2013 Volkswagen Jetta Seats Problems

BOTH FRONT BUCKET SEATS ' BACKRESTS ARE TILTED INWARDS. ON THE DRIVER'S SEAT THIS CAUSES UNBEKNOWNST TO THE DRIVER TO TILT HIS NECK SLIGHTLY OUTWARDS TO CORRECT THE INWARDS TILTING AND PRODUCES A LONG TERM NECK PAIN EFFECT OF WHICH HE IS UNAWARE OF ITS SOURCE . IF YOU PUT A STRING AROUND THE BACK REST AND SLIDE IT DOWN FROM TOP TO BOTTOM AND YOU CAN CLEARLY MEASURE THE DIFFERENCE IN DEPTH DISTANCE BETWEEN THE CORD ON BOTH VERTICAL ENDS OF THE BACKREST AS YOU SLIDE IT DOWN. I DID THE TEST RECENTLY IN FRONT OF A VW TECHNICIAN AND HE AGREED WITH ME THAT THE BACKREST WAS TILTED INWARDS. I FIRST REPORTED THIS ISSUE TO VOLKSWAGEN OF AMERICA WHEN THE CAR WAS STILL UNDER FULL WARRANTY IN SEPTEMBER 2016 WHEN I JUST BOUGHT IT WITH 24,000 MILES. AT THAT TIME THEY SAID THEY DEPENDED ON THE DEALERS MECHANICS OPINION. BUT THE TECHS ONCE CONFRONTED PREFERED NOT TO ANALYZE EVIDENCE THAT WAS UNFAMILIAR AND POTENTIALLY COMPROMISING. I WENT BACK TO VOLKSWAGEN OF AMERICA RECENTLY WITH A FULL CONFIRMATION OF THE PROBLEM. I TOLD THEM THAT AFTER A HUNDRED THOUSAND MILES OF USING BACK REST CUSHIONS AND A STIFF NECK PAIN TO SHOW I WAS ABSOLUTELY SURE THAT THERE WAS CLEAR REASON TO RECALL AND REPLACE AT LEAST THE DRIVER'S SEAT . FURTHERMORE DURING THE PANDEMIA I STOPPED DRIVING THE CAR FOR ABOUT 4 MONTHS AND THE NECK PAIN FADED MOSTLY AWAY . AT THIS MOMENT A SUPERVISOR FROM VOLKSWAGEN OF AMERICA CALLED ME BACK AND SAID RUDELY THEY WERE NOT GOING TO DO ANYTHING BECAUSE THE CAR WAS NOW OUT OF WARRANTY AND THEY WOULD ONLY REPLACE THE SEAT IF THEY WERE MANDATED BY A RECALL. SO HERE I AM...PURSUING A SOLUTION TO A HIDDEN-HARD TO DIAGNOSE PROBLEM THAT I BELIEVE NOT ONLY AFFECTS MY CAR GENERATION BUT OTHER MODELS OF VOLKSWAGEN MANUFACTURING.