1997 Jeep Cherokee Body & Structure Problems

Your dealership refused to perform a safety recall (N45) unless you paid them to fix corrosion damage on your vehicle first. Since this is a safety recall, you believe FCA should cover the full cost to make your Jeep safe again without charging you for the corrosion repair.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH AND HAULING A TRAILER, THE TOW HITCH FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HITCH NEEDED TO THE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. .....UPDATED 01/27/16 *BF *JS

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 11/20/15*LJ UPDATED 1/14/2016*JS *CN

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE CONTACT FELT THAT THE RECALL REMEDY WOULD FAIL TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT IF THE VEHICLE WERE INVOLVED IN A CRASH FROM THE REAR, THE TRAILER HITCH WOULD NOT PROTECT THE FUEL TANK. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON JANUARY 18TH 2014 I WAS PARKED ON THE SIDE OF THE ROAD. THE ROADS WERE SOMEWHAT ICY AND MY JEEP WAS REAR ENDED BY A 2005 HYUNDAI SANTA FE. THE DAMAGE SUSTAINED TO THE JEEP INCLUDED A BENT BUMPER AND BENT FRAME, RESULTING IN THE FRAME BEING PUSHED UP AGAINST THE FUEL TANK, CAUSING THE FUEL PUMP TO BECOME FAULTY AND A SLIGHT AMOUNT OF FUEL TO LEAK OUT FROM THE TOP. THERE IS A CURRENT RECALL ON THIS MODEL YEAR GRAND CHEROKEE DUE TO A POTENTIAL FIRE BEING CAUSED FROM REAR-END COLLISIONS FROM THE GAS TANK; HOWEVER I DID NOT BECOME AWARE OF THE RECALL UNTIL AFTER THE ACCIDENT OCCURRED. CHRYSLER'S POOR HANDLING OF THE RECALL AND THEIR POOR NOTIFICATION SYSTEM MADE IT SO THAT THE JEEP WAS NOT ABLE TO BE PROPERLY REPAIRED. NOW, BECAUSE OF THE DAMAGE, THE RECALL FIX WILL NOT BE ALLOWED TO HAPPEN BECAUSE THE REAR BUMPER AND FRAME RECEIVED DAMAGE. THE VEHICLE, AS OF NOW, HAS YET TO BE REPAIRED. I CONTACTED CHRYSLER WITH THIS ISSUE AND THEY INDICATED TO ME THAT THERE IS NO PROOF THE DAMAGE COULD HAVE BEEN PREVENTED, IF THE RECALL FIX HAD HAPPENED. I WOULD LIKE TO GET THE VEHICLE FIXED, HOWEVER FINANCES PREVENT IT FROM DOING SO. BECAUSE OF THIS, THE RECALL FIX WILL NOT BE ABLE TO HAPPEN. I FEEL AS THOUGH IF CHRYSLER BETTER HANDLED THIS RECALL AND MADE THE FIX AVAILABLE PRIOR TO 2014, THE DAMAGE SUSTAINED TO MY JEEP WOULD HAVE NOT OCCURRED.

1997 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO EXCESSIVE RUST. *SMD

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THERE WAS CORROSION AROUND THE ATTACHMENT AREA THAT DID NOT SUPPORT PROPER INSTALLATION OF A HITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED SEVERAL TIMES. THE CONTACT WAS INCLUDED IN THREE SAFETY RECALLS AND WAS WAITING FOR SEVERAL MONTHS TO GET THE REPAIRS PERFORMED FOR RECALL NHTSA CAMPAIGN ID NUMBER: 97V194000 (FUEL SYSTEM, GASOLINE), NHTSA CAMPAIGN ID NUMBER: 02V053000 (POWER TRAIN) AND NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE). THE DEALER WAS NOT ABLE TO DETERMINE WHEN THE PARTS WOULD BE AVAILABLE TO SCHEDULE THE THREE RECALL REPAIRS FOR A LONG TIME. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

