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2023 Volkswagen Id.4 Cruise Control Problems

23 owner-reported cruise control complaints from NHTSA data

23
Complaints
9
Crashes
Jan 2024Dec 2024
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (23)

criticalVEHICLE SPEED CONTROL,ENGINE
Filed: Mar 2026

Your 2023 ID.4 accelerates unpredictably when the battery is charged to 90-100%, which you find unsafe to drive. Additionally, the battery charges to 100% even when you've set it to stop at 80%. You're aware of a recall for potential battery overheating and fire risk, but no diagnostic test or repair is currently available to determine if your car is affected, leaving you uncertain about the battery's safety. The dealership's brief test drive didn't reproduce the acceleration issue, so they couldn't diagnose the problem.

NHTSA #: 11725970
criticalVEHICLE SPEED CONTROL,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
CrashFiled: Feb 2026

Date/Time of Incident: 1/29/36 at approximately 5:44 PM Location: Small school parking lot Vehicle: 2023 Volkswagen ID.4 On 1/29/36 at approximately 5:44 PM, I was pulling out of a parking space at low speed in a small school parking lot in my 2023 Volkswagen ID.4.

NHTSA #: 11715038
criticalVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
CrashFiled: Oct 2025

On October 04/2025 The vehicle was parked and stationary when it suddenly accelerated forward on its own. The brakes were completely unresponsive. I had a passenger in the front seat, and both she and I are certain that I was pressing the brake, but the car did not slow down at all.

NHTSA #: 11693946
criticalVEHICLE SPEED CONTROL
CrashFiled: Sep 2025

The contact owns a 2023 Volkswagen ID4. The contact stated that while driving into his driveway at 20 MPH, his jacket brushed against the resume button for the cruise control, and the vehicle launched forward, causing him to crash into the curb on two occasions. While at a car wash, the contact brushed against the resume button, and the vehicle lunged forward, startling the car wash worker.

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NHTSA #: 11686040
criticalVEHICLE SPEED CONTROL
Filed: Aug 2025

Buttons on steering wheel can be accidentally activated when you move your hand over buttons. Very dangerous.

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NHTSA #: 11681473
criticalVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Filed: Aug 2025

Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed.

NHTSA #: 11678548
criticalVEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
Filed: Jul 2025

When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed.

NHTSA #: 11671183
criticalVEHICLE SPEED CONTROL,UNKNOWN OR OTHER,BACK OVER PREVENTION
Filed: Dec 2024

For the second time in this car, I experienced sudden acceleration while parking (turning right). I had to slam the brakes to prevent hitting a parked vehicle, causing whiplash. No warning or safety features engaged.

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NHTSA #: 11632402
criticalVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Filed: Nov 2024

Whole assist package malfunctions on daily basis making the cruise, lane assist, front collision warning, sign recognition not possible to use.

NHTSA #: 11624905
criticalVEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
CrashFiled: Nov 2024

I left my office at about [XXX] on [XXX] Thursday for home, traffic was moderate, approaching the long weekend. I reached home at 5:29 pm, opened the garage and started parking the vehicle inside the car.

NHTSA #: 11624250
criticalVEHICLE SPEED CONTROL,SERVICE BRAKES
CrashFiled: Jul 2024

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving at 5 MPH, the service brake independently activated and steered in the opposite direction in which the vehicle was being steered. The vehicle independently accelerated and crashed into the rear of a parked vehicle.

NHTSA #: 11603099
criticalVEHICLE SPEED CONTROL
CrashFiled: Jun 2024

The contact owned a 2023 Volkswagen ID4. The contact stated that while parking the vehicle and attempting to remove the key from the ignition the vehicle erroneously accelerated forward driving over a curb and crashed into a traffic pole. The vehicle continued to accelerate forward into an intersection and crashed head-on into a second vehicle.

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NHTSA #: 11594899
criticalVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
CrashFiled: Jun 2024

I was easing slowly into a parking space, with plenty of room on both sides (no cars); there was a shopping cart at the front of the spot to my left. I was probably straightening the steering wheel back to the center. The car took over, accelerated suddenly to a very fast speed, jumped a high curb, and stopped hard in the lot's main drive.

NHTSA #: 11593929
criticalVEHICLE SPEED CONTROL,SERVICE BRAKES
CrashFiled: Jun 2024

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the brake pedal was depressed, however, the vehicle failed to stop as intended.

NHTSA #: 11593431
criticalVEHICLE SPEED CONTROL,VISIBILITY/WIPER
Filed: Apr 2024

My ID4 windshield chips very easily and in fact I have had it for less then 1 year and small rocks on freeway damaged windshield and had to replace it out of my pocket. Even after getting new windshield it’s chipping again. The glass is hazardous as I am afraid it will break easily when compared with other cars.

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NHTSA #: 11583865
criticalVEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Filed: Jan 2024

I brought my 2023 Volkswagen id.4 Pro S EV to the Volkswagen dealer where the vehicle was purchased new earlier this year. This service visit was for the routine 10,000 mile inspection. Upon leaving the appointment, I drove out of the exit driveway of the dealership and made a left turn across a 5 lane road.

NHTSA #: 11564483
criticalVEHICLE SPEED CONTROL,UNKNOWN OR OTHER
CrashFiled: Dec 2022

While I was pulling into a parking space in a parking garage, the car suddenly accelerated to a high rate of speed and crashed into the wall of the parking garage. The front and side air bags deployed. The crash caused significant front end damage to the car.

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NHTSA #: 11496048
mediumVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Filed: Dec 2024

While driving on the freeway at approximately 65 MPH using adaptive cruise control (ACC) the steering column display changed from MPH to kilometers per hour (KPH). See attached photo and description. The change of cruise control setting distracted the driver and caused confusion since the ACC speed setting changed from 65 MPH to 104 KPH.

NHTSA #: 11628122
mediumVEHICLE SPEED CONTROL
Filed: Jun 2024

Twice after picking up the vehicle from the dealership for a recall or service I've stopped at the light near the dealer. On seeing green in accelerate and mid-way through the turn power will fail. I release the accelerator pedal once or twice and power returns.

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NHTSA #: 11592785
lowVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Filed: Aug 2025

It is very easy to inadvertently touch the "SET" button for the cruise control. The button is capacitive so a very light touch activates the button, and it is on the outer edge of steering wheel spoke, meaning a light brush while turning the wheel activate the button.

NHTSA #: 11679962
lowVEHICLE SPEED CONTROL
Filed: Jul 2025

The speed indication that syncs with posted speed limits does not work, it either posts an incorrect speed or no speed at all. VW indicated this only affects some vehicles and they have no fix. It’s extremely dangerous if I see the limit as 70 MPH on the car and then 1 mile later see a sign indicating I’m in a 35 MPH zone

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NHTSA #: 11676352
lowVEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Filed: Oct 2024

As I was driving, the infotainment screen went black and Apple CarPlay stopped playing. As this happened, the driver’s information screen still worked but changed to grey scale colors. After about 4 minutes of the infotainment screen being black, the driver’s info screen also went black.

NHTSA #: 11621688
lowVEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
Filed: Feb 2024

While trying to set cruise control, this vehicle has the option of standard cruise or adaptive. There is a toggle button, however, is is so sensitive I am never able to toggle to standard cruise. Naturally I am driving and the toggle will not go to standard.

NHTSA #: 11571227

Other 2023 Volkswagen Id.4 Issues