2018 Ford Fusion Backup System Problems

Your car's center dashboard screen goes black and won't display when you shift into reverse, which means you can't see the backup camera or warning alerts. The dealer said your vehicle isn't included in the recall for this issue, even though the problem matches a known Ford defect. The screen failure happened at around 117,000 miles and may require replacement of the display unit or its wiring connections.

Your backup camera displayed a black screen while reversing, then showed a 'Contact the Dealer' message. The dealer couldn't diagnose or fix the problem and said your vehicle wasn't under recall. Without a working backup camera, you lose an important safety feature designed to help prevent accidents when backing up.

The contact's daughter owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the infotainment system screen was black. Additionally, the contact stated that while reversing, the rearview camera failed to activate, and the screen remained black. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.

The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving the infotainment touch screen went black with no warning. The contact stated that the rearview camera and hands-free feature were inoperable. The vehicle was taken to a dealer where the failure was diagnosed with a failed Accessory Protocol Interface Module (APIM). The contact stated the APIM was not communicating with the vehicle. The APIM needed to be replaced. The contact stated that the vehicle was not been repaired due to the cost. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the vehicle. The contact was then transferred to NHTSA to file a complaint. The approximate failure mileage was 60,000.