2018 Jeep Grand Cherokee Seats Problems

To Whom It May Concern, I am writing to formally report a serious safety defect regarding the Active Head Restraint (AHR) system in my vehicle. On 11/28/25 the headrest deployed spontaneously while I was operating the vehicle. Incident Details: • No Collision: There was no impact, collision, or sudden braking event that would trigger a safety deployment.

While driving on I-95 on 11/14/25, the passenger headrest suddenly and unexpectedly exploded forward with great force while I was sitting in the seat. We were not in an accident or collision. The headrest is now push so far forward that it pushes my face down toward my chest.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aware that the front passenger’s side seat active head restraint had deployed unintendedly.

Drivers head rest has a whiplash protection, the headrest exploded and there was no impact, accident, literally just pulling into the target parking lot. The front of the headrest hit the back of my head while I was driving which was unsafe and painful. The noise it made was also extremely loud and occurred right in my ear which was frightening.

My active head rest internal plastic clips that hold the headrest from releasing randomly broke. The headrest propelled forward while driving almost causing an accident. I looked in the headrest and the retaining clips broke without a cause event.

Front passenger headrest popped out (exploded out) for no reason. I was not in an accident and nothing happened to make it pop out.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 5 MPH and turning into a parking lot, the front driver’s side head rest deployed without impact. The contact was struck on the back of the head but reported no injuries.

Component: Active headrest suddenly exploded and hit my head pilot seat while driving in a highway at 55 MPH, the head restraints inadvertently deploy without crash impacts. Safety: I was driving with my wife and my kid 6 years old, when the headrest exploded I lost control of the vehicle for second, lucky they were not cars close to me.

While driving in town my passenger side seat headrest exploded suddenly making a very loud noise causing me to think something had hit my vehicle which caused me to swerve in traffic.

The active head restraint deployed on its own as I was preparing to start the vehicle (2018 Jeep Grand Cherokee). Fortunately, I was not driving the vehicle when the headrest bursted and hit me in the back of my head. The NHTSA site identifies this problem associated with 2018 Jeep Grand Cherokees, but my VIN is not included with this defect for some reason.

On 01/31/2023, the driver side headrest spontaneously deployed and is no longer functional. The two parts that separated cannot be put back together. The were no indicators present of the headrest being faulty.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while seated in the driver’s seat with the engine off, the driver’s seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured.

While sitting in my jeep (parked) I reached into the back seat from the driver seat. The driver side headrest popped randomly. I looked up how to reset it and it appears this has been an issue since 2014 due to the plastic retention clips breaking at random.

I was driving my jeep and my drivers headrest randomly pooped out and hit the back of my head! I was shocked and the pop hurt my next and caused me to almost hit the car next to me .

The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.

While I was driving home from work the headrest deployed and hit me on the back of the head. I thought that I was hit from behind due to how my head jerk forward. When I inspected the headrest to try and reset it back to the normal position but realized that the plasitc clip had snapped off. In searching online I noticed that others were having the same issue. The vehicle did not and currently does not have any warning lights turned on.

Crash safety feature in the headrest deployed on its own. Dealer verified the headrest deployed but Jeep is refusing to repair/replace the unit. Jeep has a limited recall on this problem already but says my vehicle doesn't qualify (see attached). Dealer charged $209 for evaluation and wants an additional $290 to repair the headrest.

I was driving down the interstate and heard a very loud pop and got smacked in the back of the head. Later inspection seems that plastic ears connected to the foam portion of my headrest broke off both sides of a horizontal pin they were connected to

passenger front headrest basically seemed to explode for no reason. Like a jack in the box. Like it sprung forward.

I was driving on the highway today and my driver side active headrest popped open for no reason forcing my head into a very awkward position. I had to immediately exit to a gas station to adjust my seat because I felt very unsafe.

The headrest popped forward unexpectedly and hit my husband in the head.

Driver seat is unable to move forward or back in motion or stationary.