2014 Ford Explorer Backup System Problems

Your reverse camera has been malfunctioning since last year, starting with a distorted image and eventually not turning on at all when you shift into reverse. You've had several near-misses with pedestrians and at least one collision with a vehicle behind you because you couldn't see properly. While there's a recall for this issue on 2015 Ford Explorers, your 2014 model isn't included, and you're asking Ford to expand the recall to cover your year. Fixing this will likely involve replacing or repairing the reverse camera and its wiring harness.

My uncle has a 2015 Ford Explorer and he received recall 25V695 for the rear camera issues blurry/ wavy and going completely black and not being useful. Almost have backed into a few things when it goes out in the middle of reverse. I believe this is a huge safety concern and my vehicle should be added to the list of affected. Not that they are going to do anything, I took mine in a year ago for the A=pillar trim flying off and they said they still don't have parts that I could either just park it or take the trim off and drive around that way. smh. Can you please help so I can feel more safe when I back up?

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera briefly displayed an image, and the message "Rear-view Camera Unavailable" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to an unknown recall; however, the model year was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back-over prevention camera system independently powered on and off. No warning lights were illuminated. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back-over prevention camera displayed a black screen. In addition, the error message indicated that the back-over prevention camera was unavailable. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.

The contact owns a 2014 Ford Explorer. The contact stated that while attempting to park the vehicle, the rear-view camera became inoperable. The contact stated that the image displayed on the screen was inverted, making it difficult to safely maneuver the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact was referred to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 70,000.

The contact owns a 2014 Ford Explorer. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure limited driving visibility, preventing the driver from safely operating the vehicle. The contact stated that on a separate occasion, while driving at slow speeds, the contact was almost involved in two slow speed parking lot crashes. The contact was able to stop the vehicle before the crashes. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was unknown.

The contact owns a 2016 Ford F-150. The contact stated that the rearview camera would display a distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that they had been involved in two low-speed, parking lot accidents. The contact stated that no injuries were reported in either incident. Unknown if a police report was filed. The vehicle was taken to the dealer. However, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the failure persisted. The failure mileage was approximately 50,000.

The contact owns a 2014 Ford Explorer. The contact stated that the back over prevention camera failed to operate as needed while the vehicle was shifted into reverse, and the image displayed was distorted. The contact stated that over time the failure worsened, and the screen went blank. The vehicle was taken to a dealer where the vehicle was kept for three days for the repair. The contact went back to retrieve the vehicle and was informed that the part needed to repair the vehicle was unavailable and that the vehicle could not be repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.

The contact owns a 2014 Ford Explorer. The contact stated while reversing the vehicle, the rearview camera displayed a distorted image. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back over protection camera failed to operate as needed. The contact stated that while driving forward, the back over prevention camera image remained on the screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,024.

See attached document for complaint

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the back over prevention camera was malfunctioning. The contact stated that the camera was displaying an upside-down image. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the back-over prevention camera had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 126,000.

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera image turned black. The message "Camera Currently Unavailable - Contact Your Dealer" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the rear-view camera needed to be replaced. The rear-view camera was replaced and reprogrammed. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 75,000.

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera malfunctioned and failed to display an image. The contact stated that occasionally while reversing, the rear-view camera activated and then the image suddenly disappeared, and the display screen turned black. The cause of the failure was not yet determined. The local dealer was not yet contacted. The manufacturer was contacted but no assistance was offered. The failure mileage was 70,000.

When backing up the screen will go black. When I place the car in drive again and back in reverse, it will work for a short period of time then go black again. A warning pops up stating the camera is unavailable and to contact the dealership.

Back up camera works intermittently. It frequently gives a message stating thet the camera is not available and owner should contact the dealer.

Backup camera works intermittently

rear camera fails 1/3 times

The back up camera does not always work. You may want to back up and find the camera does not work. Makes the process difficult and dangerous. Other times it might start as you back up then all of a sudden it stops working. Providing a in motion safety issue. Then there times it just doesn’t work. When the driver is use to use in it makes the driver uncomfortable and dangerous.