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2020 Subaru Outback Other Problems

123 owner-reported other complaints from NHTSA data

123
Complaints
1
Crashes
2
Fires
Jan 2021Dec 2020
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (123)

criticalUNKNOWN OR OTHER,ENGINE
FireFiled: Nov 2025

A fire started under the hood of my car while I was driving. There were no warning lights on in my car and the temperature gauge was in the middle where it usually is. Earlier in the day, I smelled gas, but I thought it was a different car as the smell of gas went away after a car that had a lot of exhaust coming out was no longer in sight.

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NHTSA #: 11697021
criticalUNKNOWN OR OTHER
Filed: Nov 2022

This vehicle is equipped with an auto start/stop system. It is automatically enabled every time the car is turned on. While it can be turned off, it must be turned off manually every time the automobile is started.

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NHTSA #: 11495355
criticalUNKNOWN OR OTHER
Filed: Oct 2022

My windshield has developed a crack for no apparent reason. The crack starts at the top of the windshield near the rear view mirror, goes straight down for about 6", then travels horizontally, creating an 'L' shape. Total length is approximately 12".

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NHTSA #: 11491243
criticalUNKNOWN OR OTHER
Filed: May 2022

The moon roof glass exploded and shattered while driving the car on a highway under the speed limit. The car is available for inspection though a repair has been initiated. Multiple pictures and a video were taken.

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NHTSA #: 11463598
criticalUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
FireFiled: Apr 2022

3 weeks ago the all of the warning lights came on. Had vehicle towed to dealership. Could not find out what was wrong. Saw there was a lot of carbon build up which was unusual since there is only 26,000 miles on vehicle. After a week a dealership a cleaning took it home. Went back the next day. They inspected and stated it was the spark plugs and needed new fuel injectors. Had replaced. Everything still covered. Picked vehicle up finally after 17 days of it being there. When picking it up the paper work stated the vehicle had cylinder 1 misfires 30-45 times in a 3 hour period. But was assured the vehicle was repaired and fully inspected and 100% safe. Within 24hrs of driving the vehicle. The next morning we drove to school and with after the second light we smelled smoothing rolled windows down and but was sure if it was us. Then had slowed down to turn at the next light to turn to pull over but didn’t get that opportunity before a boom and smoke and flame came and i rushed out of the car and took immediate action and got my 4 year old out of her car seat. Before the whole car was up in flames. I have heard that similar vehicles had similar issues but have had other repairs to deal with it.There was no lights that came on in the vehicle to warn us that something was wrong so thought the smell was from outside. Insurance and the auto maker are inspecting but i had to alert the automaker the dealership wasn’t going to. They stated that the insurance and automaker will just compare notes.

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NHTSA #: 11460311
criticalUNKNOWN OR OTHER,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
Filed: Sep 2021

Windshield cracked causing a problem with "Front Eyesight Collision" Right side does not see Large Vehicles in Right Lane. Left side works fine.

NHTSA #: 11432268
criticalUNKNOWN OR OTHER
Filed: Jan 2021

It is not about an accident. I discovered a crack on the side of the rear right tire. It seems to be a defective tire since I didn't drove on any obstacle.

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NHTSA #: 11386073
criticalUNKNOWN OR OTHER
Filed: Apr 2020

Subaru eyesight lane centering failure. Date: 27apr 2020, time: about 9:45am, location: I-75 south bound between dayton and cincinnate ohio, about mile marker 29.8. Road conditions: dry, sunny and bright.: adaptive cruise control on, lane centering on.

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NHTSA #: 11322418
criticalUNKNOWN OR OTHER
Filed: Jan 2020

The windshield is too fragile. I've owned this car for less than 4 months, have already had my windshield replaced once. Literally 2 weeks after replacement, another crack.

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NHTSA #: 11306386
highUNKNOWN OR OTHER
Filed: Feb 2023

I bought the Subaru Outback new Jan. In those 3 years, I have had 3 windshield cracks from flying rocks resulting in 2-3 ft. long cracks extending across the windshield.

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NHTSA #: 11506619
highUNKNOWN OR OTHER
Filed: Apr 2021

I have a 2020 subaru outback. The windshields keep breaking. I just had the third (3rd) windshield installed in this 2020 vehicle and it was cracked before it was two weeks old.

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NHTSA #: 11414349
highUNKNOWN OR OTHER
Filed: Sep 2020

Classic subaru weak windshield glass issue. While traveling on a small side street about 40mph, something that was inaudible hit my front glass last night while going to the store. We saw what appeared to be a very small chip.

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NHTSA #: 11353380
highUNKNOWN OR OTHER
Filed: Jul 2020

We purchased a 2020 outback limited 4/28/2020. The salesman, [xxx], delivered the car to our home on 5/1/2020. The second time we drove the vehicle, 5/6/2020, a crack suddenly appeared on the lower passenger side of the front windshield as we were driving on an interstate highway.

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NHTSA #: 11337447
mediumUNKNOWN OR OTHER
Filed: Jul 2025

No warning, or dash lights. A/C stopped working. It’s 98 degrees outside, to me that is dangerous! Wagner Subaru said it is the actuator doors ($900 in diagnosing) they said it would cost $3600. It’s a 2020. There is no reason there should be a cost that high for that new of a car.

