2019 Hyundai Santa Fe Wipers & Visibility Problems

Panoramic sun roof glass exploded and shattered as I was driving down the highway on a 50 degree F cloudy day. There was no known object that struck the roof nor did we hit a bump in the road or anything. The sound was like that of a shotgun blast. I've seen other posts and settlements for earlier Hyundai vehicle makes and models where warranty was extended to cover a defect causing this. But my 2019 Hyundai Santa Fe damage is not being covered under warranty since it is a couple thousand miles over the 60,000 mile warranty. Hyundai service reported there was no object or damage found to indicate it was caused by something impacting the vehicle. My concern is what will prevent the replacement glass from breaking again if the defect causing it to happen is not fixed.

• What component or system failed or malfunctioned, and is it available for inspection upon request? When ambient temperature is at or below 32 degrees Fahrenheit, sufficient heat is not produced from the vehicles defroster to keep the windshield from icing. Also, sufficient heat is not produced to keep vehicle occupants warm. A Hyundai dealership confirmed the problem and replaced the thermostat, but the problem still persists. • How was your safety or the safety of others put at risk? Visibility through the windshield cannot be maintained. Also, the cabin temperature is insufficient for safe transport of young children. • Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected and confirmed by a Hyundai dealership. The problem persists and has been an issue since the vehicle was purchased in 2019. The first winter that the vehicle was operated during (2020) was when the problem first presented. • Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The water temperature gauge on the dash board “bounces” back and forth while driving the vehicle when the ambient temperature is at or below 32 degrees Fahrenheit. This has been reported to Hyundai corporate –Hyundai case # 19328435.

•What component or system failed or malfunctioned, and is it available for inspection upon request? When ambient temperature is at or below 32 degrees Fahrenheit, sufficient heat is not produced from the vehicles defroster to keep the windshield from icing. Also, sufficient heat is not produced to keep vehicle occupants warm. A Hyundai dealership confirmed the problem and replaced the thermostat, but the problem still persists. •How was your safety or the safety of others put at risk? Visibility through the windshield cannot be maintained. Also, the cabin temperature is insufficient for safe transport of young children. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected and confirmed by a Hyundai dealership. The problem persists and has been an issue since the vehicle was purchased in 2019. The first winter that the vehicle was operated during (2020) was when the problem first presented. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The water temperature gauge on the dash board “bounces” back and forth while driving the vehicle when the ambient temperature is at or below 32 degrees Fahrenheit. This has been reported to Hyundai corporate –Hyundai case # [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHILE DRIVING MY NEW 2019 SANTA FE I NOTICED THE FIRST TIME IT RAINED I HAD SEVERE REDUCED VISIBILITY IN THE LEFT PORTION OF THE WINDSHIELD WHERE THE WIPERS DON'T REACH. THE RAIN POOLS THERE AND DOES NOT GET ANY BETTER THAN PICTURED. THIS IS A SAFETY ISSUE AS YOU CAN NOT SEE OUT OF 15% OF THE WINDSHIELD AND COULD CAUSE AN ACCIDENT.