2020 Dodge Journey Backup System Problems
4 owner-reported backup system complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Backup System Recalls (1)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Owner Complaints (4)
Your rear-view camera is malfunctioning—the image occasionally appears upside down or rolls across the screen. There's a recall (Campaign 25V552000) to address this issue, but your dealer has told you the replacement part isn't currently available. You've been waiting longer than you'd expect for the recall repair to be completed. The problem started around 43,000 miles.
Parts you may need:
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Your rear-view camera display is showing an upside-down or blank image, making it difficult to see behind your vehicle when backing up. This is a known issue covered under a safety recall, but the replacement parts are currently on backorder and not yet available from the manufacturer. Getting this fixed will likely involve the dealer replacing the camera module or its wiring/connector when parts become available.
Parts you may need:
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Your 2020 Dodge Journey is part of a safety recall (25V552000) for the back-over prevention system, but the replacement parts aren't yet available from the manufacturer. You've been waiting longer than seems reasonable for the repair to be completed, and your dealer has confirmed the parts are still unavailable. You haven't experienced any actual failure of this system yet. The fix will involve installing updated back-over prevention components once they become available.
Parts you may need:
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Approximately two weeks ago, my back up camera, which is located on my rearview mirror started flickering off and on and then it flips upside down and I’ve done some research on the Internet and it says that a lot of people has had this issue with the Dodge journey in the back up camera so I find this to be a safety issue and I believe this is something that Dodge should be fixing for their consumers