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NHTSA #: 11676514
mediumUNKNOWN OR OTHER
Filed: Jun 2025

[XXX] and I were driving to Sean’s for dinner on Friday night [XXX] when the sunroof glass exploded at approximately [XXX]. [XXX] was driving on the [XXX] . We heard a loud bang and thought we were in an accident. We noticed sounds from the sunroof so I slide the cover open slightly and saw a massive hole so immediately closed it again. We pulled off and used the emergency ramp to examine the damage and take pictures. We think the glass exploded for no reason as we did not see any debris in front of us and were not under an underpass. We did not find any debris or scratches on the car indicating an external object as the culprit. I dropped my car off with Subaru Carlsbad on June 17, 2025 and am waiting for an update. My service advisor was shocked by the occurrence as she had not seen something like this. I pointed out that the glass exploded outwards and asked her to check the cabin pressure vents as we found discussion pointing to those as a potential issue when researching online. We also heard complaints that Subaru has specifically excluded this piece of glass from the warranty so I let my advisor know that I hope / expect this to be covered under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA #: 11667731
mediumUNKNOWN OR OTHER
Filed: May 2025

2020 Subaru Outback rear auto liftgate randomly automatically closes after opening. It has hit me, the owner, in the head as I was attempting to place items in the rear. It has hit various store personnel as they were attempting to load products in the rear. I have reported this to my local Subaru dealer many times over the last five years, even leaving my vehicle for several days for inspection. Their responses have been - if we don't see it, we can't help OR no problem is detected. I have reported to Subaru Consumer Advocate twice with no resolution.

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NHTSA #: 11661599
mediumUNKNOWN OR OTHER
Filed: May 2025

Vehicle accelerated without touching gas pedal, rpm’s kept increasing even while trying to brake.

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NHTSA #: 11660871
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: May 2025

I am on my third windshield in les than a year. The tiniest pebble will crack the windshield, or sudden changes to weather has now caused a stress crack. Seems to be poor weight distribution on the design. There is extensive customer complaints on line with the same issue. Insurance will only cover two a year. There were no warnings of this issue when the car was purchased. This is an expensive hazard to keep having issues with. They need to do a recall on a fix.

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NHTSA #: 11659737
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Nov 2024

Problem component: exterior mirror on driver side It was raining, I was driving, I heard what sounded like a loud explosion by my driver side window. After the initial shock, I thought a tire had blown out, but car drove ok and no tire warning light came on. It was a rural road with no shoulder, only deep stormwater ditch along the roadside, so there was no place to safely pull over in traffic to assess what may have happened. I drove about 2-3 miles before I could pull over at a safe spot.There I saw that the back side of my driver side mirror had completely disappeared. Wires were exposed. It appeared to have exploded off for no apparent reason. The body of the car was completely fine, the white exterior paint of the car was perfect, the actual housing of the mirror showed no marks, there are no dings or cracks in windows. No sign of any debris hitting the car. I reported it to Subaru general headquarters, and gave them all the info. I have an appt with local Subaru dealer this week. The mirror and housing are still on the car, minus the back, which is gone. My husband returned to the scene a few minutes later and searched for the piece that had propelled off the mirror or for any debris that could have caused the mirror to explode. There was nothing on the road, so wherever the back of the mirror went, it must have propelled far off the road. Safety issue: because an explosion like that nearly caused me to lose control of the car. And the piece that propelled off the mirror could have hit another car. Additional info. at the time of mirror exploding: my windshield wipers were on, it was a warm day so my air-conditioning was on, good chance my front dehumidifier was on. Car is equipped with heated mirrors, but heat was off.

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NHTSA #: 11624532
mediumUNKNOWN OR OTHER
Filed: Jul 2024

This recall for Subaru outbacks has been in effect since March but there is no remedy available yet. I would like to have my car repaired as soon as possible because of safety concerns. Is there a timeline for when a remedy will be available?

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NHTSA #: 11605633
mediumUNKNOWN OR OTHER
Filed: Jul 2024

The Thermal control valve went out in May while I was traveling though Texas, I took it to a dealership right away to see what the issue was and was told once again it was the thermal control valve. When it goes out you have the check engine light come on, the eyesite, and cameras all stop working along with all The warning lights staying on. They replaced it and I was told I should most likely get a refund for when I had the part first replace in July 2021. Which at that time my car was only 7 months old. I was told I would get a reimbursement for that part. However ever since Subaru warranty sent me an approval for reimbursement of this service ( letter dated May 21, 2024 for $1071. 00 that should happen in 30 -45 days, they are now stalling and stating it will be 90 days for checks to be mailed out. This is a faulty part they knew it 3 years ago and failed to handle, now more and more vehicle owners are having the issue, so they will replace the part ONLY if you have any issues. This is fraud on the part of Subaru to their customers.

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NHTSA #: 11604582
mediumUNKNOWN OR OTHER
Filed: Jun 2024

Spontaneous windshield cracking

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NHTSA #: 11595191
mediumUNKNOWN OR OTHER
Filed: May 2024

The windshield has cracked every year since I purchased the vehicle in May 2020. I fortunately bought the insurance but that only covers the windshield once a year. The windshield cracks within a month or two of replacing every single year. The cracks generally start from the edge of the windshield and there is no indication that it was hit be a rock as the start of the crack is clean. There have been two incidents where I heard a pop prior to the start of the crack. I am currently on my fourth windshield.

