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2014 Chevrolet Impala Body & Structure Problems

18 owner-reported body & structure complaints from NHTSA data

18
Complaints
1
Recalls
Feb 2015Dec 2019
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Body & Structure Recalls (1)

RECALLCampaign #14V489000

STRUCTURE

General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."

Fix: Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace the console storage compartment door inertia latch, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14476.

Owner Complaints (18)

mediumSTRUCTURE
Filed: Dec 2020

THE AREA IN MY TRUNK WHERE THE SPARE TIRE IS KEPT, KEEPS FILLING UP WITH WATER. IT HAS ALSO PRODUCE AN ODOR THAT AS THE ENTIRE CAR SMELLING LIKE MILDEW. THE VEHICLE HAS BEEN PARKED IN MY DRIVEWAY FOR THE PAST YEAR.

NHTSA #: 11378106
mediumSTRUCTURE
Filed: Sep 2020

TRUNK TAKING ON WATER CAUSING MILDEW EVERYWHERE! I JUST PURCHASED VEHICLE AND TRYING TO CLEAN THE MESS UP BUT WOULD LIKE TO KNOW WHERE/WHY IS THIS HAPPENING AND IF CAN BE FIXED AND THE REPAIR COST.

NHTSA #: 11352489
mediumSTRUCTURE
Filed: Aug 2020

MY SUNROOF EXPLODED ON AUGUST 26, DASHCAM SHOWS NO OBJECT. 2014 CHEVROLET IMPALA LT WHILE DRIVING ALONG INTERSTATE 696 IN WARREN, MICH ABOUT 12:21 PM. FACTORY INSTALL FRONT GLASS OF A PANORAMIC SUNROOF.

NHTSA #: 11351749
mediumSTRUCTURE,UNKNOWN OR OTHER
Filed: Mar 2020

WATER LEAKING INTO TRUCK MOLD IS GROWING I KNOW THERE'S BEEN A LOT OF CASES THIS PROBLEM NEED TO GET FIXED MY CAR SMELLS REALLY BAD LIKE MOLD THIS IS A HEALTH ISSUE.

NHTSA #: 11319466
mediumSTRUCTURE
Filed: Dec 2019

THE REAR TAIL LIGHTS ARE LEAKING WATER WHEN IT RAINS OR GOING THROUGH A CAR WASH.

NHTSA #: 11288499
mediumSTRUCTURE
Filed: Aug 2019

WHILE DRIVING ON FREEWAY ABOUT 70 MPH TODAY ON WAY HOME I OPENED SUNROOF. AS NORMAL THE CLOTH SUNROOF RETRACTED AND SECONDS LATER THE ACTUAL GLASS ROOF OPENED. HALF WAY THOUGHT OPENING. THE CLOTH CAUGHT OR GOT STUCK AND I HEAR TEARING SOUNDS ALL AROUND MY HEAD. THE PLASTIC PIECE THAT HAS THE CLOTH COVER ATTACHED LOOKS LIKE THE ADHESIVE JUST GAVE OUT AND NOW THE CLOTH IS FLAPPING DOWN BLOCKING VIEW OF REAR OF CAR.

NHTSA #: 11244560
mediumSTRUCTURE
Filed: Jul 2019

WHEN THE VEHICLE IS STATIONARY RAINWATER DRAINS INTO THE TRUNK AND INTO THE SPARE TIME COMPARTMENT. THERE'S A DEFECT WITH THE TAIL LIGHTS AND SEALS BETWEEN THE TRUNK AND REAR OF THE VEHICLE. I'M NOT THE ORIGINAL OWNER AND WASN'T AWARE ANYTHING HAD BEEN DOCUMENTED ON THE ISSUE. FURTHERMORE, I DIDN'T KNOW THERE WAS AN ISSUE UNTIL 2017 WHEN I NEEDED MY SPARE TIRE. HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2014/SB-10092869-0335.PDF - ISSUE ALREADY DOCUMENTED, BUT I WANTED TO OFFICIALLY REPORT MY PROBLEM BECAUSE I SHOULDN'T HAVE TO PAY OUT-OF-POCKET FOR THE REPAIR, ONLY BECAUSE I WASN'T NOTIFIED.

