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2015 Toyota Sienna Child Seat Problems

3 owner-reported child seat complaints from NHTSA data

3
Complaints
2
Crashes
Jan 2018Dec 2016
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (3)

mediumCHILD SEAT
Filed: Jan 2018

BRITAX PINNACLE CLICKTIGHT, INSTALLED FOLLOWING INSTALLATION INSTRUCTIONS IN BOOSTER MODEL IN 2015 TOYOTA SIENNA MIDDLE-ROW, SEATBELT DOES NOT RETRACT, LEAVING CHILD SUSCEPTIBLE TO SEVERE INJURY IN CASE OF CRASH. I CONTACTED BRITAX VIA WEB FORM AND CALLED BRITAX. BRITAX ACKNOWLEDGED IN THEIR EMAIL RESPONSE THAT FAILURE OF SEATBELT TO RETRACT SOMETIMES CANNOT BE REMEDIED, AND ON THE PHONE THE BRITAX CALL CENTER REPRESENTATIVE ACKNOWLEDGED FAILURE OF SEATBELT TO RETRACT IN BOOSTER MODE OCCURRED ALSO ON THE BRITAX PINNACLE PRODUCT THE CALL CENTER REPRESENTATIVE WAS TESTING ON DURING OUR CALL. THIS PRODUCT IS UNSAFE FOR USE IN BOOSTER MODE AND SHOULD BE RECALLED. MODEL NUMBER: ENLZ15Q SERIAL NUMBER: ENLZ15Q004184 BATCH NUMBER: JOB0014514 DATE OF MANUFACTURE: 7/1/2015 *BF *TR

NHTSA #: 11062797
mediumCHILD SEAT
CrashFiled: Dec 2016

BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!

NHTSA #: 10937483
mediumCHILD SEAT
CrashFiled: Dec 2016

BRITAX CAR SEAT. ADVOCATE 70-G3. MANUFACTURER 01/2013.COMPLAINING OF TOP LATCH COMPONENT! WE HAVE OWNED THIS CAR SEAT FOR 3 YEARS AND NEVER HAD AN ACCIDENTWITH IT UNTILNOW. WE WERE SITTING AT A RED LIGHT AND GOT REAR ENDED BY A BIG PICK UP TRUCK SMASHING OUR TRUNK IN AND LIFTING OUR BACK END OFF THE GROUND. OUR ONE YEAR OLD WHO WAS IN THIS CAR SEAT WAS REAR FACING AND LATCHED IN CORRECTLY WEARING A LIGHT FLEECE (NO PUFFY JACKET.. WE ARE VERY CAREFUL TO FOLLOW EVERY CAR SEAT RULE). DURING THE ACCIDENT HER TOP LATCH CAME UNDONE! THE ADULT SITTING NEXT TO HER WITNESSED THE TOP HALF OF HER BODY FLY FORWARD HITTING THE SEAT SHE WAS FACING! SHE VOMITED SHORTLY AFTER AND WAS SAID TO HAVE A CONCUSSION! WE ARE REPORTING HERE AND COMPLAINING TO BRITAX! WE ARE NEVER BUYING THAT BRAND AGAIN AND WE HOPE THEY CAN FIX THIS FOR ANY OTHER CHILDREN WITH THIS CAR SEAT THAT FAILS TO DO ITS JOB!WE BOUGHTA GRACO REAR FACING CAR SEAT TO REPLACE THIS HORRIBLE ONE.WE STILL HAVE THE CAR SEATAT OUR HOUSE(WE ARE NOT USING IT)AND SENDING A VIDEO TO BRITAX OF HOW EASILY THE CLIP COMES UNDONE AFTER CLICKED IN! WE ARE NOT HAPPY AND UPSET THAT OUR DAUGHTER GOT INJURED!

NHTSA #: 10937484

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