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NHTSA #: 11588462
mediumUNKNOWN OR OTHER
Filed: May 2024

This vehicle is equipped with a driver monitoring system. This system will flash warnings and activate audible alarms directing the driver to keep his/her eyes on the road. At times this system malfunctions and blares warning after warning non-stop to keep eyes on the road when in fact the driver is absolutely looking straight ahead giving the road and traffic full attention. This erroneous non-stop alarm is distracting to the driver and will continue non-stop. Mostly the alarm can be ended by stopping the vehicle and shutting it off and then restarting the vehicle. The distracting nature to the driver is not the only issue. Is that false driver attention alarm being recorded to some black box to be recovered by any investigator, law enforcement or otherwise? If I should be in an accident while the vehicle erroneously has recorded that the driver was not attentive, then in fact I was, how could I prove otherwise? After all, the computer said otherwise. Once, the alarm begins, there is no way to safely stop the vehicle on the interstate, rush hour beltways and such. There is no way to safely stop the vehicle and turn off the ignition. My vehicle electronic system has been updated several times under the warranty period, yet this erroneous distracting safety alarm persists on an intermittent basis. I never know when. it is going to happen. There is reference in the manual to turning the system off, however I question whether just the alarm is turned off and the false data is till being recorded for anyone to find and place me in jeopardy should an accident occur. This is a known problem discussed in multiple forums and discussion groups. This has been and intermittent problem since 2020.

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NHTSA #: 11588134
mediumUNKNOWN OR OTHER
Filed: May 2024

Spontaneous crack in windshield with no other signs of chips or damage. Car was sitting in the driveway when it occurred.

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NHTSA #: 11587088
mediumUNKNOWN OR OTHER
Filed: Mar 2024

Later today I am getting my 4th windshield, maybe my 5th, I don’t remember. There is something wrong With these windshields. Nothing more than a small pebble has hit the windshield to cause the cracks and honestly that was only one incident. All the rest happened for no apparent reason. Again, my fourth or fifth windshield. This is ridiculous.

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NHTSA #: 11578387
mediumUNKNOWN OR OTHER
Filed: Feb 2024

Rear hatch opens while driving. It will not lock nor will it auto close. The dealer, Pine Belt Subaru, Lakewood, NJ, tried to fix it, but it happened again one week later. A very dangerous situation. A complete replacement of the hatch's lock may solve the problem .

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NHTSA #: 11572754
mediumUNKNOWN OR OTHER
Filed: Jan 2024

- Driver and Passenger window stuck down (won't close) in extreme cold temperatures - I feel my safety is at risk because I had to drive my car miles in frigid temperatures with my window stuck open. - My dealership acknowledged the problem, but were not able to reproduce it as it was 59 degrees when I took it in. - My vehicle was not inspected by anyone other than the dealer - I had no warning of the problem I have a 2020 Subaru Outback Limited. Since I bought the car, there have been multiple incidents where the driver or passenger window got stuck open after being rolled down on very cold days. Several years ago ,shortly after I bought it, my Subaru dealer explained to me this was happening because Subaru changed the rubber content in the window gaskets to a harder rubber. Then, when there is dirt on the insides of the gasket, the gasket drags on the window and the actuator opens the window because it thinks it detected it was closing on something it was not supposed to close on. The fix to be able to close my window was to take a screwdriver and a T-shirt or thin towel to clean the insides of the gasket that touches the window. Subaru knows about this problem. As this is a safety hazard and dangerous in cold weather, I do not understand why there has not been a recall. I took my car to the dealer today. I was told that it should not happen again if I keep the gaskets clean. As a Subaru is supposed to be made for offroading and extreme weather conditions, I would think that something as basic as being able to open and CLOSE a window is not too much to ask. Do you really expect me to clean the inside of window gaskets to keep my windows from sticking? That is just trying to normalize a problem that should not be not be normalized. My passenger window got stuck a couple of weeks ago and I had to drive home 7 miles with it open when it was 0 degrees out. I tried to clean the gaskets using a screwdriver and a rag, but it would not work. Please recall!!!

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NHTSA #: 11568674
mediumUNKNOWN OR OTHER
Filed: Jan 2024

I sent a complaint yesterday, I would like to add this to the complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA #: 11568344
mediumUNKNOWN OR OTHER
Filed: Jan 2024

I am reporting defective windshield. I’ve had windshield replaced 3 times when just the tiniest pebble tinged. My daughter also has a Subaru Outback and 3 windshields replaced. There must be a defect. Now that we have replaced the windshield several times, State Farm insurance has dropped us because of the number of claims. Most definitely a danger when a tiny people shatters the glass and pieces of the glass hit your face and eyes. If there is another agency I should report this, kindly let me know. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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NHTSA #: 11568216
mediumUNKNOWN OR OTHER
Filed: Dec 2023

I noticed when the weather is wet, closing the front windows is slow. This kept advancing and now it won't close at all. Today, 12/28/2023 it wouldn't even come up more than half an inch then goes back down. Done some online research, and lots of people are reporting this with several Subaru models and dealers only say it needs lubrication.

