2016 Jeep Grand Cherokee Wheels Problems
4 owner-reported wheels complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Owner Complaints (4)
Please see attached further information as to complaint recently filed, NHTSA ID # 11525685
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while the vehicle was receiving tire maintenance service, the contact was informed that all 20 lug nuts were swollen. The contact took the vehicle to the local dealer, where it was diagnosed and determined that all 20 lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000. The contact replaced all of the swollen lug nuts at their own expense.
Lug nuts on tires have swelled up and expanded causing inability to get tire to come off with emergency lug wrench that comes with the vehicle. This poses a risk for driver if they come across a flat tire as they will be left stranded. Still have yet to find a mechanic that has been able to get my tire off.
MY NAME IS [XXX] AND I RECENTLY (03/09/2018) PURCHASED A 2016 JEEP GRAND CHEROKEE (VIN# [XXX]). THE FOLLOWING DAY MY TPMS SENSOR LIGHTS CAME. I DIDN'T THINK MUCH OF IT, TRIED PUTTING AIR IN MY TIRES BUT IT DIDN'T WORK. I TOOK MY CAR IN TO SERVICE THE PROBLEM ON 04/30/2018. AFTER I DROPPED OFF MY CAR I WAS TOLD TO WAIT FOR A PHONE CALL. WHEN I GOT THE CALL MY SERVICE ADVISOR [XXX], WHO WAS VERY NICE AND HELPFUL TOLD ME ALL 4 OF MY SENSORS WERE MISSING AND THERE'S A STRONG POSSIBILITY THE PREVIOUS OWNER ALSO SWAPPED OUT THE TIRES AS WELL. I PURCHASED MY JEEP WITH 8,000 MILES, A LEASE RETURN CARRYING A CPO STAMP OF APPROVAL. I WAS TOLD THERE'S NOTHING THAT CAN BE DONE. I'D HAVE TO PAY EVERYTHING OUT OF POCKET. I DIDN'T EVEN GET FLOOR MATS ON THE DAY OF PURCHASE I ACTUALLY RECEIVED THEM A MONTH LATER. HOW DOES THIS HAPPEN? IF MY VEHICLE IS A CPO DOESN'T IS MEAN IT PAST A MULTITUDE OF TESTS? HOW IS SOMETHING SO OBVIOUS MISSED? I'D APPRECIATE SOME HELP IN RECTIFYING THIS PROBLEM, I SPOKE WITH THE SUPERVISOR IN CHARGE OF SERVICE AND HE NEVER GOT BACK TO ME, UNFORTUNATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR