2016 Kia Sportage Wipers & Visibility Problems

The contact owns a 2016 Kia Sportage. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The oil warning light was illuminated. Additionally, the windows failed to roll down as needed. The dealer was made aware of the failure and scheduled an upcoming appointment for the diagnostic test. The dealer advised the contact to add oil to the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,025.

THIS MORNING I WAS BACKING OUT OF MY DRIVEWAY WHEN ALL OF A SUDDEN I HEARD A LOUD BANG. I GOT OUT TO LOOK, ASSUMING IT WAS A TIRE. UPON LOOKING OVER THE VEHICLE I COULD NOT SEE ANY ISSUES BUT DID NOTICE A CRACKLING SOUND. WHEN I LOOKED ON THE TOP OF THE CAR THE REAR SECTION OF THE PANORAMIC SUNROOF WAS SHATTERED IN EACH CORNER AND WHEN I LOOKED CLOSER I NOTICED IN THE CENTER IT WAS CRACKED AS WELL BUT WAS STILL BEING HELD TOGETHER. I DECIDED THAT I NEEDED TO TAKE THE CAR STRAIGHT TO THE DEALERSHIP (70 MILES AWAY). BY TIME I GOT THERE THE BACK PORTION OF THE SUNROOF LOOKED EVEN WORSE AND WAS STARTING TO CAVE IN. THE SERVICE MANAGER STATED HE HAD NEVER SEEN THIS HAPPEN BEFORE AND THAT I NEEDED TO GET IN CONTACT WITH MY INSURANCE AS THEY WOULD MORE THAN LIKELY NOT COVER THIS UNDER MY WARRANTY OR EVEN MY EXTENDED WARRANTY THAT I HAD PURCHASED. KEEP IN MIND I BOUGHT THIS ONLY 36 DAYS AGO, BRAND NEW OFF THE LOT. THE SERVICE MANAGER CLAIMED HE SAW A CHUNK OF METAL IN THAT PORTION OF THE SUNROOF AND CLAIMED THAT OBVIOUSLY SOMETHING HAD HIT IT. HOWEVER, AS I POINTED OUT TO HIM, THAT WAS NOT METAL AT ALL BUT SIMPLY A CHUNK OF GLASS AT A DIFFERENT ANGLE FROM THE GLASS SLOWLY FALLING INWARD. THE CURRENT MILEAGE ON MY CAR IS 6,500 MILES. I HAVE ATTACHED 4 IMAGES. 3 ARE OF WHEN IT INITIALLY HAPPENED AND THE LAST ONE IS WHAT IT LOOKED LIKE WHEN I GOT IT TO THE DEALERSHIP.