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NHTSA #: 11562294
mediumUNKNOWN OR OTHER
Filed: Nov 2023

Thermo control valve broken. Leaves no heat to cabin.

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NHTSA #: 11556132
mediumUNKNOWN OR OTHER
Filed: Nov 2023

Rock hit windshield and cracked Need to be replaced

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NHTSA #: 11553169
mediumUNKNOWN OR OTHER
Filed: Sep 2023

Thermocontrol valve

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NHTSA #: 11546255
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Jul 2023

The windshield in my 2020 Subaru Outback has cracked spontaneously twice. I had 75K Bumper to Bumper Warranty, which the dealer would not honor the first time the window broke. He said that it was warranted for repair, not replacement.

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NHTSA #: 11534230
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: May 2023

Over the course of the nearly three years I have owned my vehicle, the windshield has either spontaneously cracked or cracked from a very very small chip three times. Two of these occurred while I was driving, with no debris impact with the vehicle windshield. There have been several suits filed against Subaru for similar cases, including for the 2020 Outback model.

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NHTSA #: 11523719
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: May 2023

While driving on I-26, a small rock made an initially small crack in the windshield. Over time, while still driving, we watched the crack expand larger and larger, spreading with multiple new arms across the entire passenger side of the windshield.

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NHTSA #: 11523454
mediumUNKNOWN OR OTHER
Filed: Jan 2023

Windhsield cracked for the 2nd time. First, original windshield cracked in 2022 and replaced with OEM part. Now, 1/12/23, windshield again cracked w/o any reason.

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NHTSA #: 11501430
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Dec 2022

Windshield defective issues. The windshield in my subaru outback cracked twice in a 6-month period. Both incidents occurred while driving between 40-55 MPH in San Diego.

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NHTSA #: 11499299
mediumUNKNOWN OR OTHER
Filed: Dec 2022

Windshied cracks from small rock chip am having to replace my secound windshield in less than 7 mounths time because it cracks with in a few minutes after inpact from small rock chip the safety issue would be the glass from the crack could inpair vision. I had the first one replaced by the dealerwith dealer supplied glass.

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NHTSA #: 11496659
mediumUNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Filed: Jun 2022

I was driving in a residential neighborhood at low speed, about 20 MPH. I slowed down because I needed to park at the curb, and also I was approaching a large speed bump. This was one of the wide, flat ones.

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NHTSA #: 11469946
mediumUNKNOWN OR OTHER,BACK OVER PREVENTION
Filed: Apr 2022

That main concern I have is the windshield. My windshield has been replaced once already and it seems no matter what speed or road we are traveling if anything hits the windshield it cracks. I am not talking a chip or little crack either I am talking tiny rock 45 mph crack halfway through the entire windshield. It can’t be that safe of safety glass if a pea gravel smashes it at 45mph. First time it happened we were traveling through a blizzard at 30 mph rock crack the entire windshield….. the Subaru windshield is super expensive and can only be put in at specific places.

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NHTSA #: 11462875
mediumUNKNOWN OR OTHER
Filed: Mar 2022

Windshield crack from a rock chip expanded across entire windshield. Another rock chip 5 months later caused another 8” crack.

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NHTSA #: 11457110
mediumUNKNOWN OR OTHER
Filed: Mar 2022

Our windshield has easily chipped and cracked repeatedly. We are having our windshield replaced for the 3rd time since November 2021, and it is March 1, 2023, this does not include the two times we have had chips repaired. Each time was due to a small piece of gravel or rock hitting our windshield while driving. Twice was at 20 MPH passing someone at the same speed. Anything that hits our windshield causes a crack or fracture. It is more expensive because we have the eye assist package. We are terrified of something larger hitting our windshield and potentially going directly through it injuring someone in the car.

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NHTSA #: 11454641
mediumUNKNOWN OR OTHER
Filed: Feb 2022

Windshield cracked while parked in a line waiting to go through a carwash. Nothing was above the car that could have dropped on the windshield to cause it to crack. I heard a "crack" looked up and could see the crack starting from the edge of the driver's side window - within minutes it was approx 8 - 10 long. Thankfully no safety for me or others but depending upon where the crack was it could (and if it keeps growing will) impair visibility for driving. Not inspected - this occured less than 1 hour ago. No warning sign that it was going to happen. This is my 2nd windshield on this car that just randomly cracked. Last time it started middle of the window, bottom under the hood of the car and went straight up.

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NHTSA #: 11454341
mediumUNKNOWN OR OTHER
Filed: Feb 2022

In the last 11 months, we have had to replace the front windshield four times due to significant cracks that occurred after a rock hit the windshield (3 times) and one time following a hailstone hit. The cracks do not show up immediately, but about two hours after the incident. The "Eyesight" safety features don't work when this happens. Our driving is in town or on a freeway. We DO NOT do off-road driving or driving on gravel/dirt roads. The windshields have been replaced with Subaru factory windshields and re-calibrated each time. The auto glass repair shop we use believes this cracking problem is a design issue as the glass is steeply angled and the thickness of the glass is thinner. This is our fourth Subaru and we have never had this issue. In the past, a rock hit would just bounce off the windshield or leave a small "star burst" nick that could be filled. I emailed Subaru of America and asked them what, if anything, they were doing to address this issue. I have not received a response to my email, sent over a week ago.

