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2017 Kia Sorento Other Problems

81 owner-reported other complaints from NHTSA data

81
Complaints
1
Crashes
9
Fires
Jan 2018Dec 2020
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (81)

criticalUNKNOWN OR OTHER
FireFiled: Mar 2026

On [XXX] at [XXX] my vehicle caught fire while it was driving on [XXX] in New Jersey. The vehicle had approximately 120,000 miles at the time. The fire appeared to start under the vehicle on the driver side.

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NHTSA #: 11721696
criticalUNKNOWN OR OTHER
Filed: Nov 2025

ABS Module. could catch on fire at any time It has been confirmed with the dealership And Another auto Independent service shop. It has been inspected by Kia sunset dealership In an automotive independent service shop.

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NHTSA #: 11698115
criticalUNKNOWN OR OTHER
Filed: Jun 2024

I have a 2017 Kia Sorento and I have been having problems with the turbo, in the 7 years I have had it they have replaced the turbo twice and now this would be the third time. Every job done has been at the Kia agency I bought it which means this is definitely a manufactured problem.

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NHTSA #: 11597763
criticalUNKNOWN OR OTHER
FireFiled: Jun 2024

12/30/23 our home burned down, and our children were almost killed by a fire. It started from my KIA Sorento, starting on fire at random. Several hours after it was parked in our garage.

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NHTSA #: 11596877
criticalUNKNOWN OR OTHER
FireFiled: Mar 2024

On January 26th, 2024, the 2017 Kia Sorento was parked outside in an uncovered parking lot (in the rain) for about 8 hours with the ignition off when suddenly the tow hitch harness caught fire and I saw the smoke coming from the car. The fire department was called and we were able to put the fire out with a fire extinguisher before they arrived.

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NHTSA #: 11579332
criticalUNKNOWN OR OTHER,FIRERELATED
FireFiled: Jan 2024

On 12/31/23 my vehicle caught on fire while in my driveway and ignition was off. The fire started in the rear/at the hatch. Fire Department was called and extinguished.

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NHTSA #: 11565771
criticalUNKNOWN OR OTHER
Filed: May 2023

While closing my trunk it appeared that the latch and trunk closed. As I took off to drive I realized my trunk door was opening and at the same time the warning light came on. I was driving maybe 30 MPH.

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NHTSA #: 11524551
criticalUNKNOWN OR OTHER
FireFiled: Apr 2023

My Kia caught fire when it was parked in my driveway not running.

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NHTSA #: 11517728
criticalUNKNOWN OR OTHER,ENGINE
Filed: Feb 2023

My vehicle has excessive oil consumption, major vibration an oil is shooting out of the top of my motor that may cause a fire.

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NHTSA #: 11505859
criticalUNKNOWN OR OTHER,ENGINE
Filed: Dec 2022

Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage. Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.

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NHTSA #: 11497983
criticalUNKNOWN OR OTHER,ENGINE
Filed: Jun 2022

Car oil had not been changed but a month or two ago and only went on one 2-3 hour trip there and back after the oil was changed. Only stayed in town and went to regular grocery store and work after trip. Did not check oil due to not normally having it deplete fast.

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NHTSA #: 11466890
criticalUNKNOWN OR OTHER
Filed: Apr 2022

Sunroof portion of moonroof exploded while driving on the freeway. We heard a sonic boom inside our car and the sunroof window shattered glass up and outward spraying glass out onto the freeway and into the fabric ceiling liner.

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NHTSA #: 11462748
criticalUNKNOWN OR OTHER
Filed: Jan 2022

Driving on the highway at 65mph uphill, engine started making horrible noise and started to fail. Pulled over on shoulder and had to have it towed. Kia is denying warranty because I cannot provide service records.

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NHTSA #: 11448028
criticalUNKNOWN OR OTHER
FireFiled: Dec 2021

The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 20 MPH when the vehicle began to lag in acceleration when attempting to go uphill. The driver noticed a spark within the instrument panel directly behind the steering wheel.

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NHTSA #: 11445485
criticalUNKNOWN OR OTHER
Filed: Sep 2021

While driving with headlights in "Auto" mode the lights turn off randomly and stay off for up to 30 seconds. This can cause crash especially while driving at night on unlit roads and highways. This happened many times in 2018 soon after I purchased the car.

