2014 Jeep Cherokee Airbags Problems

Your airbag deployed during a car crash. This is a safety-critical system that needs to be inspected and likely replaced after deployment to ensure your vehicle will be properly protected in future accidents.

Started the vehicle and before we could put it in gear, the airbags in the back seat deployed. I contacted Jeep Customer Service and was given case # 93132151 and they had it towed to the nearest dealership for diagnosis. Then Jeep refused to pay the diagnostic fee and the dealership won’t do the diagnosis. Our fear is that the vehicle is unsafe to drive as the front airbags could now go off.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Air Bags). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2014 Jeep Cherokee. The contact stated while driving 10 MPH, the front passenger’s side air bags deployed without warning, causing major damages to the front passenger’s side door. There was no injury sustained. The contact pulled over and became aware that the front passenger’s side air bags and side door air bags had deployed. The contact was able to drive the vehicle to a collision center where the vehicle was deemed a total loss by the insurance company. The manufacturer was not contacted. The failure mileage was 61,000. The VIN was not available.

i got into a car crash that completely crushed my vehicle and the airbags didn’t deploy at all. serious injuries were sustained

MY SON WAS DRIVING AND REAR ENDED SOMEONE. HIS AIRBAGS DID NOT DEPLOY YET THE VEHICLE SHOWED AN ALERT ON THE DASH STATING THE AIRBAGS HAD DEPLOYED. THIS HAPPENED DRIVING STRAIGHT ON A CITY STREET.

AIR BAG WARNING LIGHT TURNED ON HAVEN'T BEEN ABLE TO FIX YET. PASSENGERS SEAT BEARING ON TRACK BROKEN. FRONT END NOISE WHEN TURNING HAS BEEN IN DEALER MULTIPLE TIMES AND HAVEN'T BEEN ABLE TO FIX SOUNDS LIKE RUBBING ON SOMETHING CRINKLING SOUND.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAGS WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO TRANSITOWNE JEEP CHRYSLER DODGE RAM (7408 TRANSIT RD, WILLIAMSVILLE, NY 14221) WHERE THE MECHANIC REPAIRED THE ELECTRICAL SIDE PILAR MOLDING, AND SIDE CURTAIN AIR BAGS HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

DRIVING IN THE FREEWAY AND HAVE AN ACCIDENT DUE TO THE MALFUNCTIONING FRONT COLLISION WARNING AND THE NOT WORKING SENSORS

I WAS IN AN ACCIDENT SEVERE ENOUGH TO TOTAL THE VEHICLE BUT NONE OF THE MANY AIR BAGS DEPLOYED. I REAR ENDED A VEHICLE ON THE FREEWAY. I WAS JUST CONCERNED SINCE I AM UNAWARE WHAT SPEED I WAS GOING AT THE POINT OF IMPACT. THE FRONT OF MY VEHICLE WAS PUSHED BACK TOWARD THE WINDSHEILD PRETTY FAR. UNFORTUNATELY, I DON'T HAVE ANY PICTURES. I JUST WANTED TO EXPRESS MY CONCERNS. WE DID TEST THE CAR AND THERE APARENTLY NO FAILURE OF THE AIR BAG SYSTEM, SO MAYBE NO PROBLEM.

TL THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS TRAVELING ON ROUTE 18 A 55 MPH ROAD YESTERDAY AND HIT SOME ICE OR CENTER RUMBLE STRIPS IN THE ROAD. MY CAR WENT INTO A LARGE DITCH. THE FRONT END OF MY CAR IS SEVERELY DAMAGED. THE DRIVER SIDE AIRBAG DID NOT DEPLOY. I FIND THIS VERY DISTURBING. DEFINITELY A SAFETY ISSUE!!

MY VEHICLE WAS ENGAGED IN ACTIVE USE OF CRUISE CONTROL, I HAD BRAND NEW TIRES, AND SOMETHING HAPPENED TO THE VEHICLE TO WHERE IT CAUSED AN UNSAFE PUSH OF ACCELERATION AND THE CAR LOST TRACTION ON THE ROAD. THE VEHICLE ENDED UP ROLLING 125 FEET OFF A SMALL DROP INTO A RIVER. NONE OF THE AIRBAGS DEPLOYED DESPITE HAVING 13 POINTS OF IMPACT. I HAD TO EXTRICATE MYSELF FROM THE SUBMERGING VEHICLE. I THE ROADS WERE PAVED WITH GRAVEL ON EITHER SIDE. I WAS TRAVELING AT 55MPH, AND FOLLOWING THE CURVE OF THE ROAD. *DT*JB

MY DAUGHTER WAS STOPPED AT A TRAFFIC LIGHT AND A CAR HIT THE TRUCK BEHIND HER AND PUSHED IT INTO HER AND PUSHED HER INTO THE CAR IN FRONT OF HER. SHE SEEN THE CAR COMING AND NOT STOPPING SO SHE HIT THE BRAKES HARD, SO SHE DIDN'T HIT THE CAR IN FRONT OF HER HARD. THE AIR BAGS DIDN'T DEPLOY AND SHE HIT HER HEAD AND SUSTAINED A VERY BAD CONCUSSION AND LOST THE HEARING IN HER LEFT EAR. SHE HIT HER HEAD SO HARD IT HAS A WHITE MATTER SPOT ON HER BRAIN.