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NHTSA #: 11453908
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Feb 2022

Windshield was hit by two rocks leaving dime sized stars at the base of the windshield. They were low and not in sightline. Have had many cars with same damage on windshield with no issues and driven for years without any change in the glass. When I got home I parked car in garage. The next afternoon when I looked at the windshield, the small stars had cracked in 4 different directions, to a size larger than a basketball. Now I'm forced to replace a windshield that on any other car would be fine.

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NHTSA #: 11453679
mediumUNKNOWN OR OTHER
Filed: Feb 2022

Windshield has cracked on 3 separate occasions while parked. Happened in 2 parking lots and my driveway.

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NHTSA #: 11453278
mediumUNKNOWN OR OTHER
Filed: Feb 2022

Front windshield crackle sound (like breaking glass) when temperature drops below 20 degrees. Constant sound.

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NHTSA #: 11452714
mediumUNKNOWN OR OTHER
Filed: Feb 2022

Windshield has cracked 4 times in 21 months, at least 3 times this did not appear to impact related. The crack quickly spreads along the entire width of windshield over a 2-3 day period. We have replaced 3 times, each time through Subaru Clearlake dealership.

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NHTSA #: 11452075
mediumUNKNOWN OR OTHER
Filed: Feb 2022

Windshield cracked while using the defroster. This is a 2020 Outback. I had the same problem on a 2019 Outback that went through 3 windshields in less than a year. These windshields are defective.

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NHTSA #: 11451566
mediumUNKNOWN OR OTHER
Filed: Jan 2022

Windshield: Mid December noticed crack along right lateral side of windshield when car parked in garage. No preceding incident noted. Garage temp 40 degrees. Had windshield replaced with original Subaru replacement windshield at Safelite on 12/31/21. On 1/20/22, while driving 60 mph on highway, 33 degrees, snowing, wipers and defroster on, heard noise like a rock hitting windshield, and noticed a crack from the bottom/ middle of the windshield. There were no cars within 300 feet of my car so I doubt a rock was kicked up to hit my windshield. I believe windshield is defective. Will have it replaced again. Although this repair is covered by my insurance, repeat claims like this will cause insurance rates to go up for all consumers.

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NHTSA #: 11448329
mediumUNKNOWN OR OTHER
Filed: Jan 2022

Battery issue: 2020 Subaru Outback When I purchased the vehicle in April 2020 I drove it for 3 Months then the battery died. The Dealer told me it was a faulty battery and then replaced it. (Battery #2) For the last year and a half I've been experiencing Problems starting/Navigation & Display Screen not working correctly. Three days ago guess what happened? My Battery died again....Called the Dealer and they told me to bring it right down and they'll look at it. They charged the battery and said you're good to go! I told them that is not the answer because as soon as I leave the battery is going to die again! They looked at me and said OK we'll put it on the big diagnostic machine and sure enough it came back with a need a new battery report! So they replaced it! (Battery #3). On the way home from the dealership I turned to my wife and said this car is not safe. It's like driving a moving time bomb. You'll never know when it's going to die again. That's when I decided to look it up and there it was "Subaru Battery law suit". Could you please help me? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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NHTSA #: 11446058
mediumUNKNOWN OR OTHER
Filed: Sep 2021

On Saturday 09/04/2021, when I got into my car to drive I noticed that my windshield had a huge crack in it. I could not see any visible rock cracks and my car was parked overnight. This windshield needs to be replaced soon because the crack is getting bigger every day even though I’m not even driving.

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NHTSA #: 11432239
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Aug 2021

A Small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another Subaru windshield that cracked 3 days later while the car was parked inside my closed garage.

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NHTSA #: 11429104
mediumUNKNOWN OR OTHER
Filed: Aug 2021

My 2020 Outback has suddenly stalled three times. Two of the three times was at about 55 mph. The check engine light came on each time and eventually cleared itself, before I could take the car to a Subaru service Department. I did take the car to a Subaru service Department and each time they said there was no current problem and didn't make a repair. I called Subaru of America several times.

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NHTSA #: 11428681
mediumUNKNOWN OR OTHER
Filed: Jul 2021

I was hit by a very small pebble in the freeway which left a small crack smaller than the diameter of a nickel. My insurance sent safelite to repair the small crack. The technician started work on the small crack and immediately popped and turned into a 10-12 inch crack which meant the windshield had to be replaced.

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NHTSA #: 11426692
mediumUNKNOWN OR OTHER
Filed: Jun 2021

Windshield developed a crack from no apparent external cause and crack has spread across windshield from driver's side to vmcenter if vehicle obscuring driver view of roadway. I live in MT where cracked windshields are very common, usually occuring due to rock or pebble striking glass and then spreading from a "bullseye" to a crack. This incident occured with no apparent external object striking vehicle, not was the crack preceded by the common bullseye normally created by flying gravel or rock.

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NHTSA #: 11420597
mediumUNKNOWN OR OTHER
Filed: May 2021

Cracked Windshield

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NHTSA #: 11418972
mediumUNKNOWN OR OTHER
Filed: May 2021

UNKNOWN - I was pulling away from my parking spot at work and heard a "pop" sound. I looked up and the windshield cracked right at the top in the middle where the rear view mirror is located. I am familiar with this issue as it also happened to my 2012 Subaru Outback. It is quite unsettling because you don't know when/if it will spread even further. Everything about Subaru's are great except for the cheap windshield.