NHTSA #: 11234079
mediumSTRUCTURE,UNKNOWN OR OTHER
Filed: Apr 2019

I NOTICED WATER/DAMPNESS ON TWO LOCATIONS OF MY 2014 CHEVROLET IMPALA (WHILE IT IS STATIONARY) 1. FLOOR CARPET ON PASSENGER SIDE FRONT SEAT IS THOROUGHLY WET (SEE ATTACHED PHOTOS), WITH THE DAMPNESS EXTENDING TO THE REAR SEATS. 2.INSIDE THE TRUNK IN AREA BEHIND THE REAR WHEEL. TOOK THE CAR TO THE DEALERSHIP AND THEY ADVISED I WOULD HAVE TO PAY FOR DIAGNOSIS AS WELL AS REPAIR. THIS IS A MANUFACTURING DEFECT THAT MAY HAVE RESULTED IN DAMAGE TO THE INTERIOR CARPET, STRUCTURAL PANELS - FLOOR (POSSIBLE RUST). GM CUSTOMER SERVICE NOR THE DEALERSHIP IS WILLING TO ABSORB THE COST AND EXPECTS MY (CONSUMER TO PAY)

NHTSA #: 11203499
mediumSTRUCTURE
Filed: Apr 2019

SPARE TIRE COMPARTMENT HOLDS WATER TURNING TO MOLDY, MILDEW SMELL AFTER CAR WASH OR HEAVY RAIN.

NHTSA #: 11194240
mediumSTRUCTURE
Filed: Dec 2018

2014 CHEVROLET IMPALA TRUNK LEAKS. WATER FILLS INTO THE SPARE TIRE WHEEL WELL AND WETS ALL FABRIC IN THE TRUNK. SPARE TIRE STARTING TO RUST AND MILDEW SMELL IN TRUNK.

NHTSA #: 11155628
mediumSTRUCTURE
Filed: Aug 2018

WATER LEAK IN TRUNK CAUSED BY TAIL LAMP SEALS LEAKING WATER INTO TRUNK AS ADVISED BY DEALER INSPECTION.

NHTSA #: 11123264
mediumSTRUCTURE
Filed: Mar 2018

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL FOR THE TAIL LIGHT GASKETS, WHICH WAS REPAIRED IN 2014. FOUR YEARS LATER, WHILE OPENING THE TRUNK, THE CONTACT NOTICED THAT WATER HAD BUILT UP BY THE SPARE TIRE AND MOLD WAS FORMING ON BOTH SIDES OF THE TRUNK. THE DEALER (CENTENNIAL CHEVROLET, 5209 PITTSBURGH RD, UNIONTOWN, PA 15401) WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.

NHTSA #: 11079207
mediumSTRUCTURE
Filed: Feb 2018

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. DURING RAINY WEATHER CONDITIONS, WATER LEAKED INTO THE TRUNK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

NHTSA #: 11073801
mediumSTRUCTURE
Filed: Feb 2015

MY NEW CAR DEVELOPED A HORRIBLE ODOR AFTER ONLY ABOUT 1.5 YEARS OF OWNING IT. I HAD MIDAS MUFFLE LOOK FOR THE ODOR BECAUSE I THOUGHT IT MIGHT BE A DEAD MOUSE OR SQUIRREL. AT FIRST THEY COULDN'T FIND IT BUT ON THE SECOND VISIT (YOUR NOT GOING TO BELIEVE THIS) THEY FOUND SOME TYPE OF GROWTH INSIDE THE CAR'S FRAME RAIL ON THE PASSENGER SIDE OF THE CAR. THE SUBSTANCE ACTUALLY LOOKED LIKE SOME KIND OF MOLD OR FUNGUS GROWTH INSIDE THE FRAME RAIL. I THEN TOOK IT TO POHANKA CHEVEROLET, I BROUGHT THEM PICTURES OF THE MOLD/FUNGUS, I BROUGHT THEM SAMPLES OF THE MOLD/FUNGUS AND SHOWED THEM WHERE IT WAS LOCATED. THERE RESPONSE TO ME WAS THEY DIDN'T KNOW WHAT IT WAS, THEY COULDN'T GET TO IT AND THEY CAN'T FIX IT. THEY RECOMMENDED THAT MAYBE THEIR BODY SHOP COULD FIGURE OUT SOMETHING BUT IT IS NOT COVERED UNDER WARRANTY. I TOLD THEM THAT THIS PROBLEM WAS MAKING ME AND MY FAMILY SICK TO BE IN THE CAR BUT THEIR RESPONSE WAS HOW SORRY THEY WERE BUT IT IS NOT COVERED UNDER THE NEW CAR WARRANTY AND BASICALLY NOT THEIR PROBLEM. THEY ALSO REPORTED ON THE INVOICE THAT THE SMELL WAS FROM THE WATER IN THE SPARE TIRE WHEEL WELL WHICH THE SERVICE ADVISOR KNOWS IT WASN'T SINCE HE DIDN'T WANT TO HANDLE THE SAMPLE I BROUGHT AND HE COMPLAINED ABOUT HOW BAD IT SMELLED. I ACTUALLY HAVE NO CLUE WHAT THIS MOLD/FUNGUS IS AND I'M HAVING IT TESTED BY A FAIRFAX LAB NEXT WEEK. ALL IN ALL I HAVE SPENT ALMOST $1000 TRYING TO RESOLVE THIS PROBLEM BUT MY GUESS IS I"M GOING TO HAVE TO GET RID OF THIS CAR WITH ONLY 12-13000 MILES. I GUESS I SHOULD HAVE KNOWN, THERE WAS NO PROBLEM WITH THE CHEVY IGNITION SWITCHES EITHER UNTIL SOME FOLKS DIED FROM IT. I'VE NOTICED SIMILAR COMPLAINTS BUT I BET NO ONE HAS LOOKED AT THE CAR'S FRAME RAIL, THIS ISSUE IS TRULY UNBELIEVABLE AND NO ONE I HAVE TALKED TO (INCLUDING POHANKA CHEVEROLET)HAD EVER HEARD, SEEN OR EXPERIENCED SUCH A PROBLEM. *JS