AT THE END OF LAST YEAR OUR 2014 JEEP CHEROKEE SPORT WAS INVOLVED IN AN ACCIDENT ON I-95 IN CONNECTICUT. THE REPAIR SHOP DID NOT DO A THOROUGH INSPECTION OF THE VEHICLE. AT THE TIME I TOLD THEM THAT THE PASSENGER AIR BAGS DID NOT DEPLOY AND THAT THERE WAS AN AIR BAG MALFUNCTION LIGHT ON. THEY DID NOT INSPECT THIS SYSTEM UNTIL I WENT TO PICK THE CAR UP AND THE AIRBAG WARNING LIGHT CAME BACK ON. I WAITED 3 DAYS FOR REPAIRS AND THEY DID NOT HAPPEN. SO I DROVE THE CAR BACK TO FLORIDA AND TOOK IT TO A JEEP DEALER HERE FOR THE REPAIRS. THEY HAVE HAD MY CAR SINCE MARCH AND STILL CANNOT GET THE REQUIRED REPAIR PARTS FROM CHRYSLER. I AM WONDERING IF THERE IS ANY WAY I CAN FORCE THEM TO COME UP WITH THE PARTS AND FIX MY VEHICLE. IN THE MEAN TIME I AM PAYING CAR PAYMENTS ON A CAR THAT I CAN'T DRIVE. AND A CAR THAT I HAD TO PURCHASE TO REPLACE THE ONE I CAN'T DRIVE. THE INSURER WILL NOT LET ME HAVE THE VEHICLE BACK DUE TO SAFETY CONCERNS ABOUT THE AIRBAG SYSTEM.

SERVICE AIRBAG SYSTEM POPS UP ALL THE TIME . SOMETIMES IT'S THE SHORT WIRE THAT GETS UNPLUGGED IF YOU MOVE YOUR SEAT OR JUST TURNS ON AND YOU HAVE TO REPLUG THAT CORD BACK . I'M NOT SURE IF THE AIRBAG WILL DEPLOY IF I GET IN AN ACCIDENT

TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING AND CRASHED INTO THE JERSEY WALL. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT AND A TORN LIGAMENT IN THE LEFT KNEE. THE PASSENGER INCURRED HAND INJURIES. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (NORTH TEXAS COLLISION LOCATED IN ARLINGTON, TEXAS). THE VEHICLE WAS NOT DIAGNOSED AND WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,863.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "SERVICE AIR BAG" MESSAGE ILLUMINATED WITHOUT WARNING. THE DEALER REPLACED THE WIRING HARNESS OF THE AIR BAG AND THE COMPUTER CONSOLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO STOP THE VEHICLE, THE ENGINE AND BRAKES FAILED, CAUSING THE CONTACT TO REAR END ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. THE CONTACT RECEIVED CHEST AND HAND INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE INVESTIGATED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SERVICE AIRBAG SYSTEM LIGHT COMES ON RANDOMLY WHILE CAR IS IN MOTION.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING OPERATED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DETERMINED. THE WIRING HARNESS ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES AND THE WIRING HARNESS ASSEMBLY WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,500.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD AN UNUSUAL NOISE UNDERNEATH THE HOOD. THE VEHICLE IMMEDIATELY ACCELERATED AND CRASHED INTO A PARKED VEHICLE, CAUSING EXTENSIVE DAMAGE TO BOTH VEHICLES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A MINOR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AN INVESTIGATION WAS ORDERED. THE FAILURE MILEAGE WAS 13,000. UPDATED 08/31/16*LJ *CN

THE PRIMARY SAFETY CONCERN IS THE ROUGH AND ERRATIC SHIFTING BETWEEN GEARS. THE SLUGGISH AND UNRELIABLE ACCELERATION AND THE SUDDEN DOWNSHIFTS ARE TROUBLESOME. I'VE NOW BEEN TOLD THAT I NEED A NEW TRANSMISSION AT 12,000 MILES.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE WHILE DRIVING AT 25 MPH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE STRUCK THE REAR PASSENGER SIDE OF ANOTHER VEHICLE. NEITHER OF THE FRONTAL AIR BAGS DEPLOYED AND THE ABS FAILED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT A CRASH FIELD SUPERVISOR WOULD EVALUATE THE SITUATION. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 06/15/16*LJ *CN

