2012 Ram 1500 Wipers & Visibility Problems

The contact owns a 2012 Ram 1500. The contact stated that upon opening the rear driver's side sliding door, the rear driver's side window shattered. The vehicle was taken to a glass repair facility where the 3-piece rear driver's side window glass was replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred while his wife was opening rear the driver's side door. The contact stated that some of the broken pieces was on her face. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was unknown.

TL* THE CONTACT OWNS A 2012 RAM 1500. THE CONTACT STATED THAT THE ADHESIVE FROM BOTH EXTERIOR MIRRORS WERE DEGRADING, WHICH WOULD EVENTUALLY RESULT IN BOTH REAR VIEW MIRRORS BEING DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. UPDATED 03/07/17*LJ

CERTAIN ANGLES OF THE SUN IN MORNING OR AFTERNOON CAUSE A REFLECTION ON THE WINDSHIELD FROM THE DASHBOARD WHICH MAKES IT IMPOSSIBLE TO SEE THE ROAD. PRIMARILY WITH A DARK BACKGROUND WHEN TRAVELING THROUGH A NEIGHBORHOOD WITH TREES OR BUILDINGS. THE GLARE OFF THE TOP OF THE DASHBOARD TO THE WINDSHIELD JUST MAKES IT IMPOSSIBLE TO SEE THE ROAD.

THE HEATING AND AIR CONDITIONS SYSTEM WOULD NOT OPERATE. WINDOWS FOGGED UP AND DEFROSTER WOULD NOT OPERATE AT ALL. LOST COMPLETE VISIBILITY ALMOST IMMEDIATELY. HAD TO PULL OVER AND MANUALLY REMOVE FOG FROM INSIDE WINDOWS. HAD TO DO THIS NUMEROUS TIMES UNTIL ARRIVED AT HOME. IN SHOP NOW FOR REPAIRS UNKNOWN AT THIS TIME WHAT CAUSED FAILURE. SUSPECT CONTROL HEAD FAILURE. *TR