2011 Toyota Sienna Equipment Problems

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/03/15

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:11V560000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 11V560000 (EQUIPMENTS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN PUT THE SPARE TIRE IN THE MIDDLE PASSENGER SIDE SEAT AS A TEMPORARY REMEDY. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

A COUPLE OF MONTHS AGO, WE RECEIVED AN URGENT SAFETY RECALL LETTER FROM TOYOTA REGARDING THE TYPE OF TIRES THAT ARE ON OUR 2011 SIENNA. WHEN WE ORDERED THE VEHICLE IN JUNE OF 2010, IT WAS WITH FULL UNDERSTANDING THAT WE HAD TO HAVE A VEHICLE WITH A HITCH, AS MY HUSBAND HAS A MOTORIZED WHEELCHAIR THAT MUST BE PLACED ON A RACK BEHIND OUR VEHICLE. THE DEALERSHIP IN SIOUX CITY, IOWA (RICK COLLINS) STATED THAT WOULD NOT BE A PROBLEM. WHEN THE VEHICLE ARRIVED HERE IN SIOUX CITY FROM THE MANUFACTURER, WE WERE TOLD THAT THIS NEW MODEL OF SIENNA DID NOT HAVE A HITCH ON IT YET, AS IT HAD NOT FINISHED BEING DESIGNED, BUT THE DEALERSHIP HAD ONE AND WOULD PUT IT ON BEFORE WE TOOK IT. NOW WE GOT THE RECALL LETTER STATING THAT THE DOOR PLACARD NEEDED TO BE REPLACED IN THE VEHICLE, PLUS WE EITHER HAD TO TAKE OFF THE HITCH OR THE DEALER MUST CHANGE OUT THE TIRES TO EXTRA LOAD TIRES AT NO CHARGE TO US. SINCE WE CANNOT GO WITHOUT THE HITCH, MY HUSBAND TOLD THE DEALERSHIP THAT THEY THEN NEEDED TO PUT NEW TIRES ON OUR CAR AT THE DEALERS EXPENSE. THEY REFUSE TO DO THAT STATING THAT THE HITCH IS AFTER MARKET. BUT IT IS NOT AFTER MARKET. RICK COLLINS TOYOTA INSTALLED THE HITCH BEFORE THE CAR WAS EVER IN OUR HANDS. THEY DEFINITELY KNEW THAT WE WOULD NOT AND COULD NOT HAVE PURCHASED A VEHICLE THAT DID NOT HAVE A HITCH. NOW WE ARE AFRAID TO TAKE THE VEHICLE OUT OF TOWN KNOWING ABOUT THE SAFETY CONCERNS. WHAT CAN WE DO TO GET THIS RESOLVED? GOING TO THE DEALERSHIP IS DEFINITELY NOT THE ANSWER, AS THEY ARE CLAIMING ALL THEY ARE REQUIRED TO DO IS CHANGE OUT THE PLACARD, BUT THAT IS NOT WHAT THE LETTER STATES. OBVIOUSLY WE WILL NEVER BUY ANOTHER TOYOTA, AS WE HAVE A HASSLE WITH THE SERVICE DEPARTMENT EVERY TIME WE GO IN THERE. AFTER 4 TRIPS THERE TO GET THE REMOTE START FIXED, WE FINALLY DID TAKE THE CAR SOMEWHERE ELSE TO GET THAT ISSUE RESOLVED. *JB

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V123000 (EQUIPMENT) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE CONTACT WAS ADVISED THAT BECAUSE THE VEHICLE DID NOT CONTAIN A FACTORY TRAILER HITCH, THEN THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE DEALER ADVISED THE CONTACT THAT HE HAD TO CHANGE THE RIM AND WHEEL SIZE IN ORDER TO BECOME COMPLAINT AND FALL UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS). THE CONTACT FOLLOWED THE INSTRUCTIONS LISTED IN THE RECALL NOTICE, BUT THE MANUFACTURER WAS YET TO RESPOND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL LATER IN THE YEAR FOR THE CORRECT LABELING INFORMATION TO BECOME AVAILABLE. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER WAS UNAWARE OF THE RECALL AND COULD NOT ASSIST. THE MANUFACTURER THEN ADVISED THE CONTACT TO WAIT UNTIL LABELING INFORMATION WAS SENT OUT TO CONSUMERS. THE FAILURE MILEAGE WAS 21,000. UPDATED 08-09-12 *BF THE CONSUMER WAS ADVISED ON 07/24/2012, BY TOYOTA CORPORATE OFFICE, THAT THERE IS NO REMEDY FOR THIS RECALL NOTICE AND NO ETA. UPDATED 08/09/2012 *JS

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE REMEDY STATED THAT THE MANUFACTURER WOULD NOTIFY OWNERS OF THE RECALL AND PROVIDE A REMEDY WHEN ONE HAD BECOME AVAILABLE. THE REMEDY WAS FOR OWNERS TO RECEIVE A CORRECTED PLACARD ALONG WITH A REVISED OWNER'S MANUAL THAT STATED THAT THE ACTUAL WEIGHT OF THE VEHICLE, AT NO COST TO THE CONTACT. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY AND STATED THAT INSTEAD OF MAILING A 'CORRECTED' MANUAL TO OWNERS, THE MANUFACTURER SHOULD REPAIR THE VEHICLE SO THAT IT WOULD MATCH THE WEIGHT STATED ON THE PLACE CARD AND IN THE OWNER'S MANUAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.