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2011 Ford Explorer Airbags Problems

36 owner-reported airbags complaints from NHTSA data

36
Complaints
2
Crashes
Feb 2016Dec 2014
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (36)

mediumAIR BAGS,STRUCTURE
Filed: Mar 2025

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for the air bag warning light being illuminated and the dealer diagnosed that the front passenger’s side air bag sensor had failed and needed to be replaced. The dealer informed the contact that the part was ordered; however, the vehicle was not repaired. The dealer was contacted regarding NHTSA Campaign Number: 24V031000 (Structure); in February 2024 and the contact was informed there were no parts available for the recall repair. In July 2024 the contact received a letter stating that parts were available, and an appointment was scheduled for October 2024. At the time of the appointment, the dealer informed the contact that the recall repair could not be performed due to parts not being available. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000. Parts distribution disconnect.

NHTSA #: 11650563
mediumAIR BAGS
Filed: Oct 2024

Pursuant to the attached pdf file this relates to component parts of the air bag system. When these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. This has been an issue since we purchased the car used with around 35,000 miles on it. Multiple repair attempts have failed. At 61,000 mile I was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. Ford customer service in Dearborn agreed with that assessment. The cost estimate at that time was given at a minimum of $3000.00 dollars. This issue remains unresolved to this day and time as I have tried to appeal that decision and while I have tried to find an independent repair shop that would do this work. To date no independent shop will do this as it effects a safety system. At a 100,000+ miles now I am transporting my grandchildren in this car without the benefit of an operating airbag system due to Ford's continued failures.

NHTSA #: 11621285
mediumAIR BAGS,SEAT BELTS
Filed: Mar 2024

The airbag warning light keeps coming on after continued checks and fixes. The dealership zip tied connector c211 and the light went off for a bit then came back on, the seat belt has been replaced but the light came back on, and all other components have been checked but no matter what the fix the light stays on. This is an issue many people have and Ford should be responsible for fixing it.

NHTSA #: 11578701
mediumAIR BAGS,SEAT BELTS,STRUCTURE
Filed: Mar 2024

Driver side window panel flew off during my drive on the interstate directly after I noticed it being loose for the first time. 3rd row seatbelts leak when it rains on both sides. Rear backup camera is opposite/flipped and goes in and out. Trunk will close on you after opening it up with the car not running. It will not sense movement when the car is off and continues to shut resulting in harm.

NHTSA #: 11575023
mediumAIR BAGS
CrashFiled: Oct 2022

2011 FORD EXPLORER. CONSUMER STATED THAT DURING A COLLISION THE AIRBAGS DID NOT DEPLOY.

NHTSA #: 11490730
mediumAIR BAGS
Filed: Apr 2022

Airbag fault

NHTSA #: 11459991
mediumAIR BAGS,SEAT BELTS
Filed: Nov 2020

MY AIR BAG CONTROL LIGHT CAME ON 3 YEARS, I TOOK THE VEHICLE TO THE FORD DEALERSHIP A D THEY DISCOVERED THE SEAT BELT PRETENSIONER HAD SHORTED OUT. IT WAS REPLACED AT MY EXPENSE. FAST FORWARD TO TODAY AND THE SAME LIGHT IS BACK ON FOR WHAT I IMAGINE IS THE SEAT BELT PRETENSIONER AGAIN! THE LIGHT STAYS ON FROM THE TIME THE CAR IS STARTED TILL IT'S TURNED OFF.

