2002 Volkswagen Jetta Wipers & Visibility Problems

PAX FRONT WINDOW FELL INTO THE DOOR. DUE TO CHEAP, PLASTIC WINDOW CLIPS THAT FAILED. REPLACEMENT CLIPS ARE NOW CHEAP POT METAL WINDOW CLIPS. *TR

I HAD DRIVEN THE CAR APPROXIMATELY 30 MILES WHEN, WHILE AT A STOP LIGHT THE SUNROOF EXPLODED OUTWARD. THE PANE REMAINED IN ONE PIECE, BUT WAS SHATTERED AND SMALL SHARDS OF GLASS FELL DOWN ON ME. THE TEMP OUTSIDE WAS 36 DEGREES, NO VEHICLE PASSED BY, THERE WAS NO POINT OF IMPACT, NO SEVERE TEMPERATURE CHANGE, NO CHIP OR CRACK IN THE GLASS PRIOR TO THE INCIDENT. THE VEHICLE IS KEPT IN A GARAGE AND THERE WAS NO PRECIPITATION (SNOW OR RAIN) ON THAT DAY. VW CLAIMS NO FAULT OF THEIRS, BUT ADMITS TO A RECALL ON A TROUGH THAT LEADS FROM THE SUNROOF DOWN THROUGH THE DOORS THAT'S KNOWN TO CLOG WITH DEBRIS. VW WILL NOT REPAIR AT THEIR COST.

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT 60 MPH, THE DRIVER SIDE POWER WINDOW REGULATOR COLLAPSED. THE CONTACT SPOKE WITH THE DEALER WHO ADVISED THE FAILURE WAS NOT A RECALL ITEM AND REPAIRS WOULD BE AT THE OWNER'S' EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 20,000 AND THE FAILURE MILEAGE WAS 19,995.

THE SUN ROOF OPENED BY ITSELF THE POP UP PORTION WHILE DRIVING. IT HAPPENED NUMEROUS TIMES. I HAD TO TURN THE KNOB TO OPEN IT THEN TURN THE KNOB TO CLOSE IT AND THEN IT CLOSED. *AK

TL* THE CONTACT OWNS A 2002 VW JETTA. WHENEVER THEREWAS HEAVY RAIN, THE WATER CAME THROUGH THE SUN ROOF. THE WATER DAMAGED THE FLOOR OF THE VEHICLE AND CAUSED MOLD UNDER THE CARPET CUSHION. THIS FAILURE OCCURRED ON TWO OCCASIONS. THE CURRENT AND FAILURE MILEAGE WAS 86,000. *AK

I PURCHASED THE CAR NEW IN JUNE AS A LEFT OVER, HAD IT A MONTH AND THE WINDOW ON THE DRIVERS SIDE FELL TO THE BOTTOM OF THE DOOR. BROUGHT IT TO THE DEALER AND WAS TOLD THEY REPLACED IT WITH METAL CLIPS AND IT WOULDN'T HAPPEN AGAIN. 5 MONTHS LATER IT HAPPENED AGAIN, SAME WINDOW. *JB

2002 VOLKSWAGEN JETTA LEAKS DURING THE RAIN, CONSOLE VENT BROKE, CENTER AC VENT BROKEN, SUNROOF COVER JAMMED, AND THE WINDSHIELD WIPERS ARE OUT OF ALIGNMENT.*MR THE LEAK HAS CAUSED THE CARPERT TO BECOME MOLDED. THE DEALER REFUSE TO PROVIDE ANY FURTHER ASSISTANCE BECAUSE THEY WERE UNABLE TO LOCATE TOE ORIGIN OF THE LEAK. THE CONSUMER CONTACTED THE MANUFACTURER ABOUT REPLACING THE VEHICE BUT THE REFUSED.