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NHTSA #: 11417953
mediumUNKNOWN OR OTHER
Filed: May 2021

After taking my car to dealer for WRI20 RECALL on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “No audio” message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road” would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the Sierra (Donner Pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal” working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with Subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can’t replicate it. I am so frustrated that Subaru wants to return a car to me that I DO NOT feel safe driving.

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NHTSA #: 11417516
mediumUNKNOWN OR OTHER,LANE DEPARTURE,BACK OVER PREVENTION
Filed: Apr 2021

I'm curious to know if anyone else has had the problem that I've been having with my car. The car's ccm would occasionally freeze; say apple carplay is unavailable and restart; the ccm would go blank, but still backlit; or just freeze attempt to restart, but not turn back on rendering items in the car useless, like voice control and just everything!!

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NHTSA #: 11407736
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Mar 2021

Windshield cracked from the bottom of windshield. I had complained to the the dealer. They won't help me and said it is rock chip.

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NHTSA #: 11402937
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Feb 2021

Windshield had a crack, that I thought was weird as I didn't hear a rock, but a crack. I saw that 2020 subaru outbacks had a lawsuit for defect. I found out weeks after I made an insurance claim to have my windshield fixed.

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NHTSA #: 11396212
mediumUNKNOWN OR OTHER
Filed: Dec 2020

According to wisconsin's lemon law, the vehicle that I own meets wi's lemon: * I bought a brand new car(only 4 miles were in it) * from day 2 (after purchasing), the carplay malfunction has been an on-going issue and never solved. Defect within a year and the car is still under the warranty. * dealer failed 5 times to fix the same issue.

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NHTSA #: 11382826
mediumUNKNOWN OR OTHER
Filed: Nov 2020

Purchased vehicle dec 2019. Had first windshield replaced at our cost on april 29, 2020. Had chip in this windshield fixed at our cost on july 9.

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NHTSA #: 11376776
mediumUNKNOWN OR OTHER
Filed: Oct 2020

We purchased our 2020 subaru outback in october 2019 and within a a few months (feb 2020) we came back to our parked car with a cracked starting from the bottom of windshield that started from the wipers. We got our windshield replaced, fast forward to october 2020 and we're replacing our windshield again from driving on a roll rode. There has to be some sort of defect on these windshields.

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NHTSA #: 11372411
mediumUNKNOWN OR OTHER
Filed: Oct 2020

The left-most dash vent rattles intermittently, most often on rough road surface. Vehicle purchased in december 2019, and rattle started in april 2020. My local dealer replaced the vent, but the rattle continues and appears to come from behind the vent.

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NHTSA #: 11363486
mediumUNKNOWN OR OTHER
Filed: Jul 2020

July 2, 2020: the front windshield cracked seemingly without cause while driving on the interstate. After stopping, it appeared to have a tiny chip near the rear-view mirror and a crack about 3 feet long extending from it. This windshield was replaced on july 8, 2020.

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NHTSA #: 11340533
mediumUNKNOWN OR OTHER
Filed: Feb 2020

Windshield has 4 cracks/runs approx 24 inches each and chips very easily. I contacted the dealership and they didn't have any windshields to replace it with. Safelite couldn't find my car's windshield in their inventory.

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NHTSA #: 11311375
mediumUNKNOWN OR OTHER
Filed: Feb 2020

Windshield cracked from the bottom when the heater and defroster were used to preheat the car on cold morning in the driveway. Thermal shock from the outside vs inside temperature caused the windshield to crack upwards and then split in both lateral directions. Coincidentally, the car is new and was making a creaking noise when I turned to the right which I could not source.

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NHTSA #: 11311092
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Aug 2023

Windshield developed a crack for no apparent reason on the lower passenger side. Car was parked. Only unusual circumstance is that was a hot day.

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NHTSA #: 11537365
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Apr 2023

Cracked windshield, very very small pebble hit the driver corner near the pillar, I heard a little “tick” followed by seeing a massive crack form. The crack has now gone straight across to the middle and is making its way up to obstruct the “eyesight” camera

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NHTSA #: 11515028
lowUNKNOWN OR OTHER
Filed: Jan 2023

Moonroof without any warning broke out while driving on the freeway. This has happened two times within 6 months. When it breaks there is a very loud bang and glass fly's from the car, possibly hitting following vehicles.

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NHTSA #: 11504382
lowUNKNOWN OR OTHER
Filed: Jan 2023

I have had to replace my battery three times. Car drains battery without being used and I have had to be jumped on multiple occasions. The car is a 2020 and this seems unusual.

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NHTSA #: 11502488
lowUNKNOWN OR OTHER
Filed: Nov 2022

The front windshield has cracked twice now with no point of impact. This week marks the second of these spontaneous cracks in 6 weeks. Both times, the crack appeared first thing in the morning after not being driven all night.

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NHTSA #: 11493229
lowUNKNOWN OR OTHER
Filed: Aug 2022

Winshield cracked spontaneously & readily spread out as I was driving.

