM
Filed: Sep 2025

Service Shifter is displayed every now and then.

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NHTSA #: 11685319
lowELECTRICAL SYSTEM
Filed: Jul 2025

I have had this vehicle since 2017. Over the years the shifter lights have flashed but I turn off the car and it’s fine. I believe there are electrical issues with these models.

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NHTSA #: 11676820
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2025

Service shifter alert

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NHTSA #: 11667332
lowELECTRICAL SYSTEM
Filed: Jun 2025

When the car is in park, all of my shifter lights turn red and I receive a Service Shifter warning. It does not happen all of the time but over the past day, it has happened when the car is in park.

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NHTSA #: 11666723
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Feb 2025

My car shuts off when I go over little bumps and light comes on saying press break and shift into park. Then it doesnt start right away but eventually starts again. Also when I go over little bumps my interior lights turn on.

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NHTSA #: 11642042
lowELECTRICAL SYSTEM
Filed: Dec 2024

On the speedometer screen a message “service shifter” popped up on my 2017 Jeep Cherokee Latitude. Upon further research, this is an ongoing issue with thousands of jeep owners.

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NHTSA #: 11630013
lowELECTRICAL SYSTEM
Filed: Aug 2024

"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 MPH while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience.

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NHTSA #: 11611054
lowELECTRICAL SYSTEM
Filed: Jun 2024

Car keeps saying service shifter. The lights on the dash are now flickering on and off. The car hesitates to which gears and take off.

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NHTSA #: 11593156
lowELECTRICAL SYSTEM
Filed: Apr 2024

Indicated service shifter changed , yet still never used only had 65k . Change the shifter and still shows on my screen .

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NHTSA #: 11582898
lowELECTRICAL SYSTEM,ENGINE
Filed: Mar 2024

When driving my vehicle going 30 miles per hour the car stopped by itself and gave error message “ Shift to park or neutral Press brake or select gear” . I have to put my car in park and try and restart the vehicle. This has happened 4 times with in the last week.

NHTSA #: 11580222
lowELECTRICAL SYSTEM,BACK OVER PREVENTION
Filed: Jan 2024

I parked my car and went into the store came back out tried to start my car and the message Service Transmission Restart in Park With Vehicle at Zero Speed appeared on the dashboard and my car wouldn’t start

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NHTSA #: 11568274
lowELECTRICAL SYSTEM
Filed: Jan 2024

Saying Service Shifter. All light by PRND come on red. Have seen a lot of reports saying same thing for 2014-2018 Jeep Cherokees.

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NHTSA #: 11565171
lowELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
CrashFiled: Dec 2023

I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down Bach shoulder head injury and left leg all on the left side .y mirror wouldn't call 911 I have photos

NHTSA #: 11562808
lowELECTRICAL SYSTEM
Filed: Dec 2023

At 57,537 miles, the heads-up speedometer and all other displays were disabled with an error message to "Service Shifter". At the same time, each PRNDL indicator light on the shifter panel lit up RED. Very disconcerting!

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NHTSA #: 11560188
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2023

As I was driving all the lights on my [XXX] gear lit up. On my dashboard, it said service shifter. Well, I continued driving.

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NHTSA #: 11553135
lowELECTRICAL SYSTEM
Filed: Oct 2023

Shifter lighting up all gears and parking brake initializing while driving. Happened more than 3 times already, two other times happened while at stop sign/light

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NHTSA #: 11548975
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Filed: Sep 2023

The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.

NHTSA #: 11545923
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Apr 2023

My service shifter light stays on almost all the time. The gears PRND are all red lights.

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NHTSA #: 11515969
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Apr 2023

At random times, the vehicle will notify of a "Service Shifter" message that pops up on screen. The lights that indicate which gear the car is in all light up-park, neutral, drive, etc. Every light turns on and the notification shows up on the screen where speedometer is located.

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NHTSA #: 11515796
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Feb 2023

Service shifter warning comes on multiple times while driving

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NHTSA #: 11508057
lowELECTRICAL SYSTEM
Filed: Aug 2022

Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.

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NHTSA #: 11480944
lowELECTRICAL SYSTEM,ENGINE
Filed: Aug 2022

Vehicle turns on but will not start. Changed battery and spark plugs

NHTSA #: 11478525
lowELECTRICAL SYSTEM,ENGINE
Filed: Mar 2022

The 'service shifter' code keeps showing up. The car shifts and drives fine when it happens but it concerns me because I've read where a few people have had the car accelerate by themselves when this happens.

