2014 Jeep Cherokee Body & Structure Problems
40 owner-reported body & structure complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Body & Structure Recalls (1)
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
Fix: Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Owner Complaints (40)
My parking gage engaged several times while parked I saw that it said the parking breaking was engaged but I had not put it on. Next it engaged when stopped for a traffic light. I was able to restart it several times. Noticed that this was most likely to happen after a rainfall. Last time it happened my son was able to trick it into disengaging and get it home. Next day it had to be flatbed towed to my mechanic. He changed the parking break switch and that burned out again. After careful investigation he found over two gallons of water under the spare tire where the parking break module is housed. It had to be replaced as well as both calipers. The module also had to be reprogrammed. It was at there 22 days. The mechanic bill was nearly $1,800. Now I need extensive body work to perhaps stop the water coming in thru the seams underneath the power-lift door which had opened. In checking previous complaints it seems that This should have been a recall long ago as it has happened to other similar jeeps.
Flooding water is getting into car, trunk where the spare tire is kept. That whole portion is wet with water and it is affecting the electrical because it is getting wet.
The contact owns a 2014 Jeep Cherokee. The contact stated that while entering the vehicle after a rainy day, the contact became aware that the vehicle was filled with water in the front and rear passenger's side seats. The contact mentioned that the water entered through the sunroof while it was raining. The contact was removing the water from the vehicle with a bucket and stated that mildew and mold were growing inside the vehicle due to the failure. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
My vehicle has never been in an accident. I have pictures showing a wide gap on the side of the back window on the hatchback. Lots of water gets into the back of the jeep. The water burned out some wiring that has caused issues with my jeep. It’s a 1200 dollar job, dealer states the water is getting in due to the design of the vehicle.
I was unloading my trunk from my sons birthday party and when I pressed the button in the rear hatch to automatically close the trunk. The trunk would not close. Usually I can tap it and it will reinitiate the closing mechanism or stop to prevent something from being closed inside. There is some sort of malfunction in the closing mechanism of my jeep.
The body seam is leaking causing floor board in front and rear to have puddles of water in the floor, and mold. I'm on oxygen. This is not safe at all. Also the rear Mopar had to be replaced cause of park brake failure. This needs to be recalled asap. It's happening on a lot of your jeep cheerokees. Thank you
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, a leak was seen coming from the tailgate. The contact made a local dealer aware of the failure; however, she was informed the dealer was unable to service the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the power liftgate control module and headliner needed to be replaced. The vehicle was not repaired. The contact was made aware of NHTSA Campaign Number: 15V393000 (Structure). The manufacturer was made aware of the failure and informed the contact that the vehicle was previously repaired under the recall and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 88,000.
Lift gate will not latch(close)
This 7 year old car has an electronic parking break which automatically turns itself on and cannot be disengaged without towing the car to the dealer. This is because this 7 year old car has a common internal leak that soaks the left wall in the trunk and the spare tire component. The left wall of the trunk is where the ECU (computer) that controls the parking break lives and it is water damaged. I'm not sure if this is the best place to report this. If there is a better place please let me know? Is it legal to sell a car that becomes non functional and moldy from hidden water damage after only 7 years, then charge to fix it? This problem is common and I think it needs to be a recall. We live on an island and this will cost over $1500 to fix? There is no way to manually disengage the parking break. Is it safe to have a water damaged computer automatically engaging your parking break? Do these electronic parking breaks count as having an emergency break for the purposes of stopping a car on an icy hill when the breaks fail or to take a road test for the safety of the instructor? Is it legal in Massachusetts that to replace this ECU requires a diagnostic scan tool to align the PROXI configuration data which most small local mechanics do not have?
Rear right door handle just falls off when trying to operate the door, preventing entry into the door. Many complaints online about this defect.
SUNROOF SEALS MELTS AND COMPLETELY RIPS OFF. I HAVE HAD IT REPLACED SEVERAL TIMES WHILE UNDER WARRANTY. OF COURSE NOW IT IS NOT UNDER WARRANTY AND CONTINUES TO DO IT.
WATER IS FILLING THE INSIDE FLOOR ON VEHICLE ON DRIVERS SIDE. CAUSING MOLD BUILD UP. PROBABLY SAME AS THE R67 RECALL ON SAME YEAR OF JEEP. THEY ARE THIS VIN DOESN'T FALL UNDER SAME RECALL BUT HAVING THE SAME ISSUE. BODY COWL LEAKING INTO CABIN. HAPPENS AT ALL TIMES AS LONG AS THERE IS MOISTURE OUTSIDE.
WATER INTRUSIONS INTO MY CAR DOOR ON DRIVER-SEAT DURING THE RAINY DAYS. I HAD TO RELEASE THE POOLING WATER INSIDE THE DRIVER-SEAT DOOR BY REMOVING PANEL CLIPS AT THE BOTTOM OF CAR DOOR.
IN AUGUST WHILE FLAT TOWING OUR JEEP BEHIND OUR MOTORHOME WE EXPERIENCED SOME VIOLENT SHAKING AFTER MAKING A LEFT TURN. WE DID NOT THINK TOO MUCH ABOUT IT AT THAT TIME, THINKING MAYBE WE HAD HIT AN UNEVEN SPOT IN THE ROAD. A FEW DAYS LATER THE SHAKING OCCURRED AGAIN--THIS TIME TAKING A RIGHT TURN. AGAIN, WE THOUGHT IT WAS AN ISOLATED INCIDENT. WE CONTINUED ON OUR TRIP AND SEVERAL DAYS LATER IT HAPPENED AGAIN ON A STRAIGHT, BUT BUMPY ROAD. ALL THREE TIMES WE HAD TO BRING OUR MOTORHOME TO A COMPLETE STOP. I BEGAN TO RESEARCH TO SEE IF OTHER RV'ERS HAD EVER EXPERIENCED THIS PROBLEM AND I CAME ACROSS NUMEROUS FORUMS CITING THE SAME PROBLEM, BUT AT THAT TIME THERE WAS NO SPECIFIC CAUSE. HOWEVER, MOST OF THE EVENTS OCCURRED WHILE TOWING JEEP CHEROKEES. AND, IT SEEMED THAT WHILE BEING VERY AGGRAVATING, THESE EVENTS HAPPENED DURING VERY SLOW DRIVING AND WERE PROBABLY NOT DANGEROUS TO US OR OTHER DRIVERS. FOR THE REST OF OUR TRIP, WE MANEUVERED CORNERS AND BUMPY ROADS CAREFULLY AND SLOWLY. WE FELT WE COULD MANAGE THIS PROBLEM SAFELY THINKING IT ONLY HAPPENED AT SLOW SPEEDS. HOW WRONG WE WERE! WE JUST RETURNED FROM AN 8 DAY ROAD TRIP THAT TURNED INTO A NIGHTMARE. WE HAD A COUPLE OF INCIDENTS OF WOBBLING WHILE DRIVING SLOWLY, BUT THEN WHILE DRIVING AT AROUND 55, AN 18 WHEELER PASSED US ON A NARROW ROAD (WE WERE GOING OPPOSITE DIRECTIONS) AND THE JEEP BEGAN SHAKING VIOLENTLY CAUSING THE MOTORHOME TO ALSO SHAKE. WE THOUGHT IT WAS CAUSED BY THE WIND FORCE. WE BRAKED AND CAME TO A COMPLETE STOP, GOT OUT TO CHECK THE VEHICLES AND DISCOVERED THE TOW BAR HAD BENT BY THE FORCE OF THE SHAKING. THERE WAS NO DAMAGE SO WE STARTED BACK ON THE HIGHWAY. LATER, DRIVING AROUND 65 MPH THE JEEP STARTED SHAKING, VERY UNEXPECTEDLY. AFTER STOPPING, WE DISCOVERED THE FRONT OF THE JEEP SEVERELY DAMAGED AND ALMOST TORN OFF FROM THE TOWBAR. .
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE POWER LIFTGATE WOULD NOT OPEN WHEN PROMPTED WITH A KEY FOB. UPON OPENING THE LIFTGATE MANUALLY WITH A KEY, THE CONTACT NOTICED SMOKE EXITING FROM THE CABIN OF THE VEHICLE AND FLAMES UNDER THE CONTROL MODULE NEAR THE SPARE TIRE. IN ADDITION, THE CONTACT NOTICED THAT THERE WAS APPROXIMATELY A HALF OF GALLON OF WATER IN THE BOTTOM OF THE TRUNK OF THE VEHICLE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. PAULDING CHRYSLER DODGE JEEP RAM OF DALLAS, GEORGIA (1246 OLD GRIFFIN RD, 30157 (770)443-2277) WAS MADE AWARE OF THE FAILURE AND SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DETERMINED THAT THE VEHICLE WAS ALREADY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) AND THAT IT WAS NO LONGER THE MANUFACTURER'S RESPONSIBILITY. THE FAILURE MILEAGE WAS 40,000.
WATER IS COMING IN THROUGH THE FLOORBOARDS WHEN IT RAINS WHILE I AM DRIVING OR TAKE IT THROUGH THE CAR WASH SOAKING THE CARPETING AND FLOOR MATTS BECAUSE THEIR ARE BODY SEAMS THAT ARE PULLING APART AN SEPARATING. THE CAR IS A 2014 WITH 20, 430 MILES ON IT AND HAS A CLEAN CARFAX. JEEP DEALER SAYS THEY CAN'T HELP. I NEED A BODY SHOP. SOUNDS LIKE A FACTORY DEFECT. I HAVE HAD THE CAR 6 WEEKS AND I HAVE MADE 1 PAYMENT ON IT. NOT HAPPY AND NO ONE IS IN A HURRY TO HELP!!