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NHTSA #: 11432512
criticalUNKNOWN OR OTHER
CrashFiled: Aug 2021

The contact owns a 2017 Kia Sorento. The contact stated while his wife was approaching at slow speeding into a carport when she depressed the brake pedal but the vehicle accelerated independently and crashed into the back wall of the carport. The contact stated no warning light was illuminated.

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NHTSA #: 11428961
criticalUNKNOWN OR OTHER
Filed: Jun 2021

In July 2019 as I was driving, the engine splash shield became loose on the drivers side of my vehicle and started dragging along the road. When I took my car to the dealer I was told that it wasn't covered under the warranty and that I must have driven over something to make it loose. I had NOT driven over anything.

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NHTSA #: 11419199
criticalUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
FireFiled: May 2021

On May 18,2021 my Kia Sorento SXL AWD V6 caught on fire for unknown reason. I was driving with windows open sunroof open and cruise set. Not a single warning light or any weird sounds at all.

NHTSA #: 11418407
criticalUNKNOWN OR OTHER
FireFiled: Aug 2020

I was driving to my house from my cabin after two hours of driving I was at a stoplight and the oil light came on so I decided to keep going and take the next exit to see if I needed oil..but I never made it.

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NHTSA #: 11351492
criticalUNKNOWN OR OTHER
Filed: Aug 2020

I was driving down the freeway, which was well paved, no construction in the area and no semi-trucks nearby. I was in the middle lane traveling at 70 MPH, when I heard a loud explosion which sounded like a gun shot. The sound was so loud, I thought I was rear ended by another vehicle traveling at a high speed.

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NHTSA #: 11351002
criticalUNKNOWN OR OTHER
Filed: Feb 2020

We were driving on the highway from nc to va and the sunroof exploded. We pulled over because we were unsure what cause such a loud noise only to see the sunroof shattered. It was clear nothing had caused it and it just exploded on its own.

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NHTSA #: 11311225
criticalUNKNOWN OR OTHER,ENGINE
Filed: Jan 2020

January 17, 2020, I am still under the excessive oil consumption testing. I went to the dealership as they told me to on dec. 30 2019, I met my 1000 miles, it was down 1 qt.

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NHTSA #: 11301483
criticalUNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

I brought my vehicle to the dealership dec 09 2019 (mileage 56176) as instructed by service tech in order for them to check reason this vehicle is using a lot of oil in between oil changes. Service tech checked oil and found oil was down 1.25 qts. Service tech opened tech line case and sent pictures to kia.

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NHTSA #: 11292186
criticalUNKNOWN OR OTHER
FireFiled: Jul 2019

July 20, 2019: car fire: driving back from new jersey shore (65 MPH), 11:00 am, 96 degrees, sorento engine made a noise, and I could smell smoke and saw warning lights came on. I grabbed my daughters and exited the vehicle watching the entire SUV, and all the contents from our trip go up in flames in less than 12 minutes. Very traumatic for the girls and me.

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NHTSA #: 11240493
criticalUNKNOWN OR OTHER
Filed: Oct 2018

I was driving down the highway, sunny day today. I had my 6 month old baby in his car seat, when I heard a huge explosion. At first I didn't know what happened.

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NHTSA #: 11140024
criticalUNKNOWN OR OTHER
Filed: Apr 2018

While driving(60mph) on i10 west bound in new orleans, la at around 7:45pm on april 18th, 2018 the sunroof of my 2017 kia sorento exploded. It was a clear evening and only a few cars around me on the highway. Took car to dealership and was told by the services parts associate "it was rock" as if he was trained to automatically say that without even looking at the vehicle.

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NHTSA #: 11089020
criticalUNKNOWN OR OTHER
Filed: Jan 2018

I'm reporting on a sunroof that exploded without any apparent reason. On december 29, 2017, my wife and I were returning home from a trip in our 2017 kia sorento. (mileage at time of incident was about 16,080) it was purchased new in december 2016.

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NHTSA #: 11058232
criticalUNKNOWN OR OTHER
Filed: Dec 2017

Assist emergency braking/forward collision system does not work to identify, warn of potential impact, and does not apply emergency braking for another vehicle or pedestrian at any speed as described in 2017 kia sorento manual. The vehicle does not display any warning that the system is not in operation.

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NHTSA #: 11057204
criticalUNKNOWN OR OTHER
Filed: Nov 2017

Our sunroof exploded while driving south on us I-5 just north of everett, wa. The glass blew upward out of the car & glass shards flew on us and our dog. We closed the fabric roof cover so the glass wouldn't fall on us.