NHTSA #: 11458542
lowELECTRICAL SYSTEM,ENGINE
Filed: Mar 2022

The car will shut off unexpectedly while driving. This is extremely dangerous. This is the 6th time in the last 3 years that this has happened.

NHTSA #: 11455405
lowELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Filed: Jan 2022

the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.

NHTSA #: 11448801
lowELECTRICAL SYSTEM
Filed: Jan 2022

Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work

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NHTSA #: 11448405
lowELECTRICAL SYSTEM
Filed: Jan 2022

When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door.

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NHTSA #: 11445824
lowELECTRICAL SYSTEM
Filed: Nov 2021

Service Shifter Light on at 50,000 miles

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NHTSA #: 11441940
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Oct 2021

Shifter lights up in red and it flashes a warning sign of "service shifter."

NHTSA #: 11437429
lowELECTRICAL SYSTEM,ENGINE
Filed: Aug 2021

answers to the question and detailed description is below - the car completely shutdown while driving. - as the car shutdown while driving in the traffic, it was a major safety concern. - yes, service center told me it is just due to the battery - yes, by the authorized service center - no warning is appeared before the incident.

NHTSA #: 11429792
lowELECTRICAL SYSTEM
Filed: Aug 2021

While driving the service shifter light pops on

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NHTSA #: 11428556
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2021

SERVICE SHIFTER. The Shift Bezel keeps going out. I reading that is happening to a lot of other people only had this car 2 months.

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NHTSA #: 11420826
lowELECTRICAL SYSTEM
Filed: May 2021

Went to start my car and it didn't start. There was no cranking at all. Took it to the mechanic after jumping car.

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NHTSA #: 11417608
lowELECTRICAL SYSTEM
Filed: Mar 2021

My back gate/ truck will not open from the outside at all I press the button on my keys and the button on the outside of the gate/trunk and nothing the only was I can open it, is if we claim on the back and manueling open it , we tried everything and it doesn't open.

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NHTSA #: 11403889
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2021

Periodically while driving, a "service shifter" notification will turn on and all of the lights on the shifter indicating gears will light up. If the car is turned off and restarted, this notification will disappear. This has happened to me 6+ times randomly over the past year that I have owned this car.

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NHTSA #: 11398446
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Feb 2021

As I was driving on a rural road, the 'service shifter' message displayed on the instrument panel and the lights on the shifter bezel all glowed red. I stopped the car, shift it off, turned it back on and all seemed normal again. While the service shifter message was showing, all other information in the instrument panel was hidden which felt unsafe.

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NHTSA #: 11396115
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Feb 2021

A "service shifter" message appears on the dashboard randomly when I'm driving on the street and the highway and all of the lights turn on on the shifter. I turn off the engine and turn it back on and it goes away but it comes back on later again.

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NHTSA #: 11394359
lowELECTRICAL SYSTEM
Filed: Nov 2020

"service shifter" keeps coming on and reading other reviews online tells me this is a dangerous issue and that the vehicle will go into park randomly no matter what speed you're driving at. Only 64k miles!!!

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NHTSA #: 11372976
lowELECTRICAL SYSTEM
Filed: Oct 2020

Service shifter light comes on and all the shifter lights light up and turn red

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NHTSA #: 11363781
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Oct 2020

Vehicle won't start no click or crank all lights are on and dash reads engine too hot , vehicle hasn't been running for about 3 hours today.

NHTSA #: 11363099
lowELECTRICAL SYSTEM
Filed: Oct 2020

Randomly, from time to time while driving, my shifter lights all turn red and my message center reads service shifter. I park my jeep, turn it off and back on, and the message goes away. It began doing this with only 29,000 miles on the vehicle.

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NHTSA #: 11362909
lowELECTRICAL SYSTEM
Filed: Sep 2020

While driving my jeep the screen lights up and flashes service shifter, it then lights up the whole panel prnd in red and makes it hard to steer one I stop and turn the vehicle off it goes away but will pop up randomly

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NHTSA #: 11361449
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Sep 2020

'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter.

NHTSA #: 11361216
lowELECTRICAL SYSTEM
Filed: Sep 2020

While driving down the road today(sept 19,2020), the car beeped giving me a warning on the screen to service shifter, all the lights on the console lit up red. I pulled the car over, shut.it off for 30 min. When I started it back up the warning went off so far but haven't driven it again yet.

