2011 Chevrolet Malibu Latches & Locks Problems

AS I WAS LEAVING WORK AT NIGHT, I UNLOCKED MY DOORS WITH THE KEY REMOTE AND I WENT TO REACH FOR MY DRIVER'S SIDE DOOR HANDLE AND COULDN'T OPEN THE DOOR. I TRIED LOCKING AND UNLOCKING THE DOOR A COUPLE TIMES AND I EVEN TRIED TO UNLOCK IT MANUALLY BUT COULD NOT OPEN THE DRIVER'S SIDE DOOR. I FINALLY HAD TO CLIMB IN THROUGH THE PASSENGER SIDE DOOR TO GET INTO THE CAR. I HAVE NOTICED THAT IN THE PAST WHEN I WENT TO SHUT MY DOOR IT WOULD JUST BOUNCE OF THE LATCH, AND I JUST ATTRIBUTED THAT TO IT NEEDED LUBRICATION. I HAVE BEEN LOOKING AT THE CHEVY MALIBU FORUMS AND NOTICED THAT THIS IS QUITE A COMMON ISSUE. (HTTP://WWW.CHEVYMALIBUFORUM.COM/FORUMS/ARCHIVE/INDEX.PHP/T-3433.HTML). THIS IS NOT AN ELECTRICAL/MECHANICAL ISSUE, BUT I FEEL THAT THIS IS STILL A GREAT SAFETY CONCERN. I DID A LIVE CHAT WITH A REPRESENTATIVE FROM GM AND TOLD THEM THAT I WAS CONCERNED BECAUSE WHAT IF I WERE TO GET HIT FROM THE PASSENGER SIDE AND COULDN'T GET OUT OF THE CAR. I WAS THEN TOLD BY THE REPRESENTATIVE THAT "UNFORTUNATELY, THEY DO NOT DEAL WITH HYPOTHETICAL SITUATIONS". MEANING, I HAVE TO ACTUALLY BE INJURED FOR THEM TO REPLACE A FAULTY DOOR LATCH. THERE IS ALREADY A SERVICE BULLETIN FOR THE SAME ISSUE WHICH IS LISTED ON YOUR WEBSITE. I FEEL THAT GM SHOULD BE RESPONSIBLE FOR THE REPAIRS. THEY KNOW THIS IS A SAFETY ISSUE. THEY KNOW IT'S AN ISSUE REGARDLESS. I DON'T WANT TO END UP ANOTHER STATISTIC AND HAVE MY CAR RECALLED 11 YEARS LATER WHEN IT'S TOO LATE. I APPRECIATE YOUR ASSISTANCE IN THIS MATTER. *JS