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NHTSA #: 11044636
highUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Feb 2025

Engine problem. I've had to replace spark plugs and have to add oil almost every week. This was done about 3 months ago.

NHTSA #: 11644683
highUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Apr 2024

Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling.

NHTSA #: 11583520
highUNKNOWN OR OTHER
Filed: Jun 2022

My husband and I were driving through a busy section of town and all of a sudden our SUV completely lost power, dying on the side of the road. We never had a check engine light or anything come on. When we had it towed to the dealership we were informed our engine had locked up.

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NHTSA #: 11469808
highUNKNOWN OR OTHER,ENGINE
Filed: Apr 2022

The vehicle has stalled multiple times while in motion presenting a life safety concern, the vehicle is under warranty and has been at the dealer multiple times and they are unable to duplicate and refuse to do any further diagnoses beside scan for active codes which the vehicle does not have.

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NHTSA #: 11460119
highUNKNOWN OR OTHER
Filed: Dec 2021

Steering began sticking at about 55K miles. Got worse over time. Causing difficulty with accurate lane changes or straight steering.

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NHTSA #: 11442847
highUNKNOWN OR OTHER
Filed: May 2019

My car stalled in the middle of the road. Everything happened so fast, one second the car broke down, next second cars behind me are slamming the brakes and screaming at me. Going to take my car in for maintenance less then one month of purchasing it.

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NHTSA #: 11206009
highUNKNOWN OR OTHER,ENGINE
Filed: Jul 2018

I cranked my car, put it in drive, and started to pull out of my driveway when my car shook and stalled. All of my lights came on. I then tried to restart my car but it continued to crank over without starting.

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NHTSA #: 11115026
mediumUNKNOWN OR OTHER
Filed: Jan 2026

I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming off prematurely. I have raised this issue multiple times with my local Kia dealership and inquired about possible warranty coverage or repair options, as paint deterioration of this nature should not be occurring.

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NHTSA #: 11710807
mediumUNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE
Filed: Jan 2026

The Snow White Paint is lifting and peeling in all areas of the vehicle. The engine, despite proper care and maintenance, is seizing occasionally upon starting the vehicle. Auto Braking System and Lane Departure turns off at random

NHTSA #: 11708907
mediumUNKNOWN OR OTHER,ENGINE
Filed: Jun 2025

The car is a 2017 Kia Sorento with approximately 73,000 miles. We have always had the oil changed at the Kia dealership. A month after the last time I had it changed (1/2025) we were going on a trip so my dad checked the oil.

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NHTSA #: 11664850
mediumUNKNOWN OR OTHER
Filed: Feb 2025

None of the above. The paint is continuously chipping on the hood and top of the car. When I’m driving, sometimes I see others with the same car as me and their paint is also chipping really bad.

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NHTSA #: 11641145
mediumUNKNOWN OR OTHER
Filed: Aug 2024

The component failure appears to be a latent defect in the painting process. The color is Snow White Pearl. It is bubbling up and delaminating in two places.

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NHTSA #: 11606914
mediumUNKNOWN OR OTHER
Filed: Jul 2024

The vehicle, which is painted in Snow White Pearl, has been experiencing rapid and extensive paint peeling, a condition referred to by body shops as “delamination.” The paint began peeling in small areas however, the peeling has rapidly progressed, affecting larger sections of the vehicle.

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NHTSA #: 11603524
mediumUNKNOWN OR OTHER,ENGINE
Filed: Feb 2024

No warning labels came up. Heard loud noises and took to the dealership. They said I need a whole new engine.

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NHTSA #: 11572440
mediumUNKNOWN OR OTHER,ENGINE
Filed: May 2023

There is an issue with the oil plug. Constantly leaking oil. I have spoken to several other individuals who have the same problem.

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NHTSA #: 11524605
mediumUNKNOWN OR OTHER
Filed: Jan 2023

I have a 2017 Kia Sorento . I bought this vehicle with less than 5000 miles on it. I had the oil changed when it was recommended.

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NHTSA #: 11502965
mediumUNKNOWN OR OTHER
Filed: Aug 2022

Window regulator cables are failing. Talked to Auto glass repair shop he has had numerous KIA Sorento's in for failed regulator, he had one just in with only 1 window that worked. There is no stock available & as of right now they cannot even give an estimated delivery date on the ones due-in.