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NHTSA #: 11360010
lowELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Sep 2020

On 5 different occasions while driving on the highway my service shifter came on my dashboard and all my gears turned red.

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NHTSA #: 11353705
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Sep 2020

While driving my jeep a warning popped on the dash stating to service shifter. My car decided to have the brakes lock up and dash showed car was in park while the shifter clearly showed it was in drive. Thank god I was not going more than 15mph when this happened as we had just pulled out of the driveway and started to accelerate.

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NHTSA #: 11353807
lowELECTRICAL SYSTEM
Filed: Sep 2020

Several times now while driving the vehicle the service shifter warning comes on on the dash and all of the red lights for the park reverse neutral and drive all come on on the shift column. After pulling over and shutting the vehicle off and turning it back on everything resets only to do it again randomly further down the road .

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NHTSA #: 11353853
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2020

When driving the car dash will pop up and say 'shifter service required'. All of the lights on the shifter light up.

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NHTSA #: 11351748
lowELECTRICAL SYSTEM,ENGINE
Filed: Aug 2020

I keep having to do oil changes within a 1 1/2 months without even going 3,000 miles. Also my car shuts on and off randomly and the power goes out on the radio and speedometer. I've taken my car in and they run a diagnostic and always tell me that everything with the car is fine.

NHTSA #: 11343631
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2020

Service shifter message appears out of nowhere and jeep says that this is not covered by warranty. I?ve seen many complaints about the same issue and would request an investigation for a recall since this seem to be a life threatening situation and it also seems that jeep is both caring that much about it. They say we need to change the shifter.

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NHTSA #: 11331050
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
Filed: Jun 2020

Shifter error then turns off randomly. Especially on turns

NHTSA #: 11329930
lowELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jun 2020

The service shifter has come on multiple times lately and it requires me to shut the car down completely. Once restarted the car runs perfectly until about another 300 miles or so and the service light comes back on. Recently my car will show service shifter then it just shuts down completely in the middle of driving extremely dangerous.

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NHTSA #: 11329173
lowELECTRICAL SYSTEM
Filed: Jun 2020

Service shifter light has come on multiple times since 36,000. Vehicle now has 75,000 and still an issue. It will go months w/o coming on,or it will come on multiple times I one day.

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NHTSA #: 11327385
lowELECTRICAL SYSTEM
Filed: Jun 2020

Service shifter light came on when I started my vehicle. I understand it is a very common problem with the newer jeep cherokees. It was suggested I file a formal complaint so we can get a recall.

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NHTSA #: 11327469
lowELECTRICAL SYSTEM
Filed: May 2020

I was driving down the highway going 65 miles an hour and all of a sudden all the lights on my gear shift turned red and the car seemed to have stopped running. I was able to get to the side of the rode and put the car in park. A few minutes later I tried to start the vehicle and all kinds of lights came up on my panel as well as the gear shift.

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NHTSA #: 11325478
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: May 2020

Tl* the contact owns a 2017 jeep cherokee. The contact stated that while his wife was driving at 25 MPH and making a left turn, the vehicle ceased with the service shifter warning message illuminated. The driver pulled to the side of the roadway.

NHTSA #: 11324709
lowELECTRICAL SYSTEM
Filed: Apr 2020

Service shifter appeared while driving within city and illuminated gear shift column in red. Pulled over to park and turned off vehicle. Restarted and service shifter did not remain.

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NHTSA #: 11322588
lowELECTRICAL SYSTEM
Filed: Apr 2020

When driving to work this morning "service shifter" appeared on my dashboard and all the lights to the left of the shifter were red.

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NHTSA #: 11321631
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Mar 2020

This happens every day while driving. I will be driving (no certain speed) but I will hear a "ding" & I look at my screen & it says "service shifter" and all my lights light up on my gear shifter. My jeep tends to have hard shifting once this occurs.

NHTSA #: 11317208
lowELECTRICAL SYSTEM
Filed: Mar 2020

Device transmission light comes on and car dies and will not restart. When stopping at a stop sign or red light.

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NHTSA #: 11317239
lowELECTRICAL SYSTEM
Filed: Mar 2020

I keep getting a service shifter light on dash after driving 30 some miles. I turn the car off and then back on and it goes away. I will also get a no stop start available every other time I start my car.