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NHTSA #: 11482322
lowUNKNOWN OR OTHER
Filed: Aug 2022

Windshield has a known cracking issue

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NHTSA #: 11479666
lowUNKNOWN OR OTHER
Filed: Jul 2022

This is my fourth cracked windshield in less than 2 years! I’ve never cracked a windshield in ANY other car I’ve owned in the last 20 years! The windshields do not seem to be strong enough to accommodate the flex of the frame of the vehicle.

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NHTSA #: 11475258
lowUNKNOWN OR OTHER
Filed: Jul 2022

Windshied spontaneously cracked

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NHTSA #: 11475322
lowUNKNOWN OR OTHER
Filed: May 2022

I am on second battery for my 2020 Outback and it now won't hold a charge. It drains overnight / without use. I can assure you that I am not leaving any lights on.

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NHTSA #: 11465195
lowUNKNOWN OR OTHER
Filed: Dec 2021

Windshield cracked. No reason for the issue

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NHTSA #: 11443091
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Dec 2021

windshield cracks for no reason

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NHTSA #: 11442858
lowUNKNOWN OR OTHER
Filed: Dec 2021

Windshield has cracked in same area as those Subaru windscreens in the class action suit just settled.

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NHTSA #: 11442668
lowUNKNOWN OR OTHER
Filed: Oct 2021

While driving down interstate, windshield must have made contact with rock or other foreign object at mid/low left side of glass. I say must have because object too small to create any noticeable sound at impact. Within minutes, large linear crack appeared extending slightly farther than midline.

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NHTSA #: 11435869
lowUNKNOWN OR OTHER
Filed: Oct 2021

Noted to have large vertical crack in front passenger window while driving. Appears area of impact approximately size of #2 mechanical pencil lead point. No sound from impact noticeable.

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NHTSA #: 11435872
lowUNKNOWN OR OTHER
Filed: Sep 2021

The Front windshield cracked for no reason, no visible dmg from small object but a large crack originating from the side of the front wind shield appeared.

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NHTSA #: 11434520
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Sep 2021

Crack windshield The windshield just crack during driving on the freeway.

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NHTSA #: 11433005
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Aug 2021

Windshield has a Crack line from the center bottom edge of the Windshield going up towards the center to the right then left as it expands. It was parked and appeared the next morning with no sign of impact.

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NHTSA #: 11431212
lowUNKNOWN OR OTHER
Filed: Aug 2021

I went to drive on August 20, 2021 and I haven’t driven since August 15, 2021. When I went to drive my car on the 20th I noticed a huge crack in my windshield with no place of impact that something hit the windshield. There was no crack on the windshield on the 15th.

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NHTSA #: 11430128
lowUNKNOWN OR OTHER
Filed: Aug 2021

I was trying to open the trunk with the button in the car, it didn’t work, so I pulled the car forward thinking it was the problem, but it wasn’t. I got out of the left the door open and attempted to open it, but it would not. With the keys in my hand, I shut the driver’s side door, and attempted to push the button on the back, but that still didn’t work, even using the key fob.

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NHTSA #: 11427551
lowUNKNOWN OR OTHER
Filed: Jun 2021

Along with the ongoing class action lawsuits about the Subaru Outback lower windshields, we have had a crack in our lower windshield that popped up ~30 seconds after the smallest stone hit the windshield. We've had the same small stones hit our windshield on our other cars for decades and never had a crack (around 9-12 inches in length) come up like this.

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NHTSA #: 11421509
lowUNKNOWN OR OTHER
Filed: Apr 2021

We had (3) broken windshields during normal highway driving since november. (2) in last 8 weeks. My wife has travel same section of highway m-f for last 8 years with no broken windshields with (2) previous vehicles.

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NHTSA #: 11408603
lowUNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Filed: Apr 2021

Went to get in my car parked in my driveway for the first time this week where it was parked in my driveway, hadn't been driven since sunday the 11th and the windshield was cracked from the bottom middle and up a significant way before it split into a wide 'y' shape.

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NHTSA #: 11408519
lowUNKNOWN OR OTHER
Filed: Mar 2021

While driving on the highway the sunroof spontaneously shattered. The nearest car in front of me was appeared to be a football field away, in front of me. I never saw anything bouncing in front of me/towards me.

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NHTSA #: 11403973
lowUNKNOWN OR OTHER
Filed: Feb 2021

My windshield spontaneously cracked overnight while it was parked in the driveway. One morning as I was getting in the vehicle and I noticed a crack had appeared in the windshield originating from the bottom of the glass on the passenger side and extending up and to the center about a foot.

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NHTSA #: 11396748
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Jan 2021

Windshield cracked for no reason as it was sitting in the garage

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NHTSA #: 11390812
lowUNKNOWN OR OTHER
Filed: Jan 2021

Windshield spontaneously cracked in a safe location (driveway).

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NHTSA #: 11390578
lowUNKNOWN OR OTHER
Filed: Jan 2021

Subaru shows a recall, you don't. From subaru site: ----- year: 2020 vehicle: outback model: limited xt type: customer satisfaction| service campaign: wri20| NHTSA campaign: n/a cp1 software upgrade open incomplete december 11, 2020 schedule services description in the interest of customer satisfaction, subaru of america, inc.