I HAVE RECEIVED TWO RECALL NOTICES FOR LOW IMPACT PROBLEM ON JEEP.{ COULD OPEN GAS TANK} DEEMING IT UNSAFE.I HAD IT INSPECTED AT MARSH FIELD CHRYSLER MASS.I WAS TOLD COULD NOT BE DONE DUE TOO CORROSION ON OLD FACTORY HITCH{WHICH WAS MISSING A PORTION}.TOO MAKE IT SAFE I TOOK IT TO BIGGEST TRAILER DEALER ON SOUTH SHORE.DRINKWATER TRAILER SALES PEMBROKE MASS.THEY SAID THAT THE FRAME WAS NOT CORRODED REMOVED OLD PIECES OF EXISTING HITCH ,INSTALL NEW HITCH MAKING MY JEEP SAFER TO BE ON OUR ROADS.CHRYSLER STATED IT WOULD NOT REIMBURSE ME.BECAUSE IDID NOT USE THEIR HITCH.THEY STATED THEY COULD NOT DUE JOB.YOU WOULD THINK THAT CHRYSLER WOULD REIMBURSE ME FOR TAKING APPROPRIATE ACTION TO RESOLVE THE SAFETY DEFECT N45.WHY ARE UNSAFE VEHICLES ALLOWED KNOWINGLY ENDANGERING ON OUR PUBLIC HI-WAY. *TR

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE HAVING THE VEHICLE INSPECTED FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), THE TECHNICIAN NOTICED THAT THE FRAME RAIL WAS COMPLETELY CORRODED. THE DEALER REFUSED TO PERFORM THE RECALL REPAIR. THE CONTACT BELIEVED THIS TO BE A MAJOR SAFETY ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE TO SERVICE THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL * THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BE AVAILABLE. THERE WERE NO FAILURES.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 GRAND JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND WAS NOT ADVISED OF WHEN THE PART WOULD BECOME AVAILABLE TO HAVE THE DEFECT REMEDIED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN NUMBER WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND WAS NOTIFIED BY THE DEALER AND MANUFACTURER THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WAS MISALIGNED AND WOULD NOT CLOSE PROPERLY. THE CONTACT PERFORMED A TEMPORARY FIX TO THE DRIVER'S SIDE DOOR WHICH ALLOWED THE DOOR TO REMAIN CLOSED IN A SECURE POSITION. THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER WAS 6089092 (STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS). THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

DRIVER DOOR WILL NOT SHUT CORRECTLY SEEMS AS THOUGH IT IS FALLING OFF LITERALLY. *TR

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO OPEN THE DRIVER SIDE DOOR, THE BOTTOM HINGE DETACHED FROM THE DOOR STRUCTURE. PRIOR TO THE FAILURE, THE DOOR WOULD MAKE A POPPING SOUND WHEN OPENING. IN ORDER TO CLOSE THE DOOR, THE CONTACT WOULD HAVE TO LIFT THE DOOR SLIGHTLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 140,000.

PASSENGER SIDE FLOOR FILLS WITH WATER DURING WET WEATHER,DURING OPERATION,OR WHILE PARKED. *TR

TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT COULD NOT CLOSE THE DRIVER'S SIDE DOOR AND DISCOVERED THAT THE LOWER ENGINE BOLT SEPARATED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE CONTACT WILL ATTEMPT TO REPAIR THE DOOR. THE CURRENT AND FAILURE MILEAGES WERE 113,000.

DT*: THE CONTACT STATED WHILE DRIVING 70MPH THE HOOD FLEW UPWARD WITH LIMITED VISIBILITY. THE CONTACT MANAGED TO PULL OVER WITHOUT INCIDENT. DUE TO THE DAMAGED HOOD WHICH WAS BENT VERTICALLY IN FRONT OF THE WINDSHIELD, THE VEHICLE WAS TOWED TO AN AUTOMOTIVE BODY REPAIR SHOP TO AWAIT INSPECTION.

THE WELDS ON DRIVER'S DOOR CAME APART AND CAUSED THE DOOR TO DETACH FROM VEHICLE. *AK

I HAVE A 1997 JEEP GRAND CHEROKEE AND THE PAINT IS JUST POPPING OFF THE TOP AS WELL AS SOME SPOTS ON THE HOOD. ALSO THE BUMPERS AND OTHER TRIM ON THE VEHICLE HAS THIS WHITE CHALKY RESIDUE ON IT AND NOTHING WILL MAKE IT GO AWAY. IS THERE ANY RECALLS FOR THIS TYPE DAMAGE OR WILL YOU FILE THIS COMPLAINT SO THERE WILL BE A RECALL. I ALSO HAD TO HAVE THE AC EVAPORATOR REPLACED AT MY EXPENSE. WHERE DO I GO TO GET MY REIMBURSEMENT SINCE I NOW KNOW THIS WAS A RECALL? *AK

