2003 Kia Sedona Equipment Problems

IN EARLY SEPTEMBER, THE AIR CONDITIONING ON OUR NEW 2003 KIA SEDONA EX WENT OUT. WE TOOK IT INTO THE DEALERSHIP AND THEY SAID A ROCK HAD HIT THE CONDENSER UNIT AND DRAINED THE FREON. THIS UNIT SITS UNPROTECTED IN FRONT OF THE AIR INTAKE. THE SERVICE MANAGER CLAIMED THIS WAS A COMMON PROBLEM THAT MANY HAD EXPERIENCED. HE SAID IT WOULD COST $850 TO REPAIR AND THAT WE SHOULD PLACE A PROTECTIVE SCREEN AROUND THE UNIT SO IT DIDN'T HAPPEN AGAIN! I SENT A LETTER ON SEPT. 16TH TO MR. GEOFF BEDINE, THE PRESIDENT OF THE DEALERSHIP, BUT RECEIVED NO RESPONSE. ON OCTOBER 8TH, I STOPPED BY THE DEALERSHIP, BUT HE WAS NOT IN. THE SALES ASSOCIATE, MICHELLE WILSON, SUGGESTED I FAX A COPY OF THE LETTER TO HER AND SHE WOULD GIVE IT TO HIM. I WENT HOME AND DID JUST THAT, AND CALLED TO MAKE SURE SHE RECEIVED IT. SHE DID. HOWEVER, STILL NO RESPONSE AS OF NOV. 22ND! ON NOV. 13TH, I WENT TO THE KIA WEBSITE AND FILED CASE#242983 WITH THEIR CONSUMER ASSISTANCE DIVISION. I RECEIVED A CALL FROM MS. BEA UNDERWOOD ON NOV. 20TH, BUT SHE SAID A REGIONAL DIRECTOR CLAIMED THIS WAS AN INSURANCE ISSUE AND NOT A WARRANTY CLAIM, SO THEY WOULD NOT DO ANYTHING FOR ME. I CONSIDER THIS AN ENGINEERING DESIGN DEFECT AND FEEL IT IS KIA'S RESPONSIBILITY. HOWEVER, WHAT CAN I DO NOW? THANKS FOR YOUR HELP ON THIS! *LA

A/C COMPRESSOR AND HOSES VIBRATE THRU DASH CAUSING IRRITATING MOAN. DLR REPLACED COMPR, BUT NO CHANGE. KEPT VAN A DAY TO DAMPEN VIBRATION. ONLY HALF FIXED. COULD BE ANOTHER BAD COMPRESSOR. *AK