2022 Volkswagen Atlas Backup System Problems
2 owner-reported backup system complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Backup System Recalls (1)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Fix: Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
Owner Complaints (2)
The collision alert system is activated when we brake and a terrible grinding noise occurs. It seems that the brake issues makes the collision system think the car is not being stopped by the brakes. The dealer refuses to do anything about the issues because there is no nhtsa recall. They claim the issue is humidity.
Began getting front end collision alerts and unexpected automatic emergency braking shortly after purchase. Unexpected braking, slowing/stopping of the vehicle is a safety hazard. Returned car to VW dealer in Irvine, CA in Feb 2023 and July 2023. Explained this was safety issue concern. The dealer claimed the issue was from damaged front bumper sensors from debris or other impacts, though the car is only operated normally on So. Cal. roads and freeways. Dealer also claimed that small windshield chips were causing the sensors and front collision system to malfunction. We stated that these safety related components should withstand more than a few months of normal driving and the warnings/unintended braking presented a safety hazard to us and other drivers. I told the dealer the issue is not the sensors, but likely a bigger underlying problem with the system’s programing or software. The dealer insisted the sensors and windshield were the issue. Knowing it was unlikely the sensors, I requested the dealer provide me with the original sensors for future inspection. Both dealer and VW initially refused to cover any “repairs.” Once mentioned contacting DOT ODI, VW offered to pay for labor of the sensors if we purchased the 3 required ($661.48). Dealer said we would need to pay for the windshield ($789.89) and installation ($250.00)and they would cover cost of calibrating the windshield sensors. Total out of pocked $1,701.37. Told them I wanted just to do the sensors first to see if that alone would solve the problem. They said if we did not purchase the windshield at that time, if we needed it afterwards, they would charge an additional $450 for calibration. Once the work was complete we picked up the car on [XXX]. On [XXX] the car again started to experience the same false front collision warnings. The dealer only advised to return car for a third time for the same issue. This serious issue needs to be corrected in the interest of driver safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)