NHTSA #: 11372803
mediumAIR BAGS
Filed: Oct 2019

AIRBAG SYSTEM MALFUNCTION LIGHT COMES ON AND OFF SEEMINGLY RANDOMLY. NO CORRELATION TO TEMPERATURE OR HUMIDITY. NO CORRELATION TO BEING IN MOTION OR STOPPED. SOMETIMES IT STAYS ON FOR LONG PERIODS OF TIME (I.E. MONTHS). BASED ON RESEARCH I'VE DONE, IT SEEMS THAT WHEN THE AIRBAG INDICATOR IS LIT, THE ENTIRE AIRBAG SYSTEM IS OFF. THIS IS A MAJOR SAFETY ISSUE. AFTER ABOUT 1 MONTH OF IT BEING ON STEADILY, I HAD IT FIXED AT THE DEALERSHIP, FRANKLIN FORD, IN FRANKLIN, MA. THEY FIXED IT THROUGH A TSB WHERE CONNECTORS WERE CLEANED AND RE-GREASED WITH DIELECTRIC GREASE. THIS FIX LASTED ABOUT 1 YEAR. AFTER THIS TIME PERIOD THE AIRBAG LIGHT CAME BACK ON, AGAIN INTERMITTENTLY AND RANDOMLY. AGAIN, AFTER ABOUT 1 MONTH OF STEADILY ON, I TOOK IT BACK TO THE SAME DEALERSHIP, WHERE IT WAS DIAGNOSED TO BE THE SAME ISSUE. THE VEHICLE WAS REPAIRED USING THE SAME TSB METHOD. THIS LEADS TO A LOGICAL ASSUMPTION THAT THIS FIX IS ONLY TEMPORARY AND I WILL CONTINUOUSLY NEED TO HAVE IT REPAIRED. I'VE READ ACCOUNTS ONLINE OF SEVERAL OTHER USERS EXPERIENCING THIS SAME ISSUE.

NHTSA #: 11267713
mediumAIR BAGS
Filed: Dec 2018

AIR BAG LIGHT CAME ON RANDOMLY AND WILL NOT SHUT OFF.

NHTSA #: 11155908
mediumAIR BAGS
Filed: Oct 2018

TAKATA RECALL AIRBAG LIGHT IS ON AND WILL NOT TURN OFF. IT IS ON ALL THE TIME WILL NOT SHUT OFF

NHTSA #: 11142679
mediumAIR BAGS
Filed: Aug 2018

THE AIR BAG LIGHT KEEPS COMING ON AND STAYING ON FOR NO REASON . I FEEL THIS IS REALLY A SAFETY ISSUE SINCE THE AIR BAGS WONT INFLATE IF LIGHT IS ON AND I HAVE RESEARCHED THIS MATTER AND THERE HAS BEEN SEVERAL COMPLAINTS FROM OTHER OWNERS WHO OWN THIS VEHICLE.

NHTSA #: 11122067
mediumAIR BAGS
Filed: Jun 2018

AIR BAG LIGHT IS ON , POSSIBLE AIR BAG FAIL

NHTSA #: 11100183
mediumAIR BAGS
Filed: Nov 2017

BOUGHT USED-AIR BAG LIGHT STAYS ON MOST OF THE TIME-- KIRK FORD FIXED IT AT DEALER COST FROM BARKSDALE CADILLAC WHERE IT WAS PURCHASED.. AIR BAG LIGHT STILL COMES ON AND WHEN I TALKED TO THEM THEY SAID IT MIGHT BE SOMETHING ELSE CAUSING IT. . HUSBAND FIGHTIN G CANCER AND I COULD NO GET THR RECALL ON DOOR HANDLE FIXED. HUSBAND PASSED AWAY AND I DONT HAVE FUNDS TO GET AIRBAG LIGHT FIXED..I DONT KNOW THE BRAND OF AIR BAG.SO I DONT KNOW IF IT IS TAKATA

NHTSA #: 11042828
mediumAIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
Filed: Oct 2017

2011 FORD EXPLORER THAT I BOUGHT NEW IN 03/2011 AND THAT HAS AN ISSUE ABOUT THE AIRBAG LIGHT BEING ON AND OFF AT THE VERY FIRST MONTH OF THE CAR PURCHASE IT HAS BEEN CONSTANTLY CHECKED AND FIXED FOR FREE WITHIN THE TIME WARRANTY. THEN I HAVE TO COME AND PAY ALMOST EVERY YEAR TO FIX THE AIRBAG LIGHT.

NHTSA #: 11032186
mediumAIR BAGS
Filed: Sep 2017

DASHBOARD WARNING INDICATOR FOR AIRBAGS. I DON'T RECALL WHEN/CONDITIONS UNDER WHICH IT FIRST CAME ON.

NHTSA #: 11024152
mediumAIR BAGS,SEAT BELTS
Filed: Jul 2017

RESTRAINTS INDICATOR LAMP WARNING LIGHT CAME ON AND WON'T GO OFF. I HAVE AN APPOINTMENT SETUP THIS FRIDAY WITH MY LOCAL FORD DEALERSHIP TO HAVE IT CHECKED OUT, BUT WHEN I RESEARCHED THE ISSUE, I FOUND THAT A TON OF PEOPLE HAD THE SAME PROBLEM. A MAJORITY WERE RESOLVED BY FIXING A CONNECTION UNDER THE DRIVER SEAT.

