2016 Jeep Compass Seats Problems

I went to adjust the headrest, The headrest popped and hit me in the head. There was some plastic pieces that came out when the headrest popped, it stayed connected. but headrest stayed (open) for the lack of a better term. about 2 to 2.5 inches. makes driving of the car really uncomfortable. had to strap the headrest back to the hard plastic, so that I don't have the headrest pushing my head forward. and I don't have to drive with my back away the back rest of the seat. This happened before I started driving.

In the summer of 2020, my front passenger headrest spontaneously popped while I was loading my child into the back of my car. The noise was scary and the popping could've easily hurt someone if there had been anyone sitting in the front seat. I contacted my local Jeep dealer quickly who informed me that there was a recall and that I could get a replacement. The replacement took well over a year to come in and wasn't replaced until October 2023. This entire time, the passenger headrest was popped out making it uncomfortable to sit and also decreasing the safety for that passenger. Now, just two months after it was finally replaced, the front passenger headrest popped AGAIN while my husband was driving and I was sitting there. Again, it was a very loud, scary noise and the jolt was both painful and shocking. This is extremely dangerous and I'm very disappointed that it happened again after taking a very long time to be fixed. I would like to know my options moving forward.

As I was backing out of a driveway, I heard a loud pop and felt something hit me in the back of the head really hard. My headrest burst open spontaneously. I now have a bad headache and sore neck.

Headrest on passenger side popped without any collision or impact. It just popped. It was very scary. I’m thankful it didn’t cause any injury to anyone. The noise was very loud and happened without warning.

While backing out of driveway the driver side active head restraint spontaneously deployed hitting my teenager driver in the back of the head.

I WAS PULLING OUT OF THE PARKING LOT AT WORK WHEN MY HEADREST JUST EXPLODED AND HIT ME IN THE BACK OF THE HEAD. I HADN'T HIT ANYTHING OR STOP SUDDENLY I WAS JUST PULLING OUT OF A PARKING LOT. I HEARD A POP AND THEN GOT HIT IN THE BACK OF THE HEAD FROM THE HEADRESTS.

ON SEPTEMBER 24, 2019 WHILE DRIVING DOWN A RESIDENTIAL STREET APPROXIMATELY 15 MPH, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT PROVOCATION. FORTUNATELY, NO PASSENGER WAS SITTING IN THE PASSENGER SEAT AT THE TIME OF DEPLOYMENT. IT MADE A REALLY LOUD NOISE WHEN IT DEPLOYED STARTLING DRIVER, CAUSING DRIVER TO SWERVE AND ALMOST CAUSED AN ACCIDENT. IT APPEARS A PIECE OF PLASTIC BROKE OFF INSIDE THE HEADREST CAUSING THE HEADREST TO DEPLOY.