2012 Ford Edge Latches & Locks Problems

The contact owns a 2012 Ford Edge. The contact stated that on numerous occasions the door ajar warning light intermittently illuminated while all the doors were properly closed. The contact then stated that the navigation system and the rear-view camera intermittently displayed a distorted or blank screen. Additionally, the contact stated that the theft system alarm started to malfunction and was inadvertently activated. As a result, the battery failed. The vehicle was taken to the dealer where it was diagnosed that the open-door sensor circuit failed, and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and transferred to the NHTSA Hotline. The failure mileage was approximately 151,193.

door ajar warning light stays on

The contact owns a 2012 Ford Edge. The contact stated that the door failed to close and lock securely. The door ajar message was displayed. The battery was drained due to the failure. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 220,000.

The contact owns a 2012 Ford Edge. The contact stated that the latch on the driver’s side door failed to operate intermittently with the door ajar warning light illuminated. The vehicle was not been diagnosed nor repaired. A diagnostic test was scheduled but was still pending. The manufacturer was notified of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximately 69,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING, THE FRONT DRIVER'S SIDE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE DOOR FAILED TO REMAIN SECURELY LATCHED. THE REAR DRIVER'S SIDE DOOR AJAR WARNING LIGHT ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO BRADEN FORD LOCATED AT 9090 ALAMO DR, TAMPA, FL 33619, WHO REPLACED THE FRONT DRIVER'S DOOR LATCH HOWEVER, THE REAR DRIVER'S SIDE DOOR LATCH WAS NOT INCLUDED IN THE MANUFACTURER SERVICE COVERAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FAILED TO FUNCTION PROPERLY. THE DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED FREQUENTLY. ALL OF THE DOORS FAILED TO REMAIN LOCKED SEVERAL TIMES. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR AND CHIME OPERATED INDEPENDENTLY, EVEN WHEN THE DOORS WERE CLOSED. IN ADDITION, THE DOOR COULD NOT BE LATCHED WHEN THE IGNITION WAS IN THE ON POSITION. THE WARNING INDICATOR CEASED TO FUNCTION UNTIL THE VEHICLE WAS OPERATED AT A HIGHER SPEED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A DOOR LATCH MALFUNCTION, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED, WHICH INDICATED THAT THE DOORS WERE STILL OPEN. THE DOME LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR LATCH WAS NOT CLOSING. THE CONTACT STATED THAT THE OTHER FORD MODELS HAD RECALLS FOR THE DOOR LATCH AND WAS REQUESTING THAT THE 2012 FORD EDGE MODEL BE INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN...UPDATED 11/03/16 *BF..UPDATED 11/21/16 *BF THE CONSUMER STATED THE DOOR LATCHES DID NOT CLOSE PROPERLY, WHICH CAUSED THE DOOR AJAR LIGHT TO ILLUMINATE ON THE DASH. THE CONSUMER HAD TO SLAM THE DOOR SHUT 10 TIMES BEFORE THE DOOR AJAR LIGHT WENT OUT. IT ALSO CAUSED THE INTERIOR LIGHTS TO STAY ON AND CAUSED THE BATTERY TO DIE.. UPDATED 12/13/16.*JB

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING, ALL FOUR DOORS WOULD NOT LOCK. THE DOOR AJAR INDICATOR ILLUMINATED. THE VEHCILE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANFACTURER WAS NOTIFED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,200.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR LATCH MALFUNCTIONED AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED, WHICH INDICATED THAT THE DOORS WERE STILL OPEN. ALSO, THE DOME LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE LATCH NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED AND ALL THE DOORS UNLOCKED WITHOUT ACTIVATION. A WARNING FROM THE INSTRUMENT CLUSTER INDICATED THAT THE CONTACT SHOULD PARK AND SHUT THE VEHICLE OFF. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO RESTART BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. UPDATED 1/19/16 LN *JS

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE DOOR LATCH FAILED AND THE DOOR AJAR WARNING INDICATOR SOUNDED. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO CLOSE THE DOOR; HOWEVER, THE FAILURE PERSISTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,600.

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN STARTING THE VEHICLE, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE INTERIOR LIGHTS FAILED TO DEACTIVATE. THE CONTACT MENTIONED THAT THE FAILURE CAUSED THE BATTERY TO FAIL. IN ADDITION, CHILDREN SEATED IN THE REAR SEATS WERE ABLE TO OPEN THE DOORS WHEN CHILD LOCK WAS ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING AT 20 MPH, THE DOOR AJAR WARNING LIGHT ILLUMINATED. IN ADDITION, THE DOME LIGHT ILLUMINATED AND THERE WAS A WARNING CHIME. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE DOOR AJAR LATCH NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE DOOR AJAR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING 5 MPH, THE FRONT DRIVER SIDE AJAR WARNING INDICATOR REMAINED ILLUMINATED AND A CHIME SOUNDED EVEN THOUGH THE DOOR WAS CLOSED SECURELY. THE CONTACT MENTIONED THAT WHEN THE FAILURE OCCURRED, ALL FOUR POWER DOOR LOCKS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE FRONT DRIVER SIDE DOOR LATCH. ONE YEAR LATER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 5/18/15*CN UPDATED 10/2/2017*CN

DRIVER DOOR LATCH ASSEMBLY FAILURE RESULTS IN A DRIVER DOOR AJAR WARNING. DOOR IS LATCHED AT LEAST ENOUGH TO STAY SHUT, HOWEVER, THE WARNING STAYS ON. AS A RESULT, THE AUTO DOOR LOCK AT 10MPH DOES NOT HAPPEN. IF YOU USE THE DOOR LOCK PUSH BUTTON, THE DOORS LOCK AND THEN IMMEDIATELY UNLOCK. THE ONLY WAY TO LOCK THEM IS TO PUSH DOWN EACH ON THE DOOR BUTTONS. SMALL CHILDREN OR BABIES IN THE BACK SEAT CAN'T AND THE DRIVER CAN'T REACH ALL THE DOORS. NOT A GOOD SITUATION. ALSO, EVERY TIME YOU STOP, FOR INSTANCE AT A LIGHT, ANOTHER WARNING TO PUT THE CAR IN PARK OCCURS WHEN YOU RELEASE THE BRAKES. ANOTHER DISTRACTION. DEALER SAYS PART IS ON BACKORDER. THIS, ALONG WITH ALL THE WEB INSTANCES, INDICATES A WIDESPREAD PROBLEM WITH THE DOOR LATCH ASSEMBLY ON EDGE AND LINCOLN. A RECALL SEEMS TO BE IN ORDER AS THE DESIGN IS FAULTY IN TODAY'S WORLD! CARB CLEANER AND WD 40 WORKED FOR A FEW TIMES FOR A FEW DAYS BUT NOW PROBLEM IS SOLID. THE LATCH SPRING APPEARS TO BE BROKEN AND/OR A FAULTY SENSOR - ALL PART OF THE SAME ASSEMBLY. *TR

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER AND REAR DRIVER SIDE DOOR'S WERE INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE SENSOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR LATCH SWITCH FAILED TO ENGAGE AND THE DOOR AJAR WARNING LIGHT WOULD ILLUMINATE WHEN THE DOOR WAS ACTUALLY CLOSED. ADDITIONALLY, THE DOORS WOULD INDEPENDENTLY BECOME UNLOCKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE DOOR LOCK SWITCH NEEDED TO BE CLEANED AND/OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.