2011 Toyota Rav4 Seat Belts Problems

After the dealer completed a recall repair on your seat belts, they stopped working properly. The dealer said they'd need to charge a diagnostic fee to figure out what went wrong, and your vehicle wasn't repaired. You may need to return to the dealer for diagnosis and repair of the seat belt system, which might involve replacing components that were affected during the recall work.

Your car has an issue involving the seat belts and/or windshield wipers. The specific problem wasn't clearly described in the complaint, but you may notice either a seat belt that doesn't work properly or wipers that aren't functioning correctly. Your dealer can diagnose which component needs attention and perform the necessary repair or replacement.

Driver's side rear passenger seat belt keeps getting jammed in the intake storage and hard to nearly impossible to engage. Had it fixed a few times but passengers continue to have difficulty pulling the seat belt from its storage position.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER SCHEDULED AN APPOINTMENT TO INSPECT THE VEHICLE AND ORDER THE PART, BUT MENTIONED THAT THERE WAS A MASSIVE BACK ORDER FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED A LETTER SAYING THAT I HAD A RECALL ON THE REAR OUTWARD SEAT BELT. I CALLED ON 7/25/16 AND THEY TOLD ME THAT THEY DIDN'T HAVE A REMEDY TO THE PROBLEM. I TOLD THE REP THAT THE LETTER SOUNDED LIKE THEY HAD A SOLUTION "DEALER WILL INSTALL PLASTIC COVERS OVER THE METAL SEAT FRAME." THE REP INFORMED ME THAT ALTHOUGH A SOLUTION WAS FOUND, THEY DIDN'T HAVE THE PART. I CALLED ON 8/10/16 AND THEY TOLD ME THAT THE PARTS ARE NOT IN. I CALLED ON 10/6/16..SAME THING...PARTS ARE NOT IN. NOT SURE WHY IT TAKES 3 MONTHS TO GET THIS PART. I THINK MY CAR ALSO HAS AN ISSUE WITH THE WIPER MOTOR AND I NEVER HEARD BACK REGARDING THAT EITHER.

I TOOK CAR TWICE AND NOBODY BEEN ABLE TO HELP 'ME EVERTIME THEY TELL ME TO COME BACK BECAUSE THEY DONT THE EQUIMENT OR THEY DONT HAVE TIME.. THIS HAPPEND AT A ROCKVILLE/GAITHERBURG LOCATION.

HERB CHAMBERS TOYOTA OF BOSTON 32 BRIGHTON AVENUE, BOSTON, MA 02134 (617) 787-1700 REFUSES TO SCHEDULE AN APPOINTMENT TO REMEDY THIS RECALL NOTICE. I CALLED TO REQUEST IT AND THEY TRANSFERRED ME TO SALES. AS SOON AS I SAID I WAS NOT INTERESTED IN PURCHASING A NEW VEHICLE AND SAID I WANTED TO SCHEDULE SERVICE FOR A RECALL REMEDY, THEY DISCONNECTED ME. WHEN I CALLED BACK, I HAD TO DESCRIBE AND RE-DESCRIBE THE PROBLEM OVER AND OVER AND THEY KEPT TRANSFERRING ME AROUND TO VARIOUS DEPARTMENTS, STATING THEY THEY WERE UNABLE TO FIGURE OUT HOW TO SCHEDULE THE RECALL REMEDY SERVICE. THEY KEPT INSISTING ON TRANSFERRING ME TO SALES, WHERE AGAIN THEY TRIED TO SELL ME A NEW VEHICLE AND DISCONNECTED ME WHEN I SAID I WAS NOT INTERESTED IN PURCHASING A NEW VEHICLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE RESPECTIVELY.

THE SEAT BELTS, ESPECIALLY THE REAR SEAT BELTS, WHEN PULLED OUT QUICKLY OFTEN WILL KINK IN THE MECHANISM WHERE THEY ENTER THE CAR BODY. THIS CAUSES THEM TO SEIZE AND NOT RETRACT PROPERLY AND RENDERS THEM USELESS. I HAVE HAD TO CUT THE SEAT BELT WEBBING IN ORDER TO FREE THE BELT IN ORDER FOR IT TO RETRACT. THIS HAS HAPPENED REPEATEDLY OVER THE LAST YEAR

THE RECALL IS ANNOUNCED IN FEB 2010, 6 MONTH LATER NOW IN AUG 2016, THE REMEDY IS STILL NOT DONE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY) AND 16V096000 (SEAT BELTS). THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2011 TOYOTA RAV-4. CONSUMER WRITES IN REGARDS TO REMEDY NOT AVAILABLE TO REPAIR SEAT BELT AND WINDSHIELD WIPERS RECALL NOTICES. *SMD

I WAS NOTIFIED IN 2013 OF THREE (3) RECALLS NOTHNG HAS BEEN DONE TO ADDRESS THE ISSUES. I CONTACTED MY LOCAL DEALER AND THE SERVICE MANAGER SAID "THERE IS NOT SAFETY PROBLEM AND I HAVE LOOKED AT THE VEHICLE AND NORTHING IS WRONG' I FORCED THE ISSUE AND THEY DID AN "INTERIM" FIX. IS NOT THREE YEARS A LONG TIME FOR THEM TO BE GETTING THE PARTS AS THAT IS THE EXCUSE I WAS GIVEN BY THE SERVICE MANAGER.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS). THE MANUFACTURER HAD NOT SUPPLIED THE PARTS TO THE DEALER WITHIN A REASONABLE TIME FRAME, SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V570000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/ WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT WAS MADE AWARE OF A RECALL FOR NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS), BUT DID NOT RECEIVE A NOTIFICATION FROM THE MANUFACTURER. THE DEALER WAS CONTACTED ON APRIL 6, 2016 TO CHECK FOR ANY RECALLS. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL, BUT THE PARTS WERE NOT YET AVAILABLE TO RECEIVE THE REPAIR. THE DEALER STATED THAT THE CONTACT WOULD NEED TO WAIT FOR THE SECOND NOTIFICATION LETTER AND WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD A CHILD PASSENGER WHO WOULD NEED TO USE THE REAR DRIVERS SIDE SEAT BELT AND THE REAR PASSENGER SIDE SEAT BELT. THE CONTACT WAS INFORMED BY THE MANUFACTURER TO USE THE CENTER SEAT BELT UNTIL THE REMEDY AND PART WAS SUPPLIED TO THE DEALER, WHICH WAS UNACCEPTABLE TO THE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V069000 (SEAT BELTS) AND 15V557000 (VISIBILITY/WIPER); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.