2017 Ram 2500 Trailer Hitches Problems

The contact owns a 2017 Ram 2500. The contact stated while driving at undisclosed speeds and towing a trailer, the gooseneck ball detached from the bed of the truck and the trailer disconnected from the vehicle. The contact was able to pull over safely. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact related failure to NHTSA Campaign Number: 18E028000 (Trailer Hitches). The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 98,000.