NHTSA #: 11010877
mediumAIR BAGS
Filed: Apr 2017

PURCHASED USED VEHICLE JANUARY 2017. MARCH 2017 AIRBAG LIGHT APPEARED INTERMITTENTLY AT START, WHEN PLACED IN DRIVE, OR TRAVELING AT VARIABLE SPEEDS. APRIL 2017 AIRBAG LIGHT NOW ILLUMINATES 95% OF TIME AT START AND REMAINS ON THROUGHOUT OPERATION. FORD DEALERSHIP IDENTIFIED AIRBAG CODE B1212, ADVISING HIGH ELECTRICAL RESISTANCE IN GEAR SHIFTER REQUIRING REPLACEMENT AS WILL NOT INDICATE TO VEHICLE SAFETY MONITORING SYSTEM THAT VEHICLE IS IN PROPER GEAR AND THEREFOR PASS FAULT DETECTING SYSTEM. REPAIR/REPLACEMENT APPROXIMATELY $515.00. TSB-12-5-11 HAS BEEN ISSUED FOR THIS CODE, WAS APPLIED WITH NO RESOLVE. FAULT DISABLES CRITICAL SAFETY SYSTEM, IS NOT COVERED UNDER EXTENDED WARRANTY AND IS OWNER'S FINANCIAL RESPONSIBILITY. THERE IS AN ENORMOUS CONSUMER REPORTING TREND FOR THIS DEFECT IN MAKE/MODEL. RECOMMEND RECALL INVESTIGATION AS COMMON TREND THAT DISABLES CRITICAL VEHICLE SAFETY FEATURE IDENTIFIED BY MANUFACTURER IN TSB-12-5-11. INTERNET RESEARCH ON THIS MATTER SUBSTANTIATES MULTIPLE AND REPEATED OWNER/MANUFACTURER HISTORICAL DATA SUPPORTING CLAIM.

NHTSA #: 10980447
mediumAIR BAGS
Filed: Apr 2017

RANDOMLY, THE AIRBAG LIGHT WILL COME ON AND REMAIN ON UNTIL THE VEHICLE IS RESET, INDICATING THERE IS AN INTERMITTENT PROBLEM WITH THE SRS SYSTEM. HAPPENS AFTER STARTING THE VEHICLE, DURING THE INITIAL TESTING OF COMPONENTS. UPON SEARCHING ONLINE, THERE SEEMS TO BE QUITE A BIT OF PEOPLE WITH EXPLORERS BETWEEN 2011-2015 WITH THIS PROBLEM.

NHTSA #: 10979984
mediumAIR BAGS
Filed: Mar 2017

AIRBAG LIGHT COMES OFF & ON WHEN DRIVING. WHEN LIGHT IS ON THE AIRBAG WILL NOT OPERATE IN A CRASH.

NHTSA #: 10958240
mediumAIR BAGS,SEAT BELTS
Filed: Dec 2016

DIAGNOSE AND ADVISED THAT DRIVER PRETENSIONER IS FAULTY. I HAVE TO PAY $400 PLUS TO HAVE THIS REPLACEMENT. MY AIR BAG LIGHT IS ALWAYS ON WITH FAULTY PRETENSIONER IT MAY NOT GO OFF IN AN ACCIDENT.

NHTSA #: 10936469
mediumAIR BAGS
Filed: Aug 2016

MY AIRBAG WARNING LIGHT HAS COME ON WHEN THE ENGINE IS RUNNING.

NHTSA #: 10897764
mediumAIR BAGS
Filed: Jul 2016

THE AIRBAG INDICATOR LIGHT KEEPS COMING ON WHICH SHUTS DOWN THE AIRBAG SAFETY SYSTEM. THIS HAS BEEN A CONSTANT PROBLEM SINCE I PURCHASED THE VEHICLE IN 2011. IT ALSO APPEARS TO BE COMMON PROBLEM WITH OTHER OWNERS OF THIS VEHICLE. THE LIGHT ILLUMINATES WHEN THE VEHICLE IS STATIONARY AND IN MOTION.