HEATER CORE ON 2002 VOLKSWAGON JETTA FAILED AFTER 68000 MILES. REMEDY ACCORDING TO VW... PAY 1200.00 TO HAVE IT FIXED...SORRY.*AK

ON 3 SEPARATE OCCASIONS WHEN THE POWER WINDOW BUTTON WAS DEPRESSED AND GLASS DROPPED DOWN INTO THE DOOR . THIS OCCURRED BECAUSE THE PLASTIC CLIPS THAT HOLD THE GLASS EASILY BREAK . DEALERSHIP HAS TO TAKE THE DOOR APART TO SERVICE THE GLASS. *AK

SEAT HEATER MALFUNCTIONED, BURNED THROUGH THE LEATHER SEAT AND BURNED ME WHILE I WAS DRIVING. I SAFELY PULLED THE CAR TO THE SIDE OF THE ROAD. THE REPLACEMENT COMPONENTS ALSO MALFUNCTIONED, BURNING THE LEATHER SEAT AND ONCE AGAIN, BURNED ME. ALSO, THE SUNROOF HAS PLASTIC GUIDES THAT KEEP BREAKING, I HAVE HAD THESE PLASTIC COMPONENTS REPLACED THREE TIMES SINCE I PURCHASED MY CAR IN 2002, AND I DON'T USE MY SUNROOF THAT OFTEN, PROBABLY LESS THAN 30 TIMES/YEAR. *JB

THE LEASE ON MY VW IT IS END IN ONE NEXT MONTH JANUARY 2005. THEY SEND A PERSON TO INSPECT THE CAR, HE FOUND EVERYTHING OK, HIS REPORT SAY THAT I NEED TO DO A WINDSHIELD REPAIR. THE WINDSHIELD DON'T HAVE NOTHING THAT YOU CAN CLEARLY SEE, HE USED A SPECIAL PEN, AND FOUND LIKE 60 CHIPS LIKE SAND CHIPS. NOW THEY WANT ME TO REPLACE THE WINDSHIELD, WHEN THERE IS NOTHIG WRONG WITH IT. PLEASE HELP ME I AM NOT WILLING TO PAY $350.00 IT IS UNFAIR. WHEN THIS CAR HAS GIVING US ONLY PORBLEMS AND SPEND HALF OF THE TIME ON HT E DEALERSHIP. THANK YOU.*AK

WHILE DRIVING, THE LEFT SIDE VIEW MIRROR CASING/ COVER FELL OFF. *JB THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THE PART WOULD NOT BE REPLACED UNDER WARRANTY. THE DEALER CONCLUDED THAT THE PART FELL OFF DUE TO EXTERNAL CIRCUMSTANCES. THE CONSUMER BELIEVES THERE IS A DEFECT. *NM

TURNING INTO DRIVEWAY, HEARD A "POP" AND THEN WATCHED THE FRONT PASSENGER WINDOW SHAKE AND RATTLE ITS WAY DOWN, WITHOUT THE POWER WINDOW BUTTONS BEING DEPRESSED. WINDOW REMAINED TRAPPED DOWN IN THE DOOR, UNTIL THE DEALER FINALLY LOOKED AND IT AND DETERMINED THE SCREWS AND PINS HOLDING THE WINDOW TRACK IN PLACE HAD CRACKED. *JB

I PURCHASED A NEW 2002 JETTA GLS AND HAVE HAD THE CAR JUMP STARTED FOUR TIMES IN THE PAST YEAR. AFTER THE SECOND TIME THE BATTERY DIED, THEY GAVE ME A SOLAR PANEL TO HELP KEEP THE BATTERY CHARGED. MY BATTERY DIED AGAIN LAST WEEK WITH THE SOLAR PANEL PLUGGED IN. VW RAN ANOTHER DIAGNOSTIC TEST AND STILL MAINTAINS THAT, AMONG A LONG LIST OF THE OTHER POSSIBILITIES THEY HAVE OFFERED ME, THEY ARE SURE IT IS BECAUSE I DON'T DRIVE THE CAR ENOUGH TO CHARGE THE BATTERY SUFFICIENTLY TO HANDLE ALL THE ELECTRONICS THAT ARE STANDARD ON THE CAR. I AM NOT SATISFIED WITH THIS EXPLANATION. IF THEY PUT ALL THESE "EXTRAS" ON THE CAR AND IT DRAWS TOO MUCH ON THE BATTERY WHEN NOT DRIVEN FOR A FEW DAYS , THEN WHY PUT THEM ON THE CAR? IN ADDITION,I ALSO HAD THE FRONT WINDOWS CRASH INSIDE THE DOOR WHILE ENTERING A MAJOR HIGHWAY. THEY WERE REPLACED. AND, LAST MONTH WHILE I HAD THE CAR IN FOR A RECALL REGARDING THE TAIL LIGHTS, I HAD TO HAVE THE WINDOW MECHANISM FIXED AGAIN DUE TO A FAULTY CLAMP. I WILL NEVER BUY ANOTHER VOLKSWAGEN. I NEVER EXPECTED A NEW CAR TO HAVE SO MANY PROBLEMS. IT IS AN INCONVENIENCE AND A WASTE OF TIME. *AK

