2020 Ram 3500 Body & Structure Problems
3 owner-reported body & structure complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Body & Structure Recalls (2)
STRUCTURE
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Fix: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Fix: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Owner Complaints (3)
As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.
Good afternoon, As I was traveling down the interstate today my tailgate unexpectedly opened with no action of mine. A passing traveler signaled to me that this happened, and I was very lucky that nothing came out of my bed to strike a vehicle behind me. I was towing a travel trailer and the tailgate sustained damage from striking the trailers jack. Not sure if this is a new issue, but I have seen similar recalls on Rams from years past.
TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ATTACHED TO A TRAILER. AFTER DRIVING AND ARRIVING AT THE RESIDENCE, THE CONTACT BECAME AWARE THAT THE TAILGATE HAD FALLEN INADVERTENTLY WHILE DRIVING, CAUSING DAMAGE TO THE TAILGATE AND THE TRAILER. THE CONTACT TOOK THE VEHICLE TO AUFFENBERG CHRYSLER DODGE JEEP RAM (176 AUTO CT, O'FALLON, IL 62269, (618) 622-4546) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE KEYFOB WAS UNINTENTIONALLY DEPRESSED WHILE IN HIS POCKET, CAUSING THE TAILGATE TO OPEN INADVERTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.