NHTSA #: 10891793
mediumAIR BAGS
Filed: Jul 2016

AIR BAG LIGHT STAYS ON; DEALER CHECKED & RECOMMENDS REMOVING CENTER CONSOLE TO GREASE CONNECTORS. THEY SAY THIS MAY FIX PROBLEM; ESTIMATE $450-$500; THEY DID CHECK CONNECTORS UNDER SEAT AND DID NOT FIND A PROBLEM. ALSO SAY THE VEHICLE WILL NOT PASS INSPECTION WHEN DUE (MAR 2017).

NHTSA #: 10891837
mediumAIR BAGS,SEAT BELTS,SEATS
Filed: Jun 2016

I HAVE MY AIR BAG LIGHT ON MY DASH, AND MY EMERGENCY LIGHTS DO NOT WORK. THIS CAR IS TOO YOUNG TO HAVE SUCH PROBLEMS. MY PASSENGER BACK SEAT BELT CASE IS BROKEN AS WELL. THE STITCHING ON THE SEAT BELT SEEM TO BE TEARING. THIS IS ONLY A 2011 FORD EXPLORER IT IS WAY TO YOUNG FOR ALL THESE MAJOR SAFETY ISSUES. MY MECHANIC CANT FIGURE IT OUT.

NHTSA #: 10881572
mediumAIR BAGS
Filed: May 2016

THIS IS THE FOURTH TIME THAT THE AIRBAG LIGHT CAME ON. THIS IS A SAFETY ISSUE THAT FORD HAS NOT ADDRESS THIS AS A RECALL. FORD NEEDS TO THINK THAT IN CASE OF AN ACCIDENT THE AIRBAG MAY NOT DEPLOY. LIKE IF A SAFETY BELT DONT WORK THEN IT IS A SAFETY ISSUE AND IT SHOULD BE A LIFETIME WARRANTY.TAKATA AIRBAG ISSUE THE AIRBAG WORKS BUT CAN KILL YOU AND WHEN AIRBAGS DOES NOT WORK IT CAN KILL ALSO.SO WHY DOES NOT FORD ISSUE A SAFETY RECALL ON THEIR VEHICLES SPECIALLY 2011-2015 FORD EXPLORERS

NHTSA #: 10870676
mediumAIR BAGS
Filed: Feb 2016

AIR BAG LIGHT WAS COMING ON. WAS TOLD THAT THE SEAT BELT PRETENSIONER IS BAD. WAS QUOTED $450 TO REPAIR. AFTER REFUSING TO HAVE THE WORK DONE I WENT ONLINE TO SEE IF ANYONE ELSE IS HAVING THE SAME PROBLEM. MANY OWNERS HAVE COMPLAINED ON EXPLORERFORUM.COM SOME HAVE SUGGESTED THAT I HAVE THE CONNECTIONS CHECKED UNDER THE SEAT AND I HAVE NOW FOUND THERE IS A SERVICE BULLETIN ON THIS ISSUE. MY DEALER NEVER SUGGESTED TRYING TO GREASE THE CONNECTIONS, THIS IS AN ISSUE THAT FORD SHOULD HAVE MADE THEIR OWNERS AWARE OF, SINCE WHILE THE LIGHT IS ON MY AIRBAG WILL NOT DEPLOY IF I AM INVOLVED IN AN ACCIDENT.

NHTSA #: 10837906
mediumAIR BAGS
Filed: Dec 2015

I HAVE AN AIR BAG LIGHT THAT STAYS ON MOST OF THE TIME, BUT WILL SOMETIMES GO AWAY. IT HAS BEEN ON FOR AT LEAST A MONTH NOW. THE CAUSE IS A LOOSE CONNECTOR UNDER THE SEAT THAT NEEDS ADDRESSED. APPARENTLY THE FORD FIX ACCORDING TO TSB (ATTACHED) IS APPLY GREASE TO THE CONNECTORS. THIS IS A WELL DOCUMENTED PROBLEM ACROSS THE INTERNET. THERE IS A 12 PAGE THREAD ON EXPLORER FORUMS SPECIFICALLY RELATED TO IT. MY DEALER REFUSES TO FIX IT BECAUSE I AM OUT OF WARRANTY EVEN THOUGH IT IS A SAFETY ISSUE. THIS IS SOMETHING THAT SHOULD BE UNDER RECALL. HOW CAN A LOOSE CONNECTOR THAT MANY OWNERS HAVE REPORTED NOT BE? TWO TO THREE HOURS OF LABOR IS A SMALL PRICE FOR FORD TO PROVIDE SAFETY TO THEIR OWNERS. HERE IS A LINK TO THREAD DESCRIBING THE PROBLEM HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=349429

