Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
2020 Dodge Durango — Known Issues & Recalls
Complaints from Jan 2024 to Dec 2023
The most reported issue is exterior lighting problems (14 complaints). 2 involved fires.
Open Safety Recalls (2)
NHTSA Campaign: 20V191000
Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
NHTSA Campaign: 21V280000
Component: AIR BAGS:CRITICAL FASTENERS
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Fix: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Owner-Reported Issues (20 of 49)
Exterior Lighting →4 issues
Water is getting inside your rear tail lights and rear running lights, causing them to fail prematurely. What started as a small issue in one section has rapidly spread, and eventually your marker lights and rear running lights may stop working entirely, leaving you with only brake lights for rear illumination when your headlights are on. Since these lights aren't user-serviceable, the seals need to be replaced or the entire light assemblies may need to be swapped out.
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Water accumulated inside the center trunk LED light (racetrack style), causing it to short circuit. This failure knocked out your taillights, license plate light, and backup lights all at once. The fix will likely involve replacing the damaged LED light assembly and sealing it to prevent future water intrusion.
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Your brake lights aren't sealed properly, causing the LED lights in the rear brake lights to short out and stop working. This is a safety concern since other drivers won't see when you're braking. The fix will likely involve replacing the brake light housings or resealing them to keep moisture out.
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Your taillights have failed due to water and moisture getting inside the units, causing the decorative 'racetrack' style lighting to stop working completely. Your license plate light also stopped working from water damage. Replacing these units cost over $1,200. The fix will involve replacing the entire taillight assembly and license plate light to restore proper lighting.
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Unknown Or Other →3 issues
Your vehicle's dashboard warning light indicates a problem with the airbag system. This is the same issue affecting certain Dodge Charger models that have been recalled for safety reasons. You should have this inspected by a dealer immediately to ensure your airbags will deploy properly in a crash.
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Your Durango's keyless ignition system doesn't alert you if you exit the vehicle while the engine is still running — a particular concern if you're hard of hearing and can't hear the engine running. If you accidentally leave the car running in an attached garage, carbon monoxide could seep into your home, which poses a serious safety risk. The car's computer knows when the engine is on and when the key fob has left the vehicle, so it should sound a horn warning to alert you of the problem. This could be resolved through a software update.
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After your battery was replaced, your infotainment system stopped working properly, including the backup camera which no longer activates when you put the car in reverse. This suggests the system may need to be recalibrated or reset after the battery work was done. A technician will likely need to perform a system reset or software update to restore full functionality.
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Engine →3 issues
When you accelerated to pass another vehicle on a two-lane highway, your engine lost power and all dashboard lights flickered on and off. Your check engine light came on and displayed a message about the auto start-stop system not working. Power returned and you completed the pass, but this power loss during passing could have caused a serious accident.
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Your engine shakes badly and loses power when you accelerate hard or drive at high RPMs, then improves after 30 seconds of light driving before returning when you push it again. Your dashboard shows a severe misfire on cylinder #1. Your mechanic replaced the ignition coil and spark plugs, but the problem persists because it appears to be a manufacturer defect inside the engine itself.
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When you accelerate, your engine suddenly loses power and slows down, triggering the check engine light. The start-stop feature also disables itself. This happens frequently, making highway driving difficult and unsafe.
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Air Bags →2 issues
While driving, your passenger seat's active headrest suddenly exploded without any collision or impact occurring. This is a spontaneous failure of a safety component that should only deploy during a crash.
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Your airbag warning light came on while driving. You took your Durango to the dealer for diagnosis, and discovered there's a safety recall for this issue (NHTSA Campaign 21V280000), but your vehicle's VIN wasn't included in the recall. The manufacturer was notified and assigned a case number, but the problem wasn't fixed.
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Seats →1 issue
Your car's driver's seat caught fire while the seat heater was on, causing a burn hole in the seat cushion and burning your skin. The dealer confirmed an electrical fire occurred inside the seat itself, though the exact cause wasn't determined. The entire front driver's seat will need to be replaced to fix this issue.
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Steering,service Brakes →1 issue
Your steering column is rubbing against the brake line, which has caused the brake line to rupture. This defect creates a potential fire hazard and could lead to brake failure, increasing the risk of a collision. The steering column and brake line assembly may need to be inspected, realigned, or replaced to prevent further damage.
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Service Brakes →1 issue
Your catalytic converter has rubbed through both rear brake lines and is also rubbing against the fuel line. This happened on a completely stock vehicle with no modifications or accident history, and the same issue appears to be present on similar vehicles at the dealership. This is a serious safety concern that could lead to brake failure or fuel leakage. The fix will likely involve repositioning or protecting the brake and fuel lines, and possibly replacing the damaged lines.
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Electrical System,engine →1 issue
Your rear taillights are collecting water inside, making it hard for other drivers to see when you brake. Additionally, your engine experienced power failure at 85,000 miles due to worn cams and lifters on the driver's side—a repair shop indicated this shouldn't happen at that mileage and that Dodge has declined warranty coverage. Fixing this will likely require replacing the camshaft, lifters, and possibly resealing the taillight housings to prevent water intrusion.
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Fuel/propulsion System →1 issue
Your vehicle is having trouble starting on the first attempt, and the problem is getting worse over time. You may need to crank the engine multiple times before it starts. This could be related to a fuel system issue, similar to a recall that affected earlier model years for fuel pump relay problems. The repair will likely involve diagnosing and possibly replacing the fuel pump relay or related fuel system components.
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Electrical System →1 issue
Your Dodge Durango's TIPM (Totally Integrated Power Module) is faulty, causing your engine to crank but not start multiple times daily. The dealer has confirmed the problem and found a melted fuse inside the TIPM, which is a serious electrical concern. Without check engine lights appearing, the issue is difficult to diagnose on your own. The fix will likely involve replacing the TIPM unit entirely.
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Wheels →1 issue
Your rear driver-side wheel suddenly stopped rolling properly, forcing you off the road. You experienced severe swaying and heard knocking sounds, but no warning lights appeared beforehand. A tire shop confirmed this was a manufacturer defect rather than a flat tire or debris, and you had to pay for repairs despite your tire warranty covering the vehicle until 2028.
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Electrical System,exterior Lighting →1 issue
Your tailgate's racetrack lighting (the decorative light strip) has water trapped inside it, which has caused both the racetrack lights and license plate light to stop working. Dodge has refused to repair or replace the tailgate despite multiple requests. This is a cosmetic and functional lighting issue that affects your vehicle's appearance and visibility of the license plate at night.
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Related Vehicles
Other Dodge Durango years: