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2020 Hyundai Palisade Suspension Problems

56 owner-reported suspension complaints from NHTSA data

56
Complaints
Jan 2022Dec 2024
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (56)

criticalSUSPENSION
Filed: May 2025

Rear shocks failing due premature wear and tear. There were/are no warning lamps and there was no singular incident (eg. accident) that caused this problem that I am aware.

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NHTSA #: 11661447
criticalSUSPENSION
Filed: Jan 2022

at 30K miles, the car started to make loud noises when driving over speed bumps, the smallest of road variations. Dealer detected the issue until Hyundai executives were contacted. Then, the dealer changed their story and confirmed the shocks on the car need to be redesigned in reinstalled and it's becoimg a national/ international problem.

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NHTSA #: 11447271
highSUSPENSION
Filed: Nov 2025

Vehicle is experiencing a breakdown in chassis with the failure of at least one rear selfleveling shock absorber on the right rear suspension of the vehicle and possibly the same condition exists on the left rear suspension. Concern exists for the shock absorber mount to completely become detached from the frame assembly resulting in loss of stability and vehicle control.

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NHTSA #: 11701111
highSUSPENSION,UNKNOWN OR OTHER,ENGINE
Filed: Mar 2025

Oil consumption causing hesitation and near-stalling. Hard shifting as well. These issues LED to dangerous situations where I was afraid to drive the vehicle and feared for my family's safety.

NHTSA #: 11649942
highSUSPENSION
Filed: Sep 2024

The rear shocks have failed multiple times on my vehicle. The original shocks failed under 50k miles. I had them replaced on February 14 with OEM shocks at the dealership.

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NHTSA #: 11612706
mediumSUSPENSION
Filed: Jan 2026

The vehicle continues to feel very bumpy when we drive. Even if I stand in the 2nd row and press up and down, it makes a squeaky, sometimes loud rattling / knocking sound. I have taken this to the dealer multiple times and they tired to tighten shock absorbers and the padding around it but the problem hasn't gone.

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NHTSA #: 11713271
mediumSUSPENSION
Filed: Jan 2026

I purchased a new 2020 Hyundai Palisade SEL. When I only had 47,683 miles I had my rear shocks replaced for the third time. Poor handling, and noise when the shocks fail.

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NHTSA #: 11712271
mediumSUSPENSION
Filed: Oct 2025

Car has 45,000 miles and the rear shocks are blown and making a rattling popping noise.

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NHTSA #: 11696261
mediumSUSPENSION
Filed: Oct 2025

I purchased this vehicle with 18,000 miles on the odometer. I am not a reckless driver, and primarily commute to and from work on paved roads. At 29366 miles, I had to have one of the rear shock absorbers replaced after it started making a strange noise.

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NHTSA #: 11695235
mediumSUSPENSION
Filed: Oct 2025

Rear driver side shock is bad loud bumping noise while driving makes car very unsettling feels unsafe

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NHTSA #: 11693415
mediumSUSPENSION
Filed: Oct 2025

The rear shocks wear out extremely quickly and require replacement every 10-20K miles. They make an awful clicking noise on acceleration, deceleration, and turning. The dealer has seen it, diagnosed the problem, and refused to cover even under their extended warranty that I purchased.

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NHTSA #: 11691856
mediumSUSPENSION
Filed: Aug 2025

Rear shocks leaking and fail inspection. This was confirmed by both the dealer and independent service center. There were no warnings.

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NHTSA #: 11682924
mediumSUSPENSION
Filed: Aug 2025

The rear struts are failed within a very short amount of mileage driven. Warrantied twice, but fail again after 20-30k miles. Safety concerned because boucy ride can result in lost of control when hitting bump in the corner.

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NHTSA #: 11682712
mediumSUSPENSION
Filed: Aug 2025

Suspension failure - shock absorbers Sever bouncing caused - unsafe for rear passengers Replaced absorbers - problem reoccurred within 5k miles Dealership inspection - part failure again no warnings, sudden popping sound with increased bouncing. This makes the car unsuitable to drive safely.

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NHTSA #: 11682541
mediumSUSPENSION
Filed: Aug 2025

Rear suspension making popping sound at low speed. Rear shocks have also seemed not performing properly over potholes at one time causing an error code for the AWD system. Had local dealer make repairs for TSB for this know issue of shock mounting insulators.

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NHTSA #: 11680264
mediumSUSPENSION
Filed: Jul 2025

TSB # MC-10207814-0001 I Have already had this repaired once, in 2023 and the other in 2024. My vehicle is now out of warranty, and Hyundai won't do anything for this fix. Looking online, there are plenty other complaints regarding the rattling noise experienced with this issue.

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NHTSA #: 11676645
mediumSUSPENSION
Filed: Jul 2025

Have a 2020 palisade unlimited with self leveling shocks, started hearing clunking, knocking noise in rear. Have 74k miles currently but started hearing knocking sound at about 55k miles. Replaced shock mounts on both sides which didn’t fix the problem.

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NHTSA #: 11676735
mediumSUSPENSION
Filed: Jul 2025

- Self leveling rear shocks failed at 21,000 miles leading to dangerous instability on the highway. - The problem was ignored by my primary Hyundai dealer but identified by another and the shocks were replaced. Hyundai Corporate was of no help.

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NHTSA #: 11676457
mediumSUSPENSION
Filed: Jun 2025

The shocks have been worn out, clunking and not damping bumps. It causes excessive bounce making the vehicle hard to control on the road. It has been verified by a shop and no warning signs on dash.

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NHTSA #: 11670234
mediumSUSPENSION
Filed: Jun 2025

The rear shock absorbers and mounts fail. This is the second occurrence of this failure. The first occurrence was covered under warranty at 36,530 miles on [XXX].

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NHTSA #: 11667629
mediumSUSPENSION
Filed: Jun 2025

2020 hyundai palisade limited with 71k miles. The rear shocks have been replaced 2x and the front struts have been replaced once already. The front struts knock over smooth rides and low impact imperfections.

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NHTSA #: 11667056
mediumSUSPENSION
Filed: May 2025

OEM shocks are clunky and noisy. Exhibit a rattling sound at lower speeds namely at rear right. Noise is progressive and noticeable at higher speeds as time goes on.

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NHTSA #: 11659519
mediumSUSPENSION
Filed: Apr 2025

Rear shocks stiff and making noise

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NHTSA #: 11654490
mediumSUSPENSION
Filed: Mar 2025

Self-leveling shocks leaking on both sides.

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NHTSA #: 11646983
mediumSUSPENSION
Filed: Jan 2025

In August of 2023, Stivers Hyundai located in Columbia, SC replaced the rear shock absorbers on my 2020 Hyundai Palisade Limited due to a rattling and knocking noise in the rear of the vehicle. The noise never completely went away, but was somewhat better. In July of 2024 the noise was back to the same noise as we were hearing in 2023.

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NHTSA #: 11638723
mediumSUSPENSION
Filed: Jan 2025

My rear shocks and or insulator were replaced under a TSB 22-SS-001H at 50000 miles. At 79000 they are needing replaced again. I am told the TSB no longer applies since it is out of warranty.

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NHTSA #: 11638947
mediumSUSPENSION
Filed: Jan 2025

The ride is extremely bumpy, especially for children in the back seats. Hyundai has replaced the shocks/struts twice with less than 20,000 miles on the car. They are apparently using the same part which is why they keep wearing out badly.

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NHTSA #: 11636685
mediumSUSPENSION
Filed: Dec 2024

Self-leveling shocks are bad just over 70,000, when the vehicle is out of warranty. Contacted Hyundai with no assistance. Did my own research and found that it seems to be a known issue with Hyundai Palisades.

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NHTSA #: 11631155
mediumSUSPENSION
Filed: Nov 2024

The rear suspension makes a clunking noise. This is a known issue for the palisade and because I’m at 80,000 miles on the vehicle they want me to pay $6,000 for the replacement! This is insane.

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NHTSA #: 11627369
mediumSUSPENSION
Filed: Nov 2024

Having noise from the rear suspension while hitting a bump or turning. dealer says its in the shock or the mounting assembly. I am concerned if its in the mounting of the shock, and the shocks are loose it could be a safety issue.

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NHTSA #: 11624237
mediumSUSPENSION,WHEELS
Filed: Sep 2024

The rear shocks on my vehicle were checked and the left rear is requiring replacement at approximately 33K miles. The leakage was gradual and after the ride became noticeably rough, I took it for diagnosis at Safford Brown in Fairfax, VA. A failed left rear shock was confirmed.