NHTSA #: 10809174
mediumAIR BAGS,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Dec 2015

I BEGAN EXPERIENCING PROBLEMS WITH THE STEERING WHEEL MOUNTED CONTROLS WHILE DRIVING, WHICH WERE INTERMITTENT. FIRST, THE VOLUME BUTTON FAILED AND THEN CRUISE CONTROL FUNCTIONS FAILED. THE CRUISE CONTROL WOULD SOMETIMES CANCEL ON ITS OWN, CAUSING A SUDDEN UNEXPLAINED LOSS OF SPEED WHILE I THOUGHT IT WAS ENGAGED. THE "RESUME" AND "CANCEL" BUTTON FUNCTIONS ALSO SWAPPED. "RESUME" WOULD CANCEL THE CRUISE CONTROL AND "CANCEL" WOULD RESUME CRUISE. I ONLY FIGURED THIS OUT AFTER PRESSING CANCEL WHILE IN CRUISE CONTROL TO SLOW THE CAR FOR TRAFFIC AHEAD OF ME AND IT DID NOT RESPOND OR SLOW THE CAR. THE CAR CONTINUED AT ITS SET SPEED UNTIL I HIT THE BRAKES TO SLOW IT. THE DIAGNOSIS FOR THE PROBLEM WAS THAT THE CLOCK SPRING HAD FAILED AND IT WAS REPLACED. I FEEL THIS IS A SERIOUS SAFETY CONCERN, ESPECIALLY SINCE THE DRIVER AIR BAG MAY HAVE ALSO BEEN AFFECTED. THIS CAR HAS ONLY 43,000 MILES ON IT. THE FIRST TIME I TOOK THE CAR IN FOR SERVICE, THEY REINSTALLED SOFTWARE WHICH DID NOT FIX THE PROBLEM. I DO NOT YET HAVE THE INVOICE FROM THE REPLACEMENT OF THE CLOCK SPRING BECAUSE IT HAS NOT YET BEEN PAID WHILE I TEST THE REPAIR. THE CLOCK SPRING DID APPEAR TO FIX THE PROBLEM. THE CAR WAS REPAIRED AT PERRY FORD IN SAN LUIS OBISPO, CA.

NHTSA #: 10808064
mediumAIR BAGS
Filed: Oct 2015

WHEN I START MY CAR THE AIRBAG LIGHT IS COMING ON. I HAD IT CHECKED OUT AT A FORD DEALERSHIP AND THEIR DIAGNOSIS IS THAT THE PRESSURE IN AN AIRBAG IS NOT ACCURATE. MY CONCERN IS THAT THIS IS A SAFETY CONCERN AND THE DEALERSHIP WANTS TO CHARGE ME $300 TO FIX THIS PROBLEM. THIS SOUNDS LIKE A MANUFACTURE PROBLEM AND NOT A WARE AND TEAR PROBLEM THAT I SHOULD BE PAYING FOR. ALONG WITH THAT THE POSSIBILITY OF THE AIRBAGS DEPLOYING OR NOT DEPLOYING DUE TO THE PRESSURE NOT BEING CORRECT IN THE AIRBAGS.

NHTSA #: 10786581
mediumAIR BAGS
Filed: Jun 2015

THE DASH "CHECK AIR BAG" LIGHT IS ON. ITS MY UNDERSTANDING THAT WHILE THE "CHECK AIR BAG" LIGHT IS ON, THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF A CRASH. OUT OF REGULAR WARRANTY, DO HAVE EXTENDED WARRANTY PLAN FROM FORD, BUT I DON'T THINK I SHOULD PAY FOR THE REPAIR DEDUCTIBLE.

