2020 Chevrolet Impala — Known Issues & Recalls

Your friend's 2020 Chevrolet Impala rolled over after losing control at 25 MPH, but the airbags did not deploy even though the vehicle flipped completely onto its roof and collided with a tree. No warning lights appeared before the crash. Your friend sustained a head injury from striking the door window during the rollover. The airbag system may need diagnostic testing to determine why it failed to deploy during this collision.

After a rear-end collision that pushed your car into the vehicle ahead, your airbags activated but failed to fully deploy properly. Your steering wheel airbag and both front seat side airbags only partially deployed instead of inflating completely. This repair will likely require replacement of the airbag modules and a full diagnostic of the airbag system.

While driving on the interstate, your car started shaking and making noise, then the transmission stopped working properly. A diagnostic test confirmed the transmission is not responding, and there's a transmission fluid leak. You were given no warning before this happened, leaving you stranded on the highway, and the dealer says the repair isn't covered under warranty. The transmission may need to be rebuilt or replaced, which typically involves removing the transmission and servicing or replacing internal components.

Your car's engine RPMs drop while your speed increases, and you may feel the car slow down when you press the accelerator before it jumps forward. Even at highway speeds like 75 mph, the RPMs can drop to nearly zero, causing noticeable lag and hesitation. This suggests a transmission or engine control issue that needs diagnostic testing to identify the root cause.

Your steering wheel feels hard to turn at times, especially when braking, and the problem comes and goes unpredictably. The dealer initially found a low battery causing a power steering control module error, replaced the battery, and the problem seemed fixed—but hard steering returned at higher mileage and keeps recurring. Without a diagnostic code appearing on the dashboard or scan tool when the problem happens, the dealer says they can't pinpoint the issue; this has been ongoing for years with no permanent resolution.

Your car displayed a "Power Steering - Drive with Care" warning message on the dashboard while parked. When you tried to back out of the driveway, the steering became very stiff and required much more force than normal to turn. After restarting the vehicle two hours later, the steering returned to normal operation. This issue has not been diagnosed or repaired by a dealer.

Your Impala has experienced multiple serious issues starting shortly after purchase: the steering system required expensive front wheel bearing replacement ($2,000), the transmission developed rough shifting and became unsafe to drive, requiring a full rebuild ($3,000), and now you're experiencing power steering problems with a check engine light illuminated. These failures occurred after your warranty expired, leaving you responsible for thousands in repairs on a vehicle you're still financing.

While driving on the highway, you heard a loud bang similar to a gunshot. After inspection, you were told that your catalytic converter had exploded, and the vehicle also has serious issues with the EVAP system, fuel system, fans, and electrical components. These problems have left your car inoperable.

Your seatbelt warning system isn't making any sound when the belt isn't fastened, your turn signal indicators aren't producing audible alerts, and the driver's side blind spot warning feature isn't functioning. These safety features rely on electrical connections and sensor components that may need diagnosis and repair.

You took your car to a dealership on July 8, 2025, because it was making a noise that sounded like a worn hub bearing. The dealership initially told you that you needed new tires to diagnose the problem, which didn't seem right. You later took the car to another shop on July 19, 2025, and were told you actually have worn hub bearings on both sides, not a tire issue. You're concerned that the first dealership knew about the bearing problem but didn't diagnose it correctly, causing you to pay a $100 diagnostic fee and drive an unsafe vehicle.

Your air conditioning system's refrigerant tube came loose inside the vehicle, causing water to leak extensively into the carpets and floor areas. Mold has grown under the floor mats, seats, and carpet due to the moisture, which has also caused electrical problems. The mold growth may be contributing to respiratory issues for you and your family. The repair will likely involve resealing or replacing the AC tube, removing contaminated carpeting and padding, treating for mold, and addressing any water-damaged electrical components.

Your headlamps aren't producing enough light while driving, even though no warning lights are showing on your dashboard. This makes it difficult to see the road ahead at night. The issue may require replacing the headlamp bulbs, checking the electrical connections, or having the headlamp assembly inspected by a technician.

Your back window is leaking, allowing water to get into your trunk and damage items stored there. The seal around the rear window isn't preventing water from entering the vehicle properly. You'll need to have the rear window resealed or replaced to stop the leak.