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NHTSA #: 11478105
mediumUNKNOWN OR OTHER,ENGINE
Filed: Aug 2022

I think there is something wrong with engine I just changed oil with sythitic oil and drove it around at least 100miles and its done 3 quarts and there is no visuable leaks anywhere and also the radio does not work on any station

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NHTSA #: 11478115
mediumUNKNOWN OR OTHER,ENGINE
Filed: May 2022

Excessive oil consumption with no low oil warning light. Driving with no oil can cause severe engine damage. I was informed by the Kia dealership after reporting an issue with oil consumption.

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NHTSA #: 11465439
mediumUNKNOWN OR OTHER
Filed: Apr 2022

Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed.

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NHTSA #: 11459553
mediumUNKNOWN OR OTHER
Filed: Jul 2021

When set in AUTO, the headlights will flicker, or turn on and off without reasonable changes in light or conditions that would cause this to occur. This happens at night or dusk, making it difficult to see the road, obstacles and other hazards, as well as making the vehicle difficult to see for other traffic.

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NHTSA #: 11425768
mediumUNKNOWN OR OTHER
Filed: Jul 2021

On multiple occasions, my headlights will change randomly. I keep my headlights on auto always. Last night (07/15) at 1130pm being the most recent incident, I was driving on a completely black road (no street lights for several miles) and my lights just shut off on me.

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NHTSA #: 11425106
mediumUNKNOWN OR OTHER,ENGINE
Filed: Dec 2019

8/19/19 I had a scheduled oil / filter change at dealership,mileage 50280. 10/11/19 I checked my oil and there was no oil on the oil dipstick. There were no leaks, no oil on garage floor, no oil warning light.

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NHTSA #: 11287804
mediumUNKNOWN OR OTHER,ENGINE
Filed: Jul 2019

Bought the car in 2018 march I have a 2017 sorento. Have done regular 5000 oil changes. Kia said it was sludge in engine, however there are metal shaving inside the the oil and sludge caused by crank shaft.

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NHTSA #: 11240835
mediumUNKNOWN OR OTHER
Filed: Jul 2019

Michelin premier tires have been shredding on each tire, at every tread. Tires also make humming noise and you can feel a roughness in the ride. Tires have been doing this since car purchase.

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NHTSA #: 11229996
mediumUNKNOWN OR OTHER
Filed: Apr 2018

Vehicles randomly does not want accelerate. Seem most often on turns in to on coming traffic but not always. Some time's it it will do it just going forward.

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NHTSA #: 11083517
mediumUNKNOWN OR OTHER
Filed: Oct 2017

Difficulty accelerating in congested stop-and-go traffic and/or when pulling out from a stop sign or traffic light. It's as if the car does not get any gas, and then it lunges forward. We were on a four-week cross-country trip and felt very unsafe.

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NHTSA #: 11041007
mediumUNKNOWN OR OTHER
Filed: Oct 2017

The AC leaks onto the floor after an hour of highway driving. I would not notice if I did not have rubber floormats.

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NHTSA #: 11034620
lowUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Nov 2025

Panoramic sunroof sunshade has detached on one side and is hanging down, affecting visibility.

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NHTSA #: 11697787
lowUNKNOWN OR OTHER,ENGINE
Filed: Sep 2025

I came to this website because it was suggested to me to look for a recall. While there is an active recall with my car, the interesting part to me is the fact that the issues I'm having with my car match a recall for the same model as mine, just a different spec. To me that seems odd, I'd have the same type issues...

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NHTSA #: 11689589
lowUNKNOWN OR OTHER,ENGINE
Filed: Aug 2025

Oil consumption

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NHTSA #: 11677743
lowUNKNOWN OR OTHER
Filed: Jun 2025

Paint peeling on hood and roof

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NHTSA #: 11667513
lowUNKNOWN OR OTHER
Filed: Jan 2025

The inhibitor switch won’t let me take my car out of park

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NHTSA #: 11634047
lowUNKNOWN OR OTHER,ENGINE
Filed: Sep 2024

This 2017 Kia Sorento is using an excessive amount of motor oil and looking online regarding this issue, there have been many complaints about this. The vehicle has just over 61K miles. The engine light came on (9/10/2024) and we pulled over.