NHTSA #: 11616193
mediumSUSPENSION
Filed: Sep 2024

Suspension has made a thumping/creaking noise from both side of rear since new. Brought it to two dealers and they could not fix. The problem has been only getting worse over time.

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NHTSA #: 11614527
mediumSUSPENSION
Filed: Jun 2024

Noise and rough going over bumps in the rear

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NHTSA #: 11597808
mediumSUSPENSION
Filed: Jun 2024

The rubber covering on the rear passenger side strut top insulator disintegrated twice. It was replaced in 2022 at 20,000 miles and now again in 2024 at 57,000. It was confirmed by the dealer and acknowledge that this is a known problem.

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NHTSA #: 11594027
mediumSUSPENSION
Filed: Mar 2024

2020 Palisade with Automatic leveling shocks has failed with 37000 miles. As per Hyundai forum it appears that this is a regular occurrence and should be recalled due to premature seals leaking!

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NHTSA #: 11577462
mediumSUSPENSION
Filed: Feb 2024

Self leveling shocks in the rear of the vehicle are failing (leaking, locking up) very early in their life span. Significant adverse effects to ride and handling.

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NHTSA #: 11569972
mediumSUSPENSION
Filed: Nov 2023

Rear shock absorbers are not functioning properly after 70,000 miles. I have had no success after no less than 10 attempts to purchase replacements from dealers and online Hyundai parts suppliers. Hyundai is aware of the defective shock absorber issue but has not corrected the replacement issue.

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NHTSA #: 11556677
mediumSUSPENSION,VISIBILITY/WIPER
Filed: Nov 2023

The car started very slightly making a clunking noise and it progressively got worse. We've taken it for every scheduled maintenance and didn't know anything was wrong.

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NHTSA #: 11554592
mediumSUSPENSION
Filed: Nov 2023

Rear shock absorbers leaking and need replacement Can fail at any time and cause vehicle to swerve while driving Yes,inspected by dealer and was told "its a known issue" Loud clunking noise coming from rear is how we noticed

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NHTSA #: 11554458
mediumSUSPENSION,UNKNOWN OR OTHER
Filed: Sep 2023

Vehicle front and rear suspension has unsafe shock/strut equipment, which causes lack of control while driving, audible noise within the passenger compartment, and rough handling.

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NHTSA #: 11546835
mediumSUSPENSION
Filed: Aug 2023

2020 Hyundai Palisade Limited rear and front shock towers and/or stabilizer links rattle and are not stable at low speeds, and probably at high speeds also but for traffic noise. Causing instability when navigating in traffic and under road conditions

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NHTSA #: 11541781
mediumSUSPENSION
Filed: Jun 2023

The self-leveling rear suspension on this vehicle has failed twice at approximately every 20,000 miles. I do not tow anything or haul heavy loads. It is a family transport vehicle that is primarily operated on smooth, flat paved roads in a suburban environment.

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NHTSA #: 11527137
mediumSUSPENSION
Filed: Nov 2022

About a year after purchase (new) a loud popping noise emanating from the rear suspension was reported to my Hyundai dealer. At first I was told it was a normal characteristic of the car. After escalating the complaint I was told it had a bad rear shock, which was replaced under warranty but the noise continued.

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NHTSA #: 11492208
mediumSUSPENSION,TIRES
Filed: May 2022

The contact owns a 2020 Hyundai Palisade. The contact stated while driving approximately 35 MPH, the tires were making a grinding sound. There were no warning lights illuminated.

