2013 Ford Escape Backup System Problems

The contact owns a 2013 Ford Escape. The contact stated that while reversing, the back over prevention camera displayed a blank image. The contact stated that there was an unknown message displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Backup camera is fuzzy/blurry and screen blacks out occasionally when backing up. I've had "Camera Unavailable, Contact Ford Dealership" pop up on screen. At the same time the safety beeping goes out. I rely on this as it's hard to see with blindspots pulling out of parking spaces. I've almost been hit and almost hit others. First happened in January 2022. I've taken it in to Ford Services and they told me to wait until it stops working altogether before fixing. This is a safety issue. The fuzzy/blurred screen has been this way since I purchased vehicle in 2016

The contact owns a 2013 Ford Escape. The contact stated that the backup camera intermittently failed to operate as needed. The contact had initially taken the vehicle to a dealer where the mechanic was unable to diagnose the failure. Recently, the contact stated that the backup camera failed to operate as needed and was completely blank. The contact then took the vehicle to Southgate Lincoln, LLC (16800 Fort St, Southgate, MI 48195) where he had the vehicle repaired. The manufacturer was notified of the failure and was informed that since the vehicle was not under recall, they could not offer any assistance. The vehicle had been repaired. The failure mileage was approximately 40,000