2025 Subaru Forester Brakes Problems

The contact owns a 2025 Subaru Forester. The contact stated while the contact's wife was driving at an undisclosed speed, the brake pedal was depressed, however the vehicle failed to stop. The vehicle crashed into a nearby residential garage. No warning lights were illuminated. The vehicle was towed to the local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact's wife was the only occupant in the vehicle. The contact's wife was taken to the local hospital in a personal vehicle. The contact's wife sustained injuries to her pelvic area and right shoulder rotator cuff. A police report was filed. The contact stated that the damage to the residential garage had not yet been determined by the insurance company. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact stated awaiting inspection of the vehicle. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 2,800.

The vehicle, which has less then 1k miles, had the rubber "pad" on top of the brake pedal dislocate while driving. Did not know until I tried to brake to pull into driveway, pad obstructed the break. Had to put full weight on brake to make the vehicle stop, and was able to put in park. Could have easily caused collision.