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END SUSTAINED SIGNIFICANT DAMAGE. THE FRONT DRIVER SIDE AIR BAGS DID NOT DEPLOY. THE CONTACT INDICATED THAT ALL THE OTHER AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A FRACTURED THORACIC VERTEBRAE AND A HEAD CONTUSION THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE HEAD AND A SPRAINED LEFT WRIST THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED SEAT BELT LACERATIONS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD AND LATER TO A BODY SHOP. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. MA 09/29 *CN

I HAVE HAD MY JEEP FOR A SHORT PERIOD OF TIME & HAVE HAD MANY RECALLS, NOW THERE IS A HUGE ARTICLE IN THE PAPER ABOUT A BUY BACK. HOW DO I KNOW IF I'M IN THAT? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

RECALL NUMBER - 15V-041 RECALL NUMBER - 15V-461 I AM CURRENTLY LEASING THIS VEHICLE AND HAVE ANOTHER YEAR LEFT. I HAVE RECENTLY CONTACTED YARK DEALERSHIP (WHO I HAVE LEASED THE VEHICLE FROM) IN REGARDS TO GETTING A RENTAL DUE TO MY SAFETY CONCERNS FOR ME AS WELL AS MY FAMILY. I WAS TOLD YARK WOULD NOT BE ABLE TO PROVIDE ME WITH A RENTAL AND THE NEXT AVAILABLE TIME TO BRING MY VEHICLE IN WOULDN?T BE UNTIL NEXT MONTH. AS YOU ARE AWARE THIS IS A MAJOR SAFETY ISSUE. BEING A MOTHER OF THREE I DO NOT FEEL SAFE IN THIS VEHICLE IN THE CONDITION IT IS IN AND WOULD LIKE TO BE TAKEN OUT OF THIS LEASE ASAP. I HAVE ATTEMPTED ON MANY OCCASIONS TO CONTACT 1888.327.4236 NATIONAL HWY TRAFFIC SAFETY HOWEVER NO SUCCESS. I HAVE YET TO BE ABLE TO SPEAK TO SOMEONE NOR RECEIVE A CALL BACK AS STATED THAT I WOULD ON THE TRAFFIC SAFETY DEVICE. PLEASE CONTACT ME. THANK YOU.

REPROGRAM OCCUPANT RESTRAINT CONTROL MODULE- I GOT A SAFETY RECALL NOTICE AND CONTACTED THE SERVICE DEPARTMENT AT INTERSTATE DODGE IN WEST MONROE AND THE LADY SAID THAT THE COMPUTERS WERE DOWN AND SHE TOOK MY NAME AND NUMBER AND SHE WOULD CALL ME WHEN THE COMPUTERS COME BACK UP. WELL THAT WAS ON MARCH 10,2015 AND TODAY IS MARCH 25,2015 AND NO ONE HAS YET TO CALL ME. THIS IS NOT THE ONLY PROBLEM WITH MY VEHICLE I BELIEVE THERE ARE TWO OTHER RECALLS THAT NEED ATTENTION. I KNOW EVERYONE IS BUSY BUT I DON'T WANT MY VEHICLE TO HAVE MECHANICAL PROBLEMS AND THEN I'M STUCK OUT IN NO MANS LAND AND THIS IS MY ONLY MEANS OF TRANSPORTATION SO I NEED MY VEHICLE TO GO TO WORK. I HOPE YOU CAN HELP ME TO GET A HOLE OF THIS DEALERSHIP AND HAVE THEM CONTACT ME. *TR

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V041000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP CHEEKOKE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V041000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED. 06/10/15. *TA UPDATED 11/20/2015 *JS

SERVICE AIRBAG LIGHT WILL PERIODICALLY GO ON AND OFF. CONTACTED DEALER WHO REPLACED SENSORS IN BOTH PASSENGER AND DRIVER SIDE SEATBELTS BUT THIS DID NOT FIX ISSUE. DEALER NOW WILL BE REMOVING SEATS TO TRACE WIRES FOR SYSTEM TO LOOK FOR LOOSE CONNECTIONS. WHILE THE LIGHT IS ON THE DEALER HAS STATED THAT THE AIRBAGS MAY FAIL TO DEPLOY. *TR

I WAS DRIVING 50 MPG ON HIGHWAY 1 TO ALASKA THROUGH CANADA, AND MY SIDE AIRBAGS DEPLOYED WITHOUT ANY REASON, AND MY BELTS BLOCKED. I CONTACTED CHRYSLER AND AFTER 10 DAYS THEY TOLD ME THAT MY CAR WAS IN 52 DEGREES ANGLE AT THE MOMENT OF DEPLOYMENT AND THEY ARE NOT RESPONSIBLE FOR IT. THERE IS EVEN A LITTLE SCRATCH ON MY CAR AND I WAS DRIVING STRAIGHT WHEN IT HAPPEN. *TR