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH WITH A MOTOR HOME ATTACHED, THE VEHICLE BEGAN TO VIOLENTLY SHAKE (DEATH WOBBLE) WITHOUT WARNING THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT AN ADD ON TOW PACKAGE WAS NEEDED TO TOW. IN ADDITION, THE CONTACT MENTIONED THAT HE PURCHASED THE VEHICLE UNDER THE PREMISE OF IT BEING GROUND TOWABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. UPDATED 04/28/17 *LJ UPDATED 10/11/2017*JS
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE). THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND WOULD TAKE TWO DAYS TO BE DELIVERED FROM BOSTON. THE DEALER FAILED TO PROVIDE THE PART. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE TOWING THE VEHICLE WITH A MOTOR HOME AND DRIVING 50 MPH, THE VEHICLE BEGAN TO VIBRATE (DEATH WOBBLE). THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE EQUIPPED WITH A FLAT TOW WIRING KIT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S FRAME FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE FRAME FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRAME WAS REPAIRED; HOWEVER, THE VEHICLE ABNORMALLY WOBBLED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
SOMETIMES THE LIFT GATE COMES DOWN ON YOUR HEAD. THIS HAPPENS RANDOMLY AND IS NOT CAUSED BY PUSHING THE LIFT GATE BUTTON. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V3930000 (STRUCTURE:BODY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/13/16*LJ *CN
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE ) WAS RECEIVED IN SEPTEMBER OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE); 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 1/19/16 LN *CN
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V509000 (VISIBILITY) AND 15V393000 (STRUCTURE). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS EXPERIENCING A FAILURE WITH THE REAR LIFTGATE BUTTON FAILING TO OPEN. THE CONTACT HAD TO MANUALLY OPEN THE REAR LIFTGATE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 15V509000 (VISIBILITY); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16 *CN
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS DRIVING DOWN THE HIGHWAY. WHEN I HEARD A LOUD GUNSHOT NOISE AND GLASS EVERYWHERE. I LOOKED UP AND NOTICED IT WAS MY SUNROOF. THERE WAS NO CARS IN FRONT OF ME. BECAUSE THE FIRST THING I THOUGHT MAYBE A ROCK HIT IT. BUT AS I GOT OUT AND LOOKED AND CHECK OUT THE INCIDENT SUNROOF WAS PUSHED UP. MEANING IF THE ROCK CAT HIT IT IT WOULD BE PUSHED IN TOWARDS THE VEHICLE. SINCE IT WAS PUSHED UP BELIEVE ME TO THINK THE ENGINE MAY HAVE MISFIRED OR SOME KIND PRESSURE WAS IN THE VEHICLE THAT NEEDED TO BE RELEASED. MY TRUCK IS NOW IN JEEP BEING INVESTIGATED BUY JEEP TO SEE IF IT'S SOMETHING THAT THEY ARE RESPONSIBLE FOR WHICH THEY ARE. BUT I KNOW THEY ARE GOING TO TRY AND PUT IT ON MY INSURANCE AND THEN WE ARE GOING TO HAVE BIG PROBLEMS.
THE JEEP CHEROKEE HAS A PLASTIC SKID PLATE UNDERNEATH. THE FIRST INCIDENT HAPPENED WHEN I HIT A PUDDLE OF WATER, PULLING THE FRONT EDGE OF THE SKID PLATE LOOSE. AT THAT POINT, ANYTIME MY SPEED REACHED 45MPH IT WOULD VIBRATE, MAKING A VERY LOUD NOISE. I CALLED THE DEALERSHIP AND TOOK IT IN THE NEXT MORNING. THE TECH SAID HE SEES THIS ALL THE TIME, THE PLATE IS HELD ON WITH PLASTIC BOLTS. THEY REPAIRED IN 30 MIN, NO PAPERWORK. THE SAME THING HAPPENED AGAIN IN FEB2015. I TOOK THE VEHICLE IN TO THE DEALERSHIP FOR AN OIL CHANGE AND ASKED THAT THEY RE-SECURE THE SKID PLATE. I WAS ADVISE IT WAS DONE. IT HAPPENED AGAIN IN MAR2015, AND I RETURNED TO THE SAME DEALERSHIP FOR THIS PROBLEM, ALONG WITH SEVERAL RECALLS. I WAS TOLD THEY WOULD PUT METAL SCREWS IN TO REPAIR IT. THE 4TH TIME IT HAPPEND WAS JUNE2015, MILEAGE APPX 7500. THIS TIME WAS MUCH WORSE THAN PRIOR, AS WHEN THE SKID PLATE CAME LOOSE, THE PLASTIC WAS FLIPPED UNDER SO IT WAS DRAGGING THE GROUND AT ALL TIMES (NOT JUST VIBRATING AT INCREASE SPEED).
WHILE PULLING ONTO A STATE HIGHWAY, MY REAR LIFTGATE OPENED ON ITS OWN, EVEN THOUGH IT WAS SHUT AND LATCHED WHEN I INITIALLY TOOK OFF. THERE WERE NO WARNING BEEPS OR LIGHTS BEFORE OR DURING THIS EVENT. MY 35 POUND DOG WAS THROWN OUT ONTO THE HIGHWAY. *TR