WHILE ATTEMPTING TO ROLL THE WINDOW UP, THE WINDOW FELL INTO THE DOOR. THE CAR WAS PARKED IN A PUBLIC PARKING LOT DURING THE DAY, WITHOUT BEING ABLE TO SECURELY LOCK THE VEHICLE. THE LOCAL VW SHOP WAS ABLE TO CORRECT THE PROBLEM THE FOLLOWING DAY. THIS WAS THE SECOND OCCURRENCE. *LA

THE PASSENGER WINDOW FOR MY 2001 JETTA FAILED WHILE DRIVING. THERE WAS A LOUD BANG AND THE WINDOW FELL INSIDE THE CAR, MAKING THE CAR IMPOSSIBLE TO SECURE. I PARK ON THE STREET IN SAN FRANCISCO AND RAIN IS FORCASTED.

DEFECTIVE CLIPS THAT HOLD THE DRIVER'S AND PASSENGER'S DOOR WINDOW TO THE MECHANISM WHICH MOVES THE WINDOW UP AND DOWN. *PH *TT *JB

THE POWER WINDOW CONTROLS STOPPED FUNCTIONING AND CAUSED ALL FOUR WINDOWS NOT TO GO DOWN, THEREFORE THE DOORS HAD TO BE MANUALLY LOCKED. THE DEALER FOUND THAT THE COMFORT CONTROL CENTER MODULE HAD TO BE REPLACED. VOLKSWAGEN AGREED TO PAY HALF THE REPAIR COST. *AK NLM

THE POWER WINDOWS AND ELECTRONIC DOOR LOCKS OF MY 2002 JETTA DOESN'T WORK ? WINDOWS WON'T OPEN AND DOORS WON'T LOCK. IT HAS TO BE DONE MANUALLY UNTIL THEY STOPPED WORKING FOR TWO MONTHS WITH NO SIGNS OR ANY WARNING. TOOK THE CAR TO THE DEALERSHIP AND SUGGESTED THAT A NEW COMFORT CONTROL CENTER MODULE IS NEEDED. SINCE THE CAR IS NO LONGER UNDER WARRANTY BECAUSE IT HAD 60,000 MILES ON IT, THE PART COST $300. VW AMERICA HAS DENIED MY CLAIM AND WILL NOT ASSIST WITH THE REPAIR. THE MALFUNCTION IS BELIEVED TO BE A DEFECT ON THE ORIGINAL PART AND I'M NOT LIABLE OR HOLD RESPONSIBLE FOR ITS REPLACEMENT, SINCE THE FAILURE OF OPERATION AS IT SHOULD BE IS AT NO FAULT OR NEGLIGENCE ON MY BEHALF AS THE ORIGINAL OWNER OF THE VEHICLE. *LA

WINDOWS FALL OFF OF TRACK IN DOOR. GLASS FALLS COMPLETELY INSIDE THE DOOR. THIS HAPPENED WHILE I WAS DRIVING AND IS A MAJOR SAFETY HAZARD. I WAS ENTERING A 6 LANE HIGHWAY WHEN THIS HAPPENED. IT WAS MY DRIVER SIDE FRONT DOOR. MY HUSBAND HAS HAD THIS HAPPEN ON HIS JETTA AS WELL. WE DON'T RECOMMEND JETTA'S OR VW FOR THAT MATTER FOR ANYTHING. WE HAVEN'T EVEN OWNED OUR CARS FOR A YEAR AND WE PURCHASED THEM ON THE SAME DAY. THEY HAVE BEEN IN THE SHOP FOR REPAIRS BETWEEN THE BOTH OF THEM 6 TIMES! 3 EACH CAR! THIS IS RIDICULOUS FOR NEW CARS AND THE WINDOWS ARE NOT SAFE IF YOU ASK ME. ACCORDING TO VW TECHNICIANS, IT IS A KNOWN ISSUE, BUT WON'T BE REPLACED UNTIL THEY BREAK. THESE WINDOWS FALLING INSIDE THE DOOR LIKE THEY DO IS A HAZARD. IF YOU ARE DRIVING IN THE RAIN OR EVEN A NICE DAY, IT IS DISTRACTING AND NOT SAFE. *NLM

