Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
2004 Kia Sorento — Known Issues & Recalls
Complaints from Jan 2011 to Dec 2015
The most reported issue is engine and engine cooling problems (33 complaints). 11 complaints involved crashes. 12 involved fires.
Owner-Reported Issues (20 of 220)
Suspension →3 issues
During a New York State inspection, a serious rust and corrosion problem was discovered in your rear suspension. The rear cross member has rotted completely, causing the upper trailing arm to separate from it. This structural failure makes the vehicle unsafe to drive and unable to pass inspection.
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While accelerating from a traffic light, you heard a loud bang and discovered that the rear suspension brackets and connecting bars were severely rusted through and hanging loose underneath your vehicle. The Kia dealer attributed this to road salt exposure rather than a design defect, but you noticed other undercarriage components weren't similarly damaged. This rusted suspension damage makes the car unsafe to drive at only 83,000 miles. Fixing this will likely require replacement of the rusted rear suspension brackets and support bars.
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The rear control arm brackets on both the left and right sides of your vehicle have rusted and broken off. This is a suspension component that helps support your rear wheels, and losing it on both sides is a significant safety concern. Your vehicle needs professional suspension repair to replace these brackets and restore proper handling and safety.
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Unknown Or Other →2 issues
Your Sorento caught fire and burned completely while parked and running in your driveway. The fire spread rapidly, requiring the fire department to extinguish it, resulting in a total loss of the vehicle. You believe this was caused by a mechanical malfunction rather than external factors. The underlying cause will likely require a detailed inspection of the engine, fuel system, and electrical components by investigators.
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Your vehicle caught fire while parked, with the fire starting in the engine compartment near the fuse box. The fire caused total damage to the vehicle. This is a serious electrical fire hazard that requires immediate investigation of the electrical system and fuse box.
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Engine →2 issues
Your Kia has a known issue where the pulley bolt keeps breaking, and there was a recall and lawsuit about this problem. You never received a recall notice, but your pulley bolt has broken multiple times and Kia has refused to repair it under warranty. This will likely require replacing the pulley bolt and possibly inspecting the pulley system for related damage.
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Your engine's pulley bolt keeps breaking repeatedly even after you've replaced it three times. This is causing the pulley to fail and will eventually leave you stranded if it breaks completely. The underlying cause needs to be identified and fixed, possibly involving the pulley itself, serpentine belt alignment, or engine mount damage.
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Structure →1 issue
Your 2004 Kia Sorento's frame has rusted severely on both sides, with the right side about 80% corroded and containing foot-long holes, despite the vehicle being stored in a clean, dry garage for most of its life. The rust is so extensive that an alignment shop refused to work on it due to safety concerns, and the frame cannot be safely welded for repair. The rust may be caused by a design flaw where water pools directly under the vehicle instead of draining to the sides. A professional frame inspection and rust assessment is needed to determine if the vehicle is safe to drive, and extensive frame repair or replacement may be required.
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Structure,service Brakes →1 issue
While driving on the highway, your brakes failed completely. Your mechanic found that the brake lines near the rear suspension had rusted through, and the rear support brackets had also rusted through, making the vehicle unsafe to drive. The brake lines have been replaced, and the rusted support brackets will need to be replaced as well.
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Steering,electrical System,engine →1 issue
Your Sorento experienced a small engine fire that required immediate evacuation, followed by multiple electrical and steering failures. You noticed a squeaky belt, then dashboard warning lights (battery and brake indicators) came on and off intermittently, and your power steering completely failed while driving—creating a dangerous situation. Your mechanic determined that a crankshaft bolt snapped deep inside the engine, requiring either crankshaft or full engine replacement at significant cost.
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Electrical System,structure,engine →1 issue
Your vehicle caught fire while driving at highway speed, about 200 miles into a trip. Smoke appeared under the hood, then flames erupted around the hood area, causing the paint to bubble from the heat. The fire started in the engine bay near where the engine meets the dashboard on the driver's side and spread forward and underneath. You'll need a complete electrical and engine inspection to identify what caused the fire.
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Vehicle Speed Control,unknown Or Other →1 issue
While driving, you heard a clunking noise and felt your truck shift. When you pulled over to investigate, you discovered your rear lower arm had fallen off the subframe due to corrosion from heavy salt exposure in Wisconsin. You had to have the vehicle towed home. The repair will likely involve replacing the corroded rear lower control arm and inspecting the subframe for further rust damage.
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Air Bags,seat Belts →1 issue
Your driver's side airbag indicator light stays on continuously, even though your car hasn't been included in the Takata airbag recalls. This suggests your airbag system may not be functioning properly and could fail to deploy in a crash. You should have a dealer diagnose the airbag system immediately to determine if it's safe to drive. The fix will likely involve having the airbag control module or wiring checked and repaired or replaced by a certified technician.
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Steering →1 issue
While driving at 65 mph on the highway with your child in the car, your steering suddenly jerked to the left, nearly causing a collision. Later, your power steering failed completely, making it impossible to steer properly. This loss of control led to your car being hit from behind and pushed into another vehicle, causing damage to both ends of your car.
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Suspension,structure →1 issue
Your Sorento has extensive rust damage to the rear structural supports (cross-members) that hold critical components like the rear axle, fuel tank, and brake lines in place. The rust is so severe in some areas that it's perforating through the metal, and the brake backing plates are crumbling. This creates an immediate safety risk because these structural supports could fail while driving. Repair will require replacing the rusted cross-members and brake components, which involves removing the rear axle and fuel tank.
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Power Train →1 issue
The bolt holding your crankshaft pulley snapped, causing the pulley to fall off and your engine's critical belts to fail. This would prevent your engine from running properly and leave you stranded. The repair will involve replacing the crankshaft pulley bolt and inspecting the belts and pulleys for damage.
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Air Bags →1 issue
Your airbag warning light is staying on continuously on your dashboard. This is related to a Takata airbag recall affecting your vehicle. You're asking if the airbag system can be replaced at no charge to resolve the warning light.
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Vehicle Speed Control →1 issue
Your car drives normally, but then suddenly accelerates on its own even though your foot position on the gas pedal hasn't changed. This unpredictable acceleration could make the vehicle difficult to control. The issue may involve the throttle control system, fuel injectors, or engine computer needing inspection or replacement.
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Vehicle Speed Control,engine →1 issue
Your engine's RPM would randomly jump between 1,000 and 2,000 without you touching the accelerator, happening both while driving and sitting at red lights. The cruise control system was activating on its own without any indicator light showing it was on. Replacing the IAC valve didn't fix it, but disconnecting the cruise control cable at the throttle body stopped the problem completely.
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Exterior Lighting →1 issue
Your interior lights don't stay on consistently—you have to fidget with them to get them to work, and they keep turning off, which is dangerous when driving at night. Additionally, your low beam headlights don't work at all, forcing you to drive with high beams on. The fix will likely involve checking the light switches, wiring connections, and replacing any faulty bulbs or switches.
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