NHTSA #: 11465153
mediumSUSPENSION,POWER TRAIN,ENGINE
Filed: Sep 2020

VIBRATION AT SPEEDS OF 64/65MPH AND UP. NOT SURE IF DRIVESHAFT OR TRANSMISSION. HYUNDAI HAS ISSUED A TSB BUT WILL NOT HONOR IT. I HAVE ASKED 2X FOR DEALER SERVICE DEPT. TO EVALUATE THIS PROBLEM. THEY SAID THEY DO NOT HAVE TO HONOR THIS TSB. I HAVE SEEN ON FORUMS OTHERS ARE HAVING SAME PROBLEM WITH CARS MADE IN DECEMBER 2019. IT IS PAINFUL TO DRIVE ON THE HIGHWAY AND I DO NOT KNOW IF IT IS THE DRIVESHAFT, WILL IT BREAK? WILL THE TRANSMISSION FAIL? THIS IS A BRAND NEW CAR PURCHASED NEW AND IT IS UNSAFE TO DRIVE ON THE HIGHWAY AND I CANNOT GET HYUNDAI TO LOOK AT THE PROBLEM AND THEY HAVE SENT EMAILS SAYING TOUGH LUCK. THIS IS ANYTIME YOU ARE DRIVING ON INTERSTATES OR HIGHWAYS WITH SPEED LIMITS OF 70MPH..AT AROUND 64/65 CAR STEERING WHEEL, SEAT, FLOOR VIBRATES UNLESS YOU GO BELOW 63MPH. HAPPENS EVERY TIME. FIRST TIME WAS DRIVING HOME FROM DEALER ON HIGHWAY--BEEN REACHING OUT TO HYUNDAI USA SINCE JULY BEEN TO DEALER IN JULY, AUGUST...BUT ALWAYS TOLD APPOINTMENT WILL BE TWO WEEKS TO 6 WEEKS AWAY.

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NHTSA #: 11360790
mediumSUSPENSION,WHEELS,UNKNOWN OR OTHER
Filed: Aug 2019

SINCE PURCHASING MY PALISADE, IVE FELT CONSTANT VIBRATING COMING FROM THE GAS PEDAL WHILE DRIVING. IT SEEMS TO HAVE GOTTEN PROGRESSIVELY WORSE AND NOW FEELING VIBRATING IN THE STEERING WHEEL AND BRAKE PEDAL. THERE IS NO VIBRATING WHILE STATIONARY.

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NHTSA #: 11244752
lowSUSPENSION
Filed: Aug 2025

The shocks have failed and are noticably loud and will drop out hard whenever there is any bump which while turning could cause serious safety issues. This has been a common issue from what I have seen.

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NHTSA #: 11681881
lowSUSPENSION
Filed: Jul 2025

The rear shocks have gone bad 2 times already, and now are bad a third time at 28,000 miles. The shocks begin to clunk and the rear end vibrates over bumps.

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NHTSA #: 11671126
lowSUSPENSION
Filed: May 2025

Rear shocks fully worn out struts and shocks are no good very dangerous when hitting a large bump in the road can cause steering off road because of hard hitting no shock rear end

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NHTSA #: 11663424
lowSUSPENSION
Filed: Mar 2025

The self-leveling suspension system failed. The ride is uncomfortable and on a bumpy road, the vehicle is hard to control because it bounces up and down. I looked at the rear self-leveling shocks and they were made by KIA.

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NHTSA #: 11646280
lowSUSPENSION,LANE DEPARTURE
Filed: Feb 2025

The rear self leveling shocks continually break. They do not last, no recall given even though multiple people say they have same problem.

NHTSA #: 11643572
lowSUSPENSION
Filed: Feb 2025

Rear suspension has failed. Back of car bounces on slightest of rough roads. Ride is very rough for passengers in back two rows.

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NHTSA #: 11640538
lowSUSPENSION
Filed: Jan 2025

Rear suspension with auto level function is not working properly. Rear is super stiff and bouncy ride over small imperfections on the road. Even with brand new tires it’s still an unpleasant ride.

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NHTSA #: 11637112
lowSUSPENSION,VISIBILITY/WIPER
Filed: Apr 2024

1) Back end of the vehicle sways, bounces at any speed when going over slightest bump. Driving with failing shocks or struts has a direct impact on your ability to control vehicle. Research indicates KNOWN ISSUE with 2020-2021 Hyundai Palisades - TSB22-SS-001H issued for PART of the problem but no recall.

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NHTSA #: 11584605
lowSUSPENSION
Filed: Mar 2024

The rear self leveling shocks pop and rattle and ultimately fail. What used to be a comfortable ride is now a stiff bouncy response in the rear whenever traversing any but a smooth road. The bounce is so bad it affects the driver and at times the ability to maintain a straight course.

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NHTSA #: 11577682
lowSUSPENSION
Filed: Apr 2023

With about 47,000 miles of use the suspension became rough, mostly in the rear when driving. It is like you are driving with little to no shocks. The smallest bumps in the road you feel it and bounce in the seat.

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NHTSA #: 11515394

Other 2020 Hyundai Palisade Issues