2010 Volkswagen Jetta Latches & Locks Problems

2010 VOLKSWAGEN JETTA WOLFSBURG. INQUIRY ON BEHALF OF CONSTITUENT IN REGARDS TO VOLKSWAGEN. *AS THE CONSUMER STATED THE DOORS OCCASIONALLY WOULD NOT LOCK OR UNLOCK FROM THE INSIDE AND OUTSIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE ALARM SOUNDED IN THE MIDDLE OF THE NIGHT. THE CONTACT NOTICED THAT THE KEY FOB AND MANUAL KEYS WERE ONLY LOCKING THE FRONT DRIVER SIDE DOOR AND NOT THE OTHER DOORS. THE VEHICLE WAS TAKEN TO THE BOMMARITO VOLKSWAGEN DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND NOTHING COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 72,950.

PERSISTENT PROBLEM WITH DRIVER'S SIDE REAR DOOR LOCK - CANNOT ALWAYSLOCK/UNLOCK DOOR WITH FOB. ALSO SOMETIMES ALL DOORS WOULD LOCK WHEN YOU EXITED THE CAR, OTHER TIMES IT WOULD NOT. SOMETIMES THE FOB WOULD UNLOCK ALL DOORS OTHER TIMES ONLY THE DRIVER SIDE DOOR. A CHILD WAS SECURED IN THE BACK IN A CAR SEAT AND THE FOB SOULD NOT UNLOCK THE DOOR SO I COULD GET THE CHILD OUT - HAD TO USE THE DOOR ON THE OTHER SIDE OF THE CAR. DEALER REPLACED THE DOOR LOCKING MECHANISM ON THE REAR DOOR. SAME PROBLEM RE-DEVELOPED ON DRIVER SIDE FRONT DOOR AT 70,000 MILES - AGAIN DEALER REPLACED DOOR LOCK MECHANISM ON THAT DOOR. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR LOCK FAILED TO ENGAGE. THE CONTACT MENTIONED THAT ALL OF THE OTHER DOOR LOCKS BECAME DEFECTIVE OVER TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR LOCKS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 02/20/13*LJ THE CONSUMER STATED THE DOORS WOULD NOT LOCK, WHEN THE VEHICLE WAS IN MOTION AND THEY COULD NOT BE LOCKED MANUALLY. UPDATED 02/21/13

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRYING TO RETRIEVE A CHILD FROM THE REAR SEAT, THE DRIVER AND PASSENGER REAR DOORS FAILED TO UNLOCK. THE CONTACT WAS ABLE TO RETRIEVE THE CHILD BY ENTERING THE VEHICLE FROM THE FRONT AND CLIMBING TO THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI (N/A). THE CONTACT STATED THAT THE DOORS WERE UNABLE TO BE LOCKED FROM INSIDE THE VEHICLE; THEY WERE ABLE TO BE LOCKED FROM THE OUTSIDE. BOTH THE DEALER AND THE MANUFACTURER STATED THAT THE VEHICLE WAS DESIGNED THAT WAY AND IT COULD NOT BE CHANGED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.