NO SUMMARY. DT

POWERED DOWN WINDOW AND IT MADE A LOUD NOISE AND FAILED TO RETURN TO THE UP POSITION. DT

WHILE ROLLING PASSENGER'S WINDOW UP THERE WAS A GRINDING NOISE. WINDOW DROPPED, AND WAS UNABLE TO ROLL IT UP AGAIN. PLEASE PROVIDE FURTHER INFORMATION.*AK

UPON PURCHASING A 2002 JETTA GLS TDI 4-DOOR SEDAN (TURBO-CHARGED) ON 09/13/02 AND HAVING IT APPROX. 2 HOURS AFTER THE PURCHASE, THE PASSENGER SIDE POWER WINDOW MADE A LOUD "POP" SOUND WHEN ROLLING IT DOWN. THE WINDOW WOULD CONTINUE TO ROLL DOWN FINE BUT THE FURTHER DOWN IT WENT, THE MORE I HEARD A "CRUNCHING" SOUND. THE WINDOW ENDED UP GOING ALL THE WAY DOWN INTO THE DOOR, THUS LEAVING MY CAR OPEN TO THEFT AND ANY UNFORSEEN BAD WEATHER CONDITIONS. THE WINDOW GAVE NO PRIOR INDICATION THAT THIS ISSUE WOULD OCCUR. THE WINDOW WOULD NOT ROLL UP WHATSOEVER. FROM REPORTS READ ON THE INTERNET AND AT THE NHTSA SITE, THIS IS AN AWFULLY COMMON PROBLEM THAT VW SHOULD HAVE RESOLVED A LONG TIME AGO. APPARENTLY, IT'S STILL SADLY OUTSTANDING AND NHTSA OR OTHER SIMILAR ORGANIZATION SHOULD REQUIRE VW TO FIX THIS ASAP AT NO CHARGE TO THE CUSTOMER. NLM

WINDOWS SUDDENLY AND INEXPLICABLY FALL DOWN INTO DOORS. IF CHILDREN ARE IN THE CAR WHEN THIS OCCURS THIS IS A MAJOR SAFETY HAZARD (I HAVE CHILD SAFETY WINDOWS IN THE BACK SEATS OF MY CAR AND USE THEM WHEN MY NEPHEWS ARE IN THE CAR). THE CAR IS OPEN TO THEFT AND DAMAGE FROM THE ELEMENTS. THIS HAS BEEN AN ONGOING PROBLEM WITH VW CARS AS I FOUND OUT THROUGH TALKING TO OTHER CUSTOMERS. I CONSIDER THIS TO BE A SAFETY ISSUE AND SOMETHING THE NHTSA SHOULD LOOK INTO

POWER WINDOW REGULATOR FAILED, ALLOWING WINDOW TO FALL INSIDE DOOR WELL WITH NO WARNING. DEALERSHIP USED TAPE TO PULL UP WINDOW TO HOLD IT. TAPE HELD A COUPLE OF DAYS AND WINDOW FELL AGAIN WHILE RAINING AND PARKING. PART REPLACED. CURRENTLY, PASSENGER'S WINDOW DID THE SAMETHING. PART IS ON NATIONAL BACK ORDER. *AK *SLC