NHTSA #: 10681799
mediumSTRUCTURE,UNKNOWN OR OTHER
Filed: Apr 2014

I KEPT ON BLAMING MY FAMILY FOR SPILLING WATER IN THE BACK SEAT OF MY CAR. I KEEP MANY ITEMS IN THE TRUNK OF MY CAR, TO INCLUDE MY CAMERA. MY CAR WAS SMELLING AWFUL. I DID NOT THINK TO LOOK IN THE TRUNK. I WENT IN THE TRUNK, AND ALL MY ITEMS WERE WET, AND MOLDED. MENTALLY, I AM TORN, BECAUSE I TRADED MY SS2008 FOR THIS 2014 VEHICLE. MENTALLY, I FEEL THAT I WAS BEAT. NOW I AM GOING TO RECEIVE A CAR BACK THAT HAS BEEN PATCHED UP. I STILL MUST PAY THE FULL PAYMENTS, FOR A FAULTY VEHICLE. I RECEIVE A LETTER DATED MARCH 2014, ON 14 APRIL 2014. I CALLED THE DEALER AND WAS INFORMED THAT THEY KNEW ABOUT THIS ISSUE SINCE FEBRUARY. WHY WAS I NOT CONTACTED. EVEN IF THEY FIX THIS PROBLEM, I WILL NOT BE SATISFIED PAYING THE MONTHLY PAYMENTS REQUIRED FOR A FAULTY VEHICLE. I PURCHASED THIS CAR IN JUNE 2013. THE ENTIRE INSIDE OF THE CAR IS AND UNDER THE SEATS ARE WET AND MOLDED. SOME MANY OF MY FRATERNITY PAPERS AND CLOTHING'S WERE DAMAGED. *TT

NHTSA #: 10583054
mediumSTRUCTURE
Filed: Feb 2014

UPON SIGNING THE INITIAL PAPERS FOR DELIVERY OF THE PURCHASE OF A NEW VEHICLE, I CONDUCTED AN INVENTORY OF THE VEHICLE AND FOUND A FULL TRUNK LOAD OF WATER IN THE LOCATION WHERE THE SPARE TIRE IS KEPT. THE SALESMAN ASSUMED THE CAR HAD BEEN WASHED AND THE TRUNK LEFT OPEN. WATER WAS REMOVED BY SALESMAN, AND NOTHING WAS DOCUMENTED AS AN ISSUE AT THE DEALERSHIP. THIS WAS IN OCTOBER OF 2013 ON THE PROPERTY OF THE DEALERSHIP. IN FEBRUARY OF 2014, AFTER A DAY OF RAIN, I RANDOMLY CHECKED THE SPARE TIRE WELL AND FOUND THE SAME PROBLEM. SINCE MY CAR IS KEPT IN MY GARAGE EVERY DAY AFTER WORKING, I KNEW THIS HAD TO BE AN ISSUE WITH THIS PARTICULAR MODEL. I TOOK THE VEHICLE BACK TO THE DEALERSHIP FOR DIAGNOSIS AND WAS GIVEN A LOANER VEHICLE. I WAS TOLD THAT IT WOULD BE ABOUT A WEEK BEFORE I COULD BE PROVIDED AN ANSWER. JUST WANT TO MENTION THAT NOTHING ELSE INSIDE OF THE TRUNK WAS EVER WET BESIDE THE SPARE TIRE AND THE ENTIRE SPARE TIRE WELL. THE COVER TO THE SPARE TIRE WELL WAS ALWAYS DRY. FIRST INCIDENT ON 19 OCT 2013; SECOND INCIDENT ON 21 FEB 2014. *TR

NHTSA #: 10565417
mediumSTRUCTURE
Filed: Feb 2014

MY TRUNK HAS SPRUNG A LEAK. I NOTICED A SMELL AND THEM I HAD TO TRACK THE WATER DOWN. MY SPARE TIRE WELL WAS FULL OF WATER. I AM TAKING THE CAR TO THE DEALERSHIP NEXT WEEK. *TR

NHTSA #: 10564895
mediumSTRUCTURE,VISIBILITY/WIPER
Filed: Aug 2013

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DASHBOARD REFLECTION APPEARED IN THE WINDSHIELD, IMPAIRING THE CONTACT'S VISION. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7. UPDATED 9/23/13*CN

NHTSA #: 10534570

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