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2016 Dodge Grand Caravan Seats Problems

17 owner-reported seats complaints from NHTSA data

17
Complaints
1
Recalls
Jan 2021Nov 2022
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Seats Recalls (1)

RECALLCampaign #16V300000

SEATS:MID/REAR ASSEMBLY

Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.

Fix: Chrysler will notify owners, and dealers will re-torque the third row seatback nuts, free of charge. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S37.

Owner Complaints (17)

criticalSEATS
Filed: Aug 2025

The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the front driver-side seat headrest deployed. The contact heard an abnormal sound before the headset deployed.

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NHTSA #: 11681390
criticalSEATS
Filed: Jun 2025

The headrest on the driver seat ejected while I was driving. The headrest is unable to go back into the correct position. It looks as if a plastic piece has failed inside the headrest.

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NHTSA #: 11669411
criticalSEATS,UNKNOWN OR OTHER
Filed: Oct 2024

Closed the driver side sliding door and the headrest on the driver seat exploded open. Car was not in motion. Door shut and head rest adjacent to it just popped apart and hit the head of the person in the driver seat.

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NHTSA #: 11619461
criticalSEATS
Filed: Apr 2024

the head rest deployed without being in an accident and now cannot be re-assembled. This is a recurrent problem with Chrysler vehicles including the Grand Caravan.

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NHTSA #: 11582783
criticalSEATS,UNKNOWN OR OTHER
Filed: Jul 2023

Passenger side active headrest deployed on its own while driving. No accident or collision involved. 16 year old son was seated in the passenger side seat when the headrest deployed on its own.

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NHTSA #: 11534310
criticalSEATS
Filed: Jul 2023

The driver's seat headrest active head restraint randomly deployed as I was exiting the vehicle. The plastic retainers had broke off allowing the headrest to deploy and it cannot be reset. If this had occurred while driving, the headrest could have struck me in the back of the head possibly causing injury or could have lead to an accident.

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NHTSA #: 11530852
criticalSEATS
Filed: Apr 2023

The passenger side head rest "deployed" while sitting still at the gas pump. My great niece was reclined and when she raised the seat back up, it popped out and hit her in the back of the head.

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NHTSA #: 11519539
criticalSEATS
Filed: Nov 2022

A few months ago, the passenger seat headrest safety system deployed with no warning while the vehicle was parked/off. No warning systems were triggered on the vehicle. I can see that inside the headrest, the light plastic frame which retains the metal pin has cracked, probably just from the pressure of the springs over time.

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NHTSA #: 11493871
criticalSEATS
Filed: Sep 2022

The headrest on my vehicle on the driver seat deployed while in use for no apparent reason.

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NHTSA #: 11484772
criticalSEATS
Filed: May 2022

The contact owns a 2016 Dodge Grand Caravan. The contact stated while the vehicle was parked and unoccupied, the front driver's side headrest deployed inadvertently. The dealer and the manufacturer were not notified of the failure.

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NHTSA #: 11464103
criticalSEATS
Filed: Jun 2021

The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 70 MPH, the driver’s side headrest air bag deployed without warning. The contact pulled over and the vehicle was towed to be diagnosed.

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NHTSA #: 11420033
criticalSEATS
Filed: Jan 2021

Tl* the contact owns a 2016 dodge grand caravan. The contact stated that while her spouse was driving 55 MPH, the driver's side headrest deployed without warning. The vehicle was not taken to the dealer for diagnosis or repairs however, paul sherry chrysler jeep dodge ram (8645 n co rd 25a, piqua, oh 45356, (937) 778-0830) was contacted and provided a repair estimate.

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NHTSA #: 11386511
criticalSEATS
Filed: Oct 2019

The van was in park, off, locked and unoccupied, in my driveway, on a level surface, when the driver side front seat headrest safety system deployed. It was discovered when we were preparing to leave. The plastic tabs on the inside of the headrest appear to have broken, allowing it to move up and forward.

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NHTSA #: 11266535
mediumSEATS
Filed: Oct 2019

SRS HEADREST DRIVER SIDE TRIGGERED WHILE VEHICLE WAS EMPTY SITTING IN DRIVEWAY. RETAINING CLIPS BROKEN AND DAMAGED. IN PROCESS OF GETTING PLAZA DODGE IN ORANGEBURG SC TO LOOK AT THE PART AND MAKE RECOMMENDATIONS AND THEY ARE GOING TO CONTACT FCA.

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NHTSA #: 11277369
lowSEATS
Filed: Jul 2025

I was waiting at a red light when I was violently hit in the back of my head which caused some disorinetation and pain. I asked my wife to tell me what happened ( I thought we might have been rear-ended) but she said my headrest had broken open.

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NHTSA #: 11676102
lowSEATS
Filed: Apr 2021

The front passenger headrest popped forward while adjusting the seat to load equipment in the rear floorboard compartment. The plastic assembly that holds the metal pin which is used to keep the headrest in its normal position had broken. This is apparently a common problem according to internet research but no recall has been issued.

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NHTSA #: 11407439
lowSEATS
Filed: May 2017

The 2016 dodge grand caravan was the direct cause of injury during appropriate and expected use of the vehicle. The vehicle did not malfunction. I was sitting in the middle left passenger's seat while the vehicle was in park.

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NHTSA #: 10986110

Other 2016 Dodge Grand Caravan Issues