PASSENGER'S SIDE FRONT WINDOW GROUND TO A HALT THEN COLLAPSED INTO THE DOOR FRAME. WINDOW WOULD NOT COME BACK UP. DEALER REPORTS THIS IS A KNOWN ISSUE: THE TEFLON GUIDE SLEEVES BREAK, ESPECIALLY IN HOT CLIMATES, AND ALLOW THE WINDOW TO FALL INTO THE DOOR. DEALER WILL NOT REPLACE OTHER SLIDES UNTIL THEY FAIL EVEN THOUGH THE VEHICLE HAS LESS THAN 1,300 MILES ON IT! DEALER CLAIMS REPLACEMENT PARTS HAVE BEEN REDESIGNED TO INCLUDE METAL REINFORCEMENT. THIS IS HUGE ISSUE, ESPECIALLY SINCE THERE IS NO WARNING BEFORE FAILURE. IN INCLEMENT WEATHER THE CAR BECOMES TOTALLY UNDRIVABLE AND CANNOT BE SECURED. OTHER MODEL YEARS, INCLUDING 2001 JETTAS HAVE THE SAME PROBLEM. PLEASE LOOK INTO THIS. VW SHOULD REPAIR ALL FOUR WINDOWS ON ALL JETTAS WITH THIS TYPE OF WINDOW GUIDE SLEEVE.

BOTH FRONT WINDOWS HAVE FALLEN. I HAVE BEEN WITHOUT MY CAR FOR OVER 2 WKS. THE FIRST TIME THE WINDOW FELL IT TOOK ABOUT A WEEK. ALL DEALERS IN MIAMI HAVE THE WINDOWS ON BACKORDER DUE TO THE HIGH AMOUNT OF INCIDENTS.*JB

ON THREE SEPARATE OCCASIONS THE DRIVERS SIDE FRONT WINDOW (2) AND THE PASSENGER SIDE FRONT WINDOW (1) HAS FALLEN DOWN INTO THE DOOR. ON THE FIRST OCCASION THE WINDOW SHATTERED INSIDE THE DOOR AND HAD TO BE REPLACED. THE LATEST INCIDENT HAPPENED ON JULY 1ST, 2002 AND AS OF THIS DATE (7/19/02) VW HAS NOT ONLY NOT REPAIRED THE CAR, BUT CAN'T GIVE ME A DATE WHEN THEY CAN BECAUSE THEY CAN'T LOCATE PARTS TO REPAIR THE ASSEMBLY. THE CAR IS BEING DRIVEN WITH THE DEALER INSTALLED TAPE HOLDING THE WINDOWS UP, BUT THIS DOESN'T WORK VERY WELL IN THE ARIZONA SUN OR DURING MONSOON SEASON. I'D ALSO LIKE TO ADD THAT THE LAST TIME THIS HAPPENED MY WIFE WAS DRIVING FROM PHOENIX TO TUCSON (AS SHE DOES 4 TIMES A WEEK, ROUND TRIP OF 230 MILES DAILY) AND HAD TO DRIVE OVER 100 MILES WITH NO WINDOW IN 111 DEGREE HEAT. THE LOCAL DEALER HAS BEEN GREAT THROUGHTOUT THIS WHOLE EXERCISE, BUT VW HAS NOT GIVEN CUSTOMER SERVICE I WOULD BRAG ABOUT. ONE MORE ITEM I'D LIKE TO ADD - I'VE TALKED WITH SEVERAL OTHER JETTA OWNERS WHO HAVE HAD THE EXACT SAME PROBLEM. ANY HELP YOU CAN OFFER WILL BE GREATLY APPRECIATED.*AK

BOLTH DRIVER AND PASSENGER WINDOW DOESN'T OPEN OR CLOSE. THIS IS A SAFETY ISSUE. THEY ARE LOCKED IN PLACE AND CAN'T BE OPENED UNTIL THE UNITS ARE REPLACED.*AK

THIS IS A HUGE PROBLEM, ALMOST EVERYONE I HAVE SPOKE TO ABOUT IT AT THE DEALERSHIP ADMITS THAT IT IS A HUGE PROBLEM. THEY KNEW WHAT WAS WRONG WITH THE CAR WHEN I CALLED WITHOUT EVEN LOOKING AT IT. THIS HAPPENED TWICE WITH IN TWO MONTHS OF THE FIRST PROBLEM. YOU NEED TO INVESTAGE THIS BEFORE SOME ONE GETS KILLED. NO SAFETY DEFECT LISTED. *AK

WINDOW REGULATOR BROKE. WINDOW WOULD POWER UP OR DOWN, STAYED IN DOWN POSITION WITH RAIN COMING IN.*AK