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NHTSA #: 11316831
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jan 2020

While driving my car all of a sudden said service shifter and all of my lights on my shifter lit up as well. Light would not go away, no other lights came on, however when brought to be looked at, nothing to be found on diagnostics. The light comes on frequently while driving and not driving, highway and city streets.

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NHTSA #: 11301545
lowELECTRICAL SYSTEM
Filed: Jan 2020

This is the 2nd time my "service shifter" has come on the screen and the prnd lights all turned red. The car was driving normal and I was in a parking lot doing about 15mph. The 1st time I had just come to a red light just after leaving my home which I quickly returned.

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NHTSA #: 11301582
lowELECTRICAL SYSTEM
Filed: Jan 2020

Driving and all of a sudden it pops up on my panel to "service shifter" and all the gear indicator lights light up in red. The only way to clear it is to pull over and put jeep in park and turn off engine. Upon restarting all is back to normal.

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NHTSA #: 11298924
lowELECTRICAL SYSTEM
Filed: Jan 2020

This first started back in september 2019 turned the car on and the 'service shift' light came on. Followed by the check air bags. I turned it off and back on again, and it was gone.then about a week later, the same thing happened - then a few days after that, my engine light came on.

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NHTSA #: 11297851
lowELECTRICAL SYSTEM
Filed: Jan 2020

Several times now (7-9), message 'service shifter' appears. At same time all red dots along side the shifter illuminate (red). While to message is visible the cruise control is disabled.

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NHTSA #: 11297301
lowELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
Filed: Jan 2020

Service shifter the car turn off on major highway

NHTSA #: 11297511
lowELECTRICAL SYSTEM
Filed: Jan 2020

After 19,000 the display showed 'service shifter'. The display is locked (unable to navigate to any other screen) and the red lights on the gear shift are illuminated. If the engine is turned off and back on the message and lights disappear only to reappear after another 100 miles.

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NHTSA #: 11292432
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

There is a shifter error that comes up on dashboard and all lights come up on the shifter stick while driving the car. This happened to me twice over one night while I driving and I am concerned with the safety of my vehicle. See links below.

NHTSA #: 11287767
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2019

My gear shift prnd letters will randomly light up with a warning being displayed saying service shifter. The light comes on randomly while driving or while parked. The light shuts off when the car shuts off and turned back on but comes on randomly again periodically.

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NHTSA #: 11286272
lowELECTRICAL SYSTEM
Filed: Dec 2019

Twice while driving this car in cruise on the freeway the center screen displayed "service shifter". All the indicator lights on the shifter panel displayed red. The car operated normally and the problem disappeared both times after turning the car off and back on again after stopping.

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NHTSA #: 11286392
lowELECTRICAL SYSTEM
Filed: Nov 2019

When I was pulling into a driveway, a "service shifter" light came on in the instrument cluster, and all the lights in the gear shifter were on. I thought I was stuck, but thankfully, I was able to shift into reverse and park the vehicle and shut it off.

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NHTSA #: 11281211
lowELECTRICAL SYSTEM
Filed: Nov 2019

Service shift came on dash and red lights appeared next to each gear on the gear shift while driving

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NHTSA #: 11279184
lowELECTRICAL SYSTEM
Filed: Nov 2019

Service shifter light comes on while drive . Happens at any speed and on any type of road. Has been an ongoing problem for several months, happening more frequently lately.

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NHTSA #: 11277767
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Oct 2019

I keep getting a service shifter warning while driving my jeep. All the lights for the shifter light up (d,n,r and p). I have to pull over and restart the car off to dismiss the warnings.

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NHTSA #: 11266477
lowELECTRICAL SYSTEM,ENGINE
Filed: Sep 2019

While in motion the service shifter light came on and gear shift lights are all red,p,r,n,d - I pulled over shut of car and turned back on and message and lights went away

NHTSA #: 11257947
lowELECTRICAL SYSTEM
Filed: Sep 2019

While vehicle in motion on several occasion now for 2 months, the shifter lights will all come on, then I get a message to service shifter soon. When I come to a stop and put vehicle in park and turn engine off, usually wait approx 2-3 min and restart engine the shifter lights will turn off and message is gone.

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NHTSA #: 11253375
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2019

Today was the second time this has happened. I get into my car and turn it on and all the lights on my shifter are lit up red and the service shifter display comes on. I turn off my car and restart it and the lights go off.

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NHTSA #: 11234678
lowELECTRICAL SYSTEM,ENGINE
Filed: Jul 2019

My vehicle is 2 years old, it has just popped up with a "service shifter" message. It is not able to be rebooted. Also, when the computer is tested nothing pops up to fix.

