1999 Jeep Grand Cherokee Child Seat Problems

TL* THE CONTACT OWNS A CONTACT OWNS A 1999 JEEP GRAND CHEROKEE. THE CONTACT OWNS A BABY TREND CHILD RESTRAINT SEAT, MODEL NUMBER TS25751 (NA), MANUFACTURED NOVEMBER 21, 2012. THE CONTACT STATED THAT THE PLASTIC LOCKING CLIP WOULD NOT LATCH SECURELY INTO THE BASE AND CAUSED THE CHILD SEAT TO SHIFT OUT OF POSITION WHEN DRIVING AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOTIFIED AND THEY MAILED A REPLACEMENT PART; HOWEVER, THE FAILURE RECURRED TWO WEEKS AFTER THE REPLACEMENT PART WAS INSTALLED. THE CONTACT PLANNED TO HAVE THE PART OR CHILD SEAT REPLACED. (RELATED VEHICLE INFORMATION: MODEL YEAR=1999, MAKE=GRAND CHEROKEE, MODEL=JEEP)

MY PROBLEM IS ACTUALLY WITH MY CAR SEAT - EVENFLO HAS NOT RESPONDED TO 3 E-MAILS ASKING FOR ASSISTANCE: MY 6 MONTH OLD SON PUSHES THE (3 POINT) HARNESS ON HIS CAR SEAT DOWN, ENABLING HIM TO LEAN FORWARD AND TOUCH THE SEAT OF THE CAR. I TRIED, UNSUCCESSFULLY, TO GET HELP FROM EVENFLO, BUT TO NO AVAIL. I AM WILLING TO PURCHASE THEIR 5 POINT, WHICH I FEEL IS SAFER, BUT THEY DO NOT RETURN MY CALLS/E-MAIL. I FEEL THAT THEY SHOULD AT THE VERY LEAST, PROVIDE ME WITH THE NEW HARNESS, IF NOT A REFUND ALL TOGETHER. THIS UNIT WAS ALREADY RECALLED ONCE, AND I DID NOT RECEIVE NOTIFICATION - I FOUND OUT FROM A STRANGER IN A TOU STORE. NEEDLESS TO SAY, I AM NOT PLEASED WITH THIS COMPANY, AND I'M ASKING FOR YOUR HELP TO MAKE SURE MY INFANT SON IS SAFE IN MY CAR. THANK YOU.

ONLY TETHER ANCHOR KIT AVAILABLE INSTALLS INTO THE ROOF - NOT THE FLOOR BEHIND THE SEAT AS REQUIRED. ALSO - THERE IS NO CENTER SEAT TETHER ANCHOR AVAILABLE, IN THE ROOF OR THE FLOOR.