2015 Ford Edge Seats Problems

Intermittently the seat heater for the drivers seat activates on its own. Goes to full heat getting extremely hot. Cannot initially turn down or off with the button on dash. Have to turn off vehicle and let it sit. Start vehicle - seat heater still on full. Sometimes the off/start sequence has to be repeated several times, before the button will work, lowering or turning off the seat heater. Incidents are increasing in frequency. Now taking more off/starts to get the seat heater to deactivate. Last incident. 5 off/start sequences over an 8-10 minute period.

The contact owns a 2015 Ford Edge. The contact stated that the track underneath the front driver’s side seat had a sharp edge, which cut her ankle. The contact had a cut on the back of the right calf but did not seek medical attention. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

ISSUE 1: WHEN AMBIENT AIR TEMPERATURES ARE ABOVE 85 DEGREES THE ENGINE SHUTTERS,ACCELERATES VERY SLOWLY AND THE ENGINE LIGHT FLASHES. THIS HAPPENS CONSISTENTLY ON SHORT AND LONG TRIPS WITHOUT ANY WARNING. ISSUE 2: VENTILATED/COOLED SEATS DO NOT WORK WHEN AMBIENT AIR TEMPERATURES ARE ABOVE 75 DEGREES.

TL* THE CONTACT RENTED A 2015 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE HEATED SEATS ACTIVATED, THE FRONT DRIVER SEAT BECAME EXTREMELY HOT AND UNCOMFORTABLE. THE CONTACT TURNED OFF THE HEATED SEATS AND DISCOVERED THAT HER SKIN WAS BLISTERED DUE TO THE FAILURE. THE CONTACT REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.