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NHTSA #: 11389195
lowUNKNOWN OR OTHER
Filed: Jan 2021

I/we were driving west on river drive, in davenport iowa, and the windshield cracked on the drivers side. Later in the trip it cracked on the passenger's side. Nothing has ever hit the windshield to cause it to crack.

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NHTSA #: 11386405
lowUNKNOWN OR OTHER
Filed: Dec 2020

Windshield spontaneously cracked for no apparent reason. No impact, just cracked as I was driving out of my neighborhood (about 10mph).

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NHTSA #: 11385553
lowUNKNOWN OR OTHER
Filed: Dec 2020

I believe that the windshield cracked spontaneously. I drove to get coffee this morning. In the parking lot I noticed a 10 inch crack in the windshield that hadn't been there before.

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NHTSA #: 11378413
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Dec 2020

Windshield cracked without a reason. Car parked at night. Next morning windshield cracked without any sign of an impact

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NHTSA #: 11377781
lowUNKNOWN OR OTHER
Filed: Nov 2020

Had a rock hit the windshield when a light turned green. Chip turned into a crack by the next morning and within a few days crack spread across the entire windshield horizontally.

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NHTSA #: 11376701
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Nov 2020

Spontaneous cracking of windshield while vehicle was parked. Started at bottom of windshield approx. 9 inches in length vertically then crack went to passenger side approx.

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NHTSA #: 11375751
lowUNKNOWN OR OTHER
Filed: Nov 2020

Excessive cracking of windshield. Car is two months old and woke up one morning to an eight inch crack on the left side middle. The next day the crack was half way across the windshield.

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NHTSA #: 11374582
lowUNKNOWN OR OTHER
Filed: Nov 2020

Windshield crack. Vehicle only had 3500 miles. This is unacceptable to have a windshield crack with such low mileage!!

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NHTSA #: 11372740
lowUNKNOWN OR OTHER
Filed: Oct 2020

Spontaneous windshield crack while driving

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NHTSA #: 11364486
lowUNKNOWN OR OTHER
Filed: Sep 2020

My 2020 subaru is 9 months old and this will be the 2nd windshield I will be replacing in the car. The first time the car was in motion but not struck by debris. The second time there was debris that hit the windshield and the crack moved quickly across the windshield without stopping.

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NHTSA #: 11362006
lowUNKNOWN OR OTHER
Filed: Sep 2020

Windshield crack

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NHTSA #: 11361782
lowUNKNOWN OR OTHER
CrashFiled: Sep 2020

Owner drove on to a parking lot. Vehicle lane departure prevention function sensed a white line on the pavement. This caused the vehicle to turn left, acceleration an uncontrollable fashion.

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NHTSA #: 11355241
lowUNKNOWN OR OTHER
Filed: Jul 2020

While driving along route 81 south of carlisle pa. An audible pop was heard. I noted nothing at the time.

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NHTSA #: 11340558
lowUNKNOWN OR OTHER
Filed: May 2020

Had new 2020 outback less than 3 weeks and noted hairline stress crack (no chips) on outside laminate of windshield, near passenger side camera, 3.25 inches long. I was washing the windshield in my driveway when I noticed the crack. There are previous reports of defective windshield glass with this model.

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NHTSA #: 11325234
lowUNKNOWN OR OTHER
Filed: Mar 2020

Wind shield is cracked after sitting in garage for 2 days

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NHTSA #: 11318133
lowUNKNOWN OR OTHER
Filed: Mar 2020

Windshield cracked overnight. Appears to be spontaneous.

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NHTSA #: 11318058
lowUNKNOWN OR OTHER
Filed: Mar 2020

The windshiled has a large crack on the driver's side and is under a week old. I noticed the crack after vehicle had been parked all night at my house. Not sure how or where it began.

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NHTSA #: 11316512
lowUNKNOWN OR OTHER
Filed: Feb 2020

While driving on a highway I notice that my windshield got cracked for no reason. I just purchaced my outback 5 days ago before it happened.

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NHTSA #: 11310880
lowUNKNOWN OR OTHER
Filed: Feb 2020

Bought a new car with a defective windshield

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NHTSA #: 11310742
lowUNKNOWN OR OTHER
Filed: Feb 2020

Windshield

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NHTSA #: 11310744
lowUNKNOWN OR OTHER
Filed: Jan 2020

Front windshield spontaneously cracked during normal driving mode

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NHTSA #: 11298555
lowUNKNOWN OR OTHER
Filed: Jan 2020

The front windshield of the car cracked while the car was parked in a parking lot that had no trees or objects that could have hit in the location it cracked.

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NHTSA #: 11297806
lowUNKNOWN OR OTHER
Filed: Nov 2019

I experienced two incidents with the lift gate on my 2020 outback limited xt which I believe to be serious safety concerns. They both happened on 11/23/2019. First incident: the car was in an indoor parking garage, backed up to the wall with about 4 ft of clearance between the closed lift gate and the wall.

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NHTSA #: 11282381
lowUNKNOWN OR OTHER
Filed: Nov 2019

All four front vents in dash board rattle when going about 40 MPH on slightly rough surface. Also loud sound that sounds like popcorn popping on passenger side that seems to be coming from the passenger corner of the front windshield or dash board. The popcorn sound starts when driving at 65 to 70 MPH.

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NHTSA #: 11281696

Other 2020 Subaru Outback Issues