1997 Jeep Grand Cherokee Equipment Problems
30 owner-reported equipment complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Owner Complaints (30)
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER SIDE BECAME WET FROM THE AIR CONDITIONER. THE FAILURE OCCURRED ON THE REAR PASSENGER SIDE. THE CONTACT COULD NOT REMEMBER WHAT WAS DONE TO REMEDY THE FAILURE IN 1997. THE FAILURE OCCURRED AGAIN SUMMER 2009 AS THERE WAS WATER BUILD UP ON THE FRONT PASSENGER SIDE WHERE THE AIR CONDITIONER WAS IN USE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 142,000.
MULTIPLE FAILURES OF AIR CONDITIONING SYSTEM REQUIRING MORE THAN 4 TRIPS TO THE SERVICE SHOP THAT CULMINATED IN AN $840 COST TO REPLACE THE AIR CONDITIONING EVAPORATOR. *JB
AC DRAIN HAS STOPPED UP 4 TIMES OVER THE LIFETIME OF THE CAR RESULTING IN LOTS OF WATER TO OVERFLOW ON THE CARPET OF THE CAR CAUSING DAMAGE TO THE CARPET. ACCORDING TO THE SERVICE DEALER, "THE DRAIN MAY CLOG UP AT ANY TIME." WHAT IS THE PROBLEM WITH THIS DRAIN? I'VE NEVER HAD A CAR DO THAT BEFORE. *JB
CONSUMER STATES THAT VEHICLE'S FUEL GAUGE DOESN'T READ CORRECTLY AND STALLS. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS *DT
AIR CONDITIONER NOT BLOWING COLD, FREON RECHARGED BY AUTO DEALER, ONE YEAR LATER. THE SAME PROBLEM, WAS TOLD VERY EXPENSIVE TO FIX, AND IT WAS CHEAPER TO RECHARGE EVERY YEAR. RECHARGED AGAINJUNE 2001, AND AGAIN ON JUNE 2002. TALKING WITH OTHER JEEP OWNERS, THEY HAD THE SAME PROBLEM. IT DOESN'T SEEM NORMAL THAT THE EVAPORATOR IN A 3 YEAR OLD JEEP SHOULD FAIL. I HAVE OWNED CHRYSLER PRODUCTS FOR 20 YEARS & NEVER HAD THIS PROBLEM. I SHOULD HAVE REACTED SOONER, BUT I FIGURED IT WAS OUT OF WARRANTY, AND NOW I HAVE LEARNED OF OTHERS WITH THE SAME PROBLEM. DT
I CONTACTED THE DEALER FOR THE EVAPORATOR/CONDENSER PROBLEM ON THE AIR CONDITIONER ON THE VEHICLE- THE CUSTOMER SERVICE REP. AT CHRYSLER TOLD ME THAT THE MILEAGE WAS TOO HIGH AND THERE IS NOTHING HE CAN DO FOR ME- BUT HE IMMEDIATELY TRIED TO SELL ME A NEW VEHICLE AT A "SPECIAL PRICE". THIS IS THE 3RD TIME THAT JEEP/ DAIMER CHRYSLER HAS FAILED TO COVER ANYTHING UNDER THE RECALL CONDITIONS. THE FIRST TIME WAS A BRAKE PROBLEM THAT I CLEARLY STATED WAS A MFG. DEFECT- THEY INSISTED THAT IT WAS MY DRIVING HABITS, PAID OUT OF POCKET FOR THE REPAIR. 2ND PROBLEM WAS A WIRING HARNESS PROBLEM THAT THE DEALER HAD PROBLEMS FINDING AND THEN ATTEMPTED TO CHARGE $$$$ FOR THE REPAIR- AGAIN OUT OF POCKET REPAIR FOR WHAT I FEEL WAS A MFG. DEFECT OR OVERSIGHT ON THE WIRING HARNESS ASSEMBLY. SO I WILL DEFINITELY MAKE THIS MY LAST CHRYSLER/JEEP PURCHASE FOR ME AND MY FAMILY.*AK
AIR CONDITIONER EVAPORATOR DEFECTIVE, SEVERAL DEALER MECHANICS AGREE THIS IS A COMMON SITUATION WITH THIS SPECIFIC MODEL. NON-DEALER MECHANICS ALSO SEE THIS AS SITUATION COMMONLY. CHRYSLER HAS ISSUED EXTENDED WARRANTY FOR OTHER VEHICLES FOR SIMILAR PART BUT WON'T FOR THIS MODEL. ALSO, PREVIOUS CONDENSATION LEAKAGE FROM FRONT PASSENGER AIR VENTS.*AK
CONSUMER STATES THAT THE AIR CONDITIONING UNIT HAS BEEN COMPLETELY REPLACED AND STILL FAILS TO FUNCTION. *TT
AIR CONDITIONER COIL LEAKING, SAME PART ON GRAND CHEROKEE RECALLED. *AK
AIR CONDITIONER DID NOT COOL PROPERLY. *SLC *YH
CD PLAYER WOULD NOT TAKE CDS. *SLC *YH
AIR CONDITIONER DID NOT COOL PROPERLY. *SLC
CD PLAYER WOULD NOT TAKE CDS. *SLC
THE A/C WAS NOT COOLING PROPERLY. *YH
THE CD PLAYER MALFUNCTIONED. *YH
THE CD PLAYER MALFUNCTIONED. *YH
THE TAPE DECK HAS BEEN REPLACED TWICE.*JB
AIR CONDITIONER DOES NOT GET COLD.*JB
THE EVAPORATOR CORE SHOULD NOT GO ON A 5 YEAR JEEP. *AK
THE VEHICLE HAS HAD TWO EXPERIENCES WITH THE AIR CONDITIONER EVAPORATIOR FAILING, RECALL ON OTHER MODELS, HOWEVER JEEP CHEROKEE SPORT IS NOT INCLUDED EVEN THOUGH THE CONDITIONS ARE THE SAME. *MJS
AIR CONDITIONER IS LEAKING FLUID. VEHICLE WILL BE COLD ONE MINUTE, AND THE NEXT MINUTE IT IS HOT. VEHICLE WAS TAKEN TO A MECHANIC, AND THE EVAPORATOR COIL NEEDED TO BE REPLACED. *AK
AIR CONDITIONING LEAK DUE TO EVAPORATOR COIL FAILURE. MJS
A/C FAILUURE. BLOWS HOT AIR. DEALER REPAIRED PROBLEM THE FIRST TIME. NOW, 30K MILES LATER, SAME PROBLEM. I HAVE FRIENDS WITH A 1997 GRAND CHEROKEE(SAME ENGINE, ETC) WHO JUST HAD THE A/C MALFUNCTION ON THEIR VEHICLE.
CD PLAYER FAILED. MJS
CD PLAYER SWITCH FAILED.
STEREO MALFUNCTIONING. *YC
CD PAYER FAILED TWICE. YH
ELECTRICAL INSTRUMENT PANEL NOT WORKING. YH
CD PLAYER FAILED. *YC
C/D PLAYER FAILED.