2011 Kia Sorento Latches & Locks Problems

The rear driver side door will not open from outside or inside and I have children who ride in the back seat in children's car seats. This is a definitive safety hazard. KIA issued a recall but just extended the warranty to 10 years for that part. It is obviously a known defect that is the fault of KIA. Since my car is now outside that 10 year extended warranty I have to pay $800 dollrs at teh dealership to have it fixed, This is unnacceptable.

The contact owns a 2011 Kia Sorento. The contact stated while attempting to open the passenger’s side door from the outside, the door handle was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.

The contact owns a 2011 Kia Sorento. The contact stated that the exterior front driver side door handle had malfunctioned and the door could not be opened from outside the vehicle. The cause of the failure was not determined. The local dealer and manufacturer were both notified. The contact was informed that the vehicle was previously serviced under a manufacturers TSB for the failure. The failure mileage was 185,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO OPEN OR OPERATE AS NEEDED, WITHOUT WARNING. THE CONTACT CALLED SPRADLEY KIA (2145 HWY 50 WEST, PUEBLO, CO 81008, (719) 543-6710) WHERE AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE HOWEVER, OPENED FROM INSIDE THE VEHICLE. THE CONTACT HAD TO CLIMB OVER THE DRIVER'S SEAT TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

ON FRIDAY EVENING 30 AUGUST WHILE DRIVING AT HIGHWAY SPEED ON I-66 IN NORTHERN VA THE HOOD INEXPLICABLY OPENED UP ON OUR 2011 KIA SORENTO. THE SECONDARY HOOD LATCH HAD APPARENTLY FAILED AND THE HOOD VIOLENTLY SMASHED AGAINST THE WINDSHIELD AND ROOF. BY SOME MIRACLE, THE WINDSHIELD DID NOT SHATTER AND I WAS ABLE TO GET THE VEHICLE TO THE SHOULDER ON A NOTORIOUSLY CONGESTED AND ACCIDENT-PRONE HIGHWAY WITHOUT CAUSING AN ACCIDENT, THUS PREVENTING INJURY OR DEATH TO MYSELF AND OTHERS. WHEN KIA CONSUMER ASSISTANCE (CA) OPENED ON 3 SEPTEMBER (AFTER LABOR DAY) I FILED A CASE (#13336462). I HAD CONFIRMED ONLINE THAT THERE WERE NO OPEN RECALLS ON OUR SORENTO BUT NOTED THERE WAS A RECALL (SC134) ON THE 2006-2014 KIA SEDONA HOOD LATCH BECAUSE OF THE DANGER OF THE HOOD OPENING WHILE DRIVING THAT COULD RESULT IN A CRASH. I DROVE THE SORENTO TO OURISMAN KIA IN CHANTILLY, VA WHERE THE SERVICE DEPARTMENT CONFIRMED THE HOOD LATCH HAD FAILED AND REPORTED THIS TO KIA CA. DESPITE OWNING 3 KIA VEHICLES AND CALLING TO SPEAK WITH 3 DIFFERENT INDIVIDUALS AT KIA CA (LISA, ANNETTE, JEREMY) AS NOBODY WOULD RETURN OUR CALLS TO PROVIDE UPDATES OVER 3 DAYS, NONE OF THESE FACTS ABOUT THE POTENTIAL LETHAL VULNERABILITY MATTERED TO KIA WHO REFUSED TO COVER THE COST OF REPAIRS BECAUSE OUR 2011 SORENTO IS OUTSIDE OF THE 100,000 MILE WARRANTY BY 18,000 MILES. KIA CA DID NOT CARE THAT THE SAME FAULTY PART WAS ALREADY RECALLED ON A DIFFERENT KIA VEHICLE. KIA CA APPEARED UNCONCERNED WITH THE VERY REAL POSSIBILITY THAT THEIR FAULTY PRODUCT CAN CAUSE SERIOUS INJURY AND EVEN DEATH. THANK GOD MY WIFE OR CHILDREN WERE NOT DRIVING THE SORENTO AT THE TIME OF THE HOOD LATCH FAILURE. I IMPLORE THE NHTSA WORK TO HOLD KIA ACCOUNTABLE TO RECTIFY THIS VERY DANGEROUS SITUATION AND EXTEND THE HOOD LATCH RECALL TO THE 2011 KIA SORENTO BEFORE THERE ARE INNOCENT VICTIMS. PLEASE DON'T LET KIA MEAN 'KILLED IN ACCIDENT.'

DRIVING DOWN THE HIGHWAY AND MY HOOD FLEW UP CAUSING HEAVY HOOD DAMAGE AND THE TOP OF THE SUV

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE LATCHES ON BOTH REAR DOORS DID NOT LOCK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CALLED, BUT DID NOT RETURN THE CONTACT'S CALL. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WITHOUT WARNING, THE PLASTIC DOOR LATCH PIECE PREMATURELY FRACTURED ON THE FRONT DRIVER AND PASSENGER SIDE DOORS. THE CONTACT WAS UNABLE TO OPEN THE DOORS FROM THE OUTSIDE. THE CONTACT WAS LOCKED OUT OF THE VEHICLE AND HAD TO MAKE THE NECESSARY ADJUSTMENTS WITH A LOCKSMITH TO UNLOCK THE DOORS DUE TO THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE FRONT DRIVER AND PASSENGER DOORS AND THE REAR PASSENGER DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT PASSENGER SIDE DOOR. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR AND LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER SIDE DOORS FAILED TO OPEN FROM OUTSIDE THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES FOR BOTH DOORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 95,566. ....UPDATED 07/05/16 *BF THE CONSUMER STATED THE PASSENGER AND DRIVER SIDE DOORS WOULD NOT OPEN FROM THE OUTSIDE. UPDATED 07/20/16.*JB

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR LATCH ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,461.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE REAR DRIVER SIDE DOOR FAILED TO OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE DIAGNOSED AND THE MECHANIC STATED THAT THE DOOR LATCH HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCHES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT ALL THE EXTERIOR DOOR HANDLES FAILED TO OPEN THE VEHICLE FROM THE OUTSIDE. VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND STATED THAT THERE WERE NO RECALLS AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THE DRIVER FRONT AND PASSENGER FRONT SIDE DOORS FAILED TO OPEN. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE LATCH ASSEMBLY KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LOCK FAILED AND THE DRIVER'S SIDE DOOR COULD NOT BE UNLOCKED FROM THE EXTERIOR, ONLY FROM THE INTERIOR OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 63,000.