2023 Jeep Grand Cherokee Fuel System Problems

Monday, November 3rd, 2025 In electric mode - I drove the vehicle forward out of a parking spot. The vehicle made three very large lurches over a 200 foot length of parking lot, enough to bang drivers and passengers heads hard against the head rests each with a loud clunk. Within seconds after the third lurch, the car went into gas/oil refresh mode (which transitions the vehicle from electric mode to gas mode). At that point the accelerator became unresponsive with RPMs hovering just over 1000. After multiple successive press, hold and releases of the accelerator, I took my foot off thinking I had lost all power and was preparing to shut the vehicle off. Before I could, the car began accelerating quickly forward without my foot on the accelerator. This lasted for 1 - 2 seconds before the car stopped accelerating and I was able to use the brakes to stop it. Had this not been late evening (9:45p EST) - the parking lot would have been full of pedestrians and other vehicles which would have caused a collision with other vehicles, or worse caused me to strike a pedestrian. I had no control over the vehicle. I put the vehicle in park and shut it down. After a minute, I restarted the vehicle and brought it home. The check engine light has been lit since. At this time (Monday, November 10th), the vehicle is still at the dealership (brought in Wednesday, November 5th) being investigated for this as well as the transmission (?) issue that was causing the lurching described.

1) Vehicle lost power in traffic with no warning other then a dashboard red wrench 2) Rear collision warning does not work intermittently 3) Forward collision warning not operable 4) Rain sensing wipers do not work intermittently

After 95B recall in Late March vehicle had service hybrid electric vehicle system with red wrench. Scheduled appt and it stopped so I canceled. It showed up multiple times again so I scheduled another which was scheduled for Sept 22nd which was the soonest appt available. Statement from my husband : On September 5, 2025 I made three cross town trips while returning home on the conclusion of the third trip I merged onto interstate 94 from Sheyenne Street in West Fargo ND while merging onto the interstate from the on-ramp I was traveling at approximately 60 mph and as soon as I was on the interstate the service warning came on and there was no acceleration as a semi was approaching from behind, the service message was on for a second and went away and the notification was to step on the brake and push the start button. I was able to merge onto the shoulder, avoiding being struck by the semi, and was able to restart the vehicle once it came to a complete stop. On Saturday September 6, 2025 I contacted the dealership and explained how my husband almost got into a severe accident and the vehicle lost all propulsion and said they needed to get it in right away and they had no sense of urgency and said the soonest available was September 11, 2025. It has since been inspected and currently at the dealership Jeep has seized custody of the Jeep •I’m now paying for something you don’t have access to. •The rental they have been given is a downgrade, which is not a “comparable replacement” standard most manufacturers commit to during a stop-drive. Furthermore Jeep endangered my husband, grounded your vehicle, and is now offering you less mobility than you contracted for. That’s a breach of trust, contract, and safety obligations all in one. They continue to send me to voicemails that are full. I went in today and asked for them to provide resolution as the lease is up in 8 months and they were again supposed to update me and have not.

The “Service Hybrid Electric Vehicle System” has been coming on intermittently for several months. The vehicle was taken to the dealer and they replaced a wiring harness. That did not fix the issue. The light continues to come on and Jeep technicians have no idea how to fix the issue. Today the light came on and the vehicle stalled and lost propulsion for about 3 seconds and then lurched hard forward as the power returned to the engine. This issue is widespread across social media yet Jeep has done nothing to remedy it. This is a major safety issue, especially with the unexpected lurching forward of the vehicle.

While we (Husband, Wife, [XXX] old & [XXX] old daughter) were doing a cross country road trip from Olympia, WA to Raleigh, NC, we experienced a serious safety issue while driving in the State of Iowa on [XXX] The incident happened around 5 PM local time on [XXX] just before [XXX] in the outskirts of Davenport, IA. The GPS location of the incident is (XXX) While I was driving in this freeway on the left most lane doing around 70 mph, suddenly I lost power to the engines. Within seconds, I managed to my pull over my vehicle to the shoulder. After few trials of restarting my vehicle, I couldn't get it to start. So, I ended up calling the Jeep Roadside Assistance. Due to the concern of the safety of my family on the freeway, I called 911 seeking assistance for protecting my family inside the car from the fast moving vehicles. Within 15-20 mins of my call, the Roadside assistance personnel as well as the Iowa State Highway Helper arrived at the scene to assist us. The Tow truck person and the Highway helper both tried some steps to get my vehicle to start, but they couldn't. So, the tow person offered to tow my Jeep to the nearby Jeep Dealership (Kimberly Car City) at Davenport, IA (whom I called around 5:10 PM to alert them of my situation). The Tow person towed the vehicle and also rode me and my [XXX] to the Jeep dealership, whilst the Highway Helper rode my wife and [XXX] to the same dealership. We reached the dealership around 5:45 PM and they were closing at 6 PM. So, the dealership had a technician look at my vehicle the next day (XXX) and he found that my fuel sensors malfunctioned and wasn't displaying the correct fuel reading. Whilst the fuel gauge indicated that I was still having about 100 miles of fuel left to go, I was actually completely run out of fuel. Had I not acted within seconds, my vehicle would have come to a complete stop in the middle of the freeway posing severe danger to our lives. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Gas gauge, miles to empty, and low fuel indicator are not correct. I ran out of gas (without knowing it) twice. There was no gad light that came on. Fuel gauge said almost 1/4 tank full and 68 miles to empty. The first time this happened I had it towed to dealership thinking the AEB system stopped the car. Dealership found no issues. It happened a second time and my husband thought about the gas gauges being inaccurate and put gas in. He was right, started right up after putting gas in. After I filled it, I drove 300 miles before the Full line on the gauge started to move down. The whole system is not right when showing fuel levels. You would think the gas light would at least come on if you were out of gas