2024 Kia Sorento Electrical Problems
10 owner-reported electrical complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Electrical Recalls (2)
ELECTRICAL SYSTEM:WIRING
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Fix: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Fix: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Owner Complaints (10)
Your car's forward collision avoidance sensor may be malfunctioning, causing the safety system to incorrectly report blockages and potentially fail to prevent collisions. Your vehicle also has an emission system leak that Kia is refusing to cover under warranty. The dealer has declined to repair or disable the safety features and is unwilling to buy back the vehicle.
Parts you may need:
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After an oil change at 8,000 miles, your car's oil change warning light wasn't reset by the service center, leaving you uncertain about other warning lights. While driving on an interstate in Florida, your car began making noise, then smoking, and the front right area caught fire, causing you to be hospitalized with smoke inhalation. The vehicle is still being held in Florida while Kia engineers review inspection reports, but you haven't received updates on the cause or resolution for over a month.
Parts you may need:
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Your 2024 Kia Sorento's automatic emergency braking system has activated twice on an empty highway without an actual collision threat, causing the dashboard to light up before the warning and braking engage. Since these incidents, you've noticed the steering wheel feels loose, braking response feels weaker, and your dashboard screen randomly shuts down, preventing you from checking vehicle systems or using Kia Connect. These issues suggest problems with the collision avoidance sensors, brake system components, and the vehicle's electrical/display system that will need professional diagnostic scanning and inspection.
Parts you may need:
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Your driver's side door controls have stopped working, preventing you from rolling windows up or down or locking and unlocking the doors — a security concern if you need quick access or to secure your vehicle. Your infotainment system has also cut out while driving, and the engine revved at the same time, though the car remained drivable. No warning lights appeared when these issues occurred. The fix will likely involve diagnosing the electrical connections and modules that control the door functions and infotainment system.
Parts you may need:
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Your horn has stopped working, which prevented you from warning another driver and nearly caused a collision. This problem appears to be occurring frequently in 2024 Sorento models. You'll need to have the horn system inspected and repaired, which may involve checking the horn relay, wiring, or replacing the horn itself.
Parts you may need:
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Both horn units in your 2024 Kia Sorento have failed and need to be replaced, as confirmed by the dealership. You've been driving without a working horn while waiting for replacement parts to arrive, which could be a safety concern in traffic situations. The repair will involve replacing both horn assemblies, which typically takes a few days for parts availability.
Parts you may need:
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The passengers window will not roll down the sound of clicking you can hear though when switch pushed this is a VERY common ongoing issue via KIA SORENTO COMMUNITY THREAD THAT GOES BACK OVER 7 years it’s never addressed or serious it seems for the services dept of several member’s experience to find the cause leading to ongoing hassle and inconvenience for those with one dealer hours away and the vehicle as NEW BRAND NEW ONLY 3k miles as mine! It’s a safety issue to say the least children on board
No less than 6 times in approximately 8000 miles the vehicle has lost all electrical power while driving and then regained power. All interior electric components are lost, power steering, headlights, everything. Twice it has completely stalled out when this has happened. I cannot recreate the issue on-demand. On occasion, the vehicle will not hold a hill. It will drift backwards when taking your foot off the brake. Again, this is not reproducible and is completely random.
The day after I purchased the brand new vehicle the infotainment screen began displaying “No Camera Signal Received. Please try again later “. This would occur about 50% of the time I put it in reverse. I returned to the dealership I purchased from and showed a photo of the message. The technician was unable to duplicate the issue and I was told I could leave the vehicle for a few days for a diagnostic but I was not able to leave it that day so I left. I contacted the dealership closest to my home and scheduled an appointment. Before the appointment date the instrument panel began malfunctioning going from a red screen to green then black then normal. During those times it could not display the speed or any warnings. Also by this time I received a diagnostic warning from my Kia Connect app regarding the front camera system issue FRCMR C2A2397. At the closer dealer I showed a photo and video of the malfunctions and the No Camera signal was displaying when the worker took in the vehicle. As of now the vehicle is still in the shop on day 12. The technician was able to duplicate the problem and a part has been ordered and received and may be installed next week. I have attached below a photo of the camera signal screen and only screenshots of the instrument panel video since the video was too large to send.
Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year.