I READ IN THE PAPER YOU WERE INVESTIGATING HOODS OPENING ON 1997 JEEP GRAND CHEROKEES. MY JEEP HOOD CAME OPEN WHILE I WAS DRIVING DOWN I-65 IN ALABAMA APPROXIMATELY AT THE DATE LISTED IN THE QUESTIONAIRE. THAT DATE IS AN ESTIMATE. I WAS DRIVING AT ABOUT 65 MPH WHEN THE HOOD POPPED UP, PARTIALLY OBSCURING MY VISION. I WAS NEAR AN EXIT, SO I MANAGED TO SAFELY GET OFF THE ROAD AND STOP AND RE-LATCH THE HOOD. AT THE TIME I THOUGHT I MUST HAVE NOT CLOSED IT PROPERLY AFTER CHECKING THE OIL, BUT NOW THAT I KNOW THERE IS AN INVESTIGATION UNDERWAY I THOUGHT IT WAS WISE TO REPORT THIS INCIDENT ANYWAY. I CAN NOT CONFIRM OR DENY THAT I IMPROPERLY CLOSED THE HOOD BEFORE THIS INCIDENT I JUST DON'T REMEMBER. DT

CONSUMER STATES THAT WHILE DRIVING THE HOOD POPPED OPEN, CAUSING POOR VISIBILTY, ALMOST CAUSING AN ACCIDENT. DEALER CONTACTED. MR

CONSUMER STATES THAT THE DOOR HINGE COMPLETELY SNAPPED. *TT

CONSUMER STATES THAT THE DOOR HINGE COMPLETELY SNAPPED. *TT

DAMAGE TO DRIVER-SIDE DOOR AND FRONT QUARTER PANEL. *AK

WHEN OPENING DRIVER'S SIDE DOOR WELDS CAME OFF. DEALER HAS SEEN VEHICLE. *AK

OPEN DRIVER SIDE DOOR AND THE BOTTOM HINGE BROKE COMPLETELY OFF DOOR MAKING THE DOOR IMPOSSIBLE TO CLOSE. I SPOKE WITH CRYSLER CUSTOMER SERVICE IN AUBURN HILLS, MI. THEY REQUIRE THAT I PAY $250 OF THE $1,044 REPAIR BILL.*AK

THE COURTSEY JEEP (755 ROCKVILLE PIKE, ROCKVILLE MD. 301 424 17000 STATED THAT THIS BREAKAGE IS NOT A NORMAL OCCURRENCE. METAL IS A STESS BREAK.*AK

AIR LEAK IN THE PASSENGER DOOR, UNABLE TO BE RECTIFIED. MJS

VEHICLE LEAKS WATER FROM THE RIGHT PASSENGER'S FRONT DOOR, RAIN WATER , CAR WASH WATER, ETC, COMES INTO THE VEHICLE. DEALER HAS REPAIRED THREE TIMES AND THE PROBLEM STILL EXISTS *AK.

WHEN UNLOCKING THE DOOR WITH THE KEY THE DOOR WILL UNLOCK WITH THE KEY TURNING TO THE UNLOCKED POSITION. BUT WHEN LIFTING THE HANDLE, THE DOOR WILL NOT OPEN. REPAIRED ONCE AND DEALER CANNOT DUPLICATE THE PROBLEM. *AK

WHENEVER IT'S RAINING THERE IS A LEAK IN THE FLOOR PAN FROM THE INNER SEAM OF THE PASSENGER'S SIDE OF THE VEHICLE. *AK

OVERHEAD CONSOLE FAILED CAUSING INSTRUMENT FAILURE.

WATER PUDDLES ON THE FRONT PASSENGER SIDE FLOOR.

OPENED UP THE HATCHBACK ON THE RIGHT ATTACHMENT TO THE PLASTIC DOOR; AND WHEN OPENED THE HATCHBACK THE DOOR BROKE, CAUSING THE DOOR TO FALL, ALMOST INJURY\ING A CHILD AND THE MOTHER. *AK