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NHTSA #: 11614172
lowUNKNOWN OR OTHER
Filed: Jun 2024

The paint I'd peeling off the hood.

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NHTSA #: 11594792
lowUNKNOWN OR OTHER
Filed: May 2024

This is a 2017 vehicle, and the paint is peeling off of various areas of the vehicle.

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NHTSA #: 11588629
lowUNKNOWN OR OTHER
Filed: Jan 2024

This has happened 3 times, out of no where my car goes into "limp Mode" and this last time I was pulling out and it wouldn't go and my kids were in the car. This is uncalled for and this needs to be addressed.

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NHTSA #: 11567229
lowUNKNOWN OR OTHER
Filed: Oct 2023

The motor and chemical smell

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NHTSA #: 11550366
lowUNKNOWN OR OTHER
Filed: Jun 2023

I purchased a 2017 Kia Sorento new from Kia of Puyallup. I have taken the vehicle for all changes to Kia of Puyallup. The last two oil changes (9/16/22 and 03/18/23) have shown that within two to three months there wasn’t any oil in the car.

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NHTSA #: 11528319
lowUNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Jun 2023

I have a 2017 kia sorento I purchased this vehicle september 2021. Since purchasing this truck I have had problems with oil consumption.the engine constantly burn oil. I have taken to king kia in gaithersburg md .

NHTSA #: 11527046
lowUNKNOWN OR OTHER
Filed: Feb 2022

While driving the car slows down without me slowing down on the breaks. Car wants to shut down & is vibrating. Car doesn't want to drive past 2000 RPM.

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NHTSA #: 11453103
lowUNKNOWN OR OTHER
Filed: Nov 2021

The horn on my Kia became very faint causing a safety risk as it was so quiet, that it was no longer a viable safety tool. At 57,711 miles. On 5/13/21 I paid a local certified mechanic to replace the horn.

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NHTSA #: 11442104
lowUNKNOWN OR OTHER
Filed: Oct 2021

On 10/03/2021 I was driving on the freeway, when I heard a pop then a thumping sound. After pulling over, we discovered that the engine splash guard had come undone (again!!!) There were no indicators in the vehicle that this was about to happen. There was no debris on the freeway to have caused the shield to come undone.

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NHTSA #: 11435548
lowUNKNOWN OR OTHER
Filed: Sep 2021

Oil coming out the exhaust

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NHTSA #: 11434354
lowUNKNOWN OR OTHER
Filed: Sep 2021

My engine has given out on me on several occasions.

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NHTSA #: 11432633
lowUNKNOWN OR OTHER
Filed: May 2021

The paint off of my Kia Sorento is starting to peel off. I have seen videos where this flies off while driving in large and smaller pieces that can obstruct the drivers view or distract them while driving. If it were raining, it could damage the windshield while the wiper blades are running and the paint chips fly up on them.

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NHTSA #: 11419099
lowUNKNOWN OR OTHER
Filed: Mar 2021

Driving at about 75 miles per hour and suddenly the hood pop open fortunately I was able to stop on time and prevent something major have to note that there was no too much traffic.

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NHTSA #: 11404342
lowUNKNOWN OR OTHER
Filed: Dec 2020

Vehicle was stationary parked in driveway. Rear lift gate was activated by owner with key fob. Grandchild ran under the lift gate.

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NHTSA #: 11385764
lowUNKNOWN OR OTHER
Filed: Jun 2019

The door would not close. The lock was triggered somehow only the back passenger door. I could not unlock or close the door.

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NHTSA #: 11221916
lowUNKNOWN OR OTHER
Filed: Nov 2017

My VIN is coming up as invalid when I search for recalls. [xxx] is what is on my registration and on the dash. Attached is a picture of the dash VIN.

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NHTSA #: 11043107
lowUNKNOWN OR OTHER
Filed: Jul 2017

Side lane warning system detects a vehicle when there is no vehicle there. Apple carplay system causes an extreme echo on remote phone, therefore hands free car phone is not possible. It is dangerous to have to disconnect the phone from the USB cord and call people manually.

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NHTSA #: 11010576
lowUNKNOWN OR OTHER
Filed: Sep 2016

Sunroof spontaneously imploded while driving at slow speed on neighborhood street. A brief internet search has indicated that this is not an isolated incident on sorentos and has happened to numerous others. This vehicle is only 2 months old.

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NHTSA #: 10908489

Other 2017 Kia Sorento Issues