NHTSA #: 11231680
lowELECTRICAL SYSTEM,WHEELS,UNKNOWN OR OTHER
Filed: Jul 2019

Car has been in shop numerous time shifter service 3 times alternator engine 4 times, new tires needed at 20,000 miles etc. Stops working shuts off numerous times on highway in motion!!!

NHTSA #: 11229180
lowELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
Filed: Jun 2019

First my air bag light came on and said service air bag system. Next the seat belt light is on and dings when someone is in the passenger seat even the the seat belt buckled. Now my TPMS light is on without any issues with the air in the tires.

NHTSA #: 11221838
lowELECTRICAL SYSTEM
Filed: Jun 2019

Service shifter light has come on twice now and we purchased this vehicle 5/17/19. It is a 2017 jeep cherokee trailhawk with about 42,000 miles. When this happens everything locks up.

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NHTSA #: 11221643
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jun 2019

"service shifter" automatically popped on while driving on a public street. Went home was able to reverse and park . Turned off car let it sit for 2-3 mins and it no longer popped on.

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NHTSA #: 11220474
lowELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jun 2019

Service shifter indicator came on with all lights on the gear shift indicator lighting in red. After shutting the vehicle off, things returned to normal but will probably occur again based on other internet comments about this jeep problem with their wiring harness.

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NHTSA #: 11217576
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: May 2019

For no apparent reason the "service shifter" message appears on the instrument panel blocking most other active driving information and all dots on the shifter housing become red. This has occurred countless times since we purchased the vehicle in 2018, but does not appear to affect it's driving capability.

NHTSA #: 11210742
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2019

Service shifter message came on. All the lights on shifter are red. I was in my drive about too run an errand

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NHTSA #: 11210197
lowELECTRICAL SYSTEM
Filed: May 2019

Service shifter indicator came on with all lights on the gear shift indicator lighting in red. After shutting the vehicle off, things returned to normal but will probably occur again based on other internet comments about this jeep problem with their wiring harness.

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NHTSA #: 11208202
lowELECTRICAL SYSTEM
Filed: May 2019

Takata recall. The service shift changer lights came on and as well as the automatic start light came kn stating it needs service. I just bought car two years ago.

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NHTSA #: 11206999
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2019

When you crank the car all the red lights come on and it beeps then states service shifter.

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NHTSA #: 11207015
lowELECTRICAL SYSTEM
Filed: Apr 2019

"service shifter" light came on and all gears lite up with red indicator lights beside each gear being p,r,n and d. This happened while my vehicle was sitting still and in "park" in my driveway the first time, sitting in front of the church while I was dropping mom off and I don't remember if it was in park or drive at the church.

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NHTSA #: 11194457
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Sep 2018

My 2017 jeep wouldn't start on september 22,23 2018 while parked in driveway. It made a sound like the battery was dead and didn't have enough juice to start. After attempting to start multiple times and trying to turn off radio and headlight.

NHTSA #: 11131122
lowELECTRICAL SYSTEM
Filed: Aug 2018

Emergency brake would not release vehicle would not move forward or reverse

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NHTSA #: 11115535
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Jun 2018

While in crude controls my jeep speeds up and past the set speed and keep on going faster

NHTSA #: 11104072
lowELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Mar 2018

I brought this jeep on 2 22 2018. On march 1 it was pull in, it would not start, I pick it up on march 3, and drove it about 1 mile and it would not start again it was pull in again on the 3rd. I call on the 7th they was still working on it and today is the 10th.

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NHTSA #: 11078450
lowELECTRICAL SYSTEM
Filed: Sep 2017

Start button will not work if pressed at bottom. Will not start or stop.

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NHTSA #: 11023503
lowELECTRICAL SYSTEM
Filed: Sep 2017

The presets on the phone part of the touch screen have erased themselves twice in a month

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NHTSA #: 11021300
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Filed: Jun 2017

I was stopped at the red light, my foot on the brake and vehicle gear in d, I felt my vehicle is reversing (moving backwards), I thought my vehicle gear was in r and foot on gas padel but that was not the case, I double checked to make sure the vehicle gear was in d and foot on the brake pedal, I put my vehicle in park (p) to make sure it stops and then when light turned green, I put it in drive (d) and started driving.

NHTSA #: 11000558

Other 2017 Jeep Cherokee Issues