NHTSA #: 10727031
mediumAIR BAGS
Filed: Jun 2015

THE AIRBAG LIGHT IS CONSTANTLY ON WITH NO DEALER ABLE TO FIX. WAS TOLD THAT THE AIRBAGS WILL NOT DEPLOY WITH THE LIGHT ON

NHTSA #: 10730230
mediumAIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
Filed: May 2015

VEHICLE SRS WARNING LIGHT ILLUMINATED AND EXTINGUISHED SPORADICALLY FOR SEVERAL DAYS BEFORE STAYING ILLUMINATED PERMANENTLY. THE DIAGNOSTIC CODES INDICATE FAILURE OF THE SUPPLEMENTAL RESTRAINT SYSTEM. TROUBLESHOOTING, RESEARCH, AND DIAGNOSTICS HAVE REVEALED POOR ELECTRICAL CONNECTIONS AT VARIOUS CONNECTORS THROUGHOUT THE VEHICLE FOR THE SRS SYSTEM. DEALER SERVICE HAS INDICATED POTENTIAL FAILURE OF THE ENTIRE SAFETY SYSTEM TO PERFORM ITS FUNCTION (PRE-TENSIONERS, AIRBAG DEPLOYMENT, ETC) IF THIS LIGHT IS ILLUMINATED.

NHTSA #: 10716185
mediumAIR BAGS
Filed: Dec 2014

I PURCHASED A "CERTIFIED" USED 2011 EXPLORER BASE WITH 3500 MILES IN MARCH 2014 FROM FORD DEALER. AIR BAG LIGHT ILLUMINATED IN MAY AND STAYED ON STEADY...DEALER REPLACED MASTER MODULE (UNDER WARRANTY) AFTER A WEEK OF WORKING ON THE VEHICLE. AT THE TIME, THEY TOLD ME WHEN THE LIGHT WAS ON, IT INDICATED THE AIR BAGS WOULD NOT DEPLOY IN A CRASH AND THEY WOULD NOT LET ME HAVE THE VEHICLE BACK WHILE THEY WAITED FOR THE PART, A CLEAR INDICATION OF HOW SERIOUS THEY CONSIDERED THE PROBLEM. LIGHT HAS COME BACK ON THREE MORE TIMES SINCE (EVERY 6-8 WEEKS). EACH TIME SINCE, DEALER HAS "GREASED" ELECTRICAL CONNECTIONS WHICH CAUSES THE LIGHT TO GO OFF ONLY TEMPORARILY. WHEN THE LIGHT COMES BACK ON, WE ARE USUALLY DRIVING ON THE HIGHWAY AND NOT PROTECTED BY THIS CRITICAL SAFETY SYSTEM. ASIDE FROM THE EXTREMELY UNSAFE CONDITION THIS POSES TO MY FAMILY, IT IS BECOMING MORE AND MORE DIFFICULT TO BRING THE CAR BACK TO THE DEALER EVERY SEVERAL WEEKS TO HAVE THEM ONLY TEMPORARILY FIX THE ISSUE. BASED ON OTHER SIMILAR COMPLAINTS, I EXPECT THIS WILL CONTINUE FOR ME UNTIL THE WARRANTY EXPIRES AND I CAN'T AFFORD TO FIX THE PROBLEM ANY LONGER. I APPROACHED THE DEALER'S GENERAL MANAGER AND MY REGIONAL FORD REP ABOUT BUYING THE VEHICLE BACK BUT THEY BOTH TOLD ME THEY WOULD ONLY GIVE ME WHAT THE VEHICLE WAS WORTH (WHICH WOULD PUT ME IN A LARGE FINANCIAL HOLE)... *JS

NHTSA #: 10669246
mediumAIR BAGS,SERVICE BRAKES
CrashFiled: May 2014

AIR BAG LIGHT HAS BEEN ON SEVERAL TIMES. EACH TIME I HAVE TAKEN THE VEHICLE IN FOR SERVICE AND THEY TELL ME EACH TIME THEY FIXED IT. I DRIVE IT SOME AND THE LIGHT COMES BACK ON. IT IS BACK IN THE SHOP FOR THE TENTH TIME I HAVE PAPER TRAILS AND PICTURES TO PROVE IT. I ENDED UP MAKING AN APPOINTMENT THE LAST TIME BUT BEFORE I GOT THERE I HIT A DEER END OF MARCH AT 60 MPH AND THE AIR BAG DIDN'T GO OFF ONCE THE BODY WORK GOT DONE I TOOK IT INTO THE FORD SHOP AND THEY SAID THERE WAS A FAULTY SENSOR WERE THE DEER HIT. THEY REPLACED IT THE I DROVE IT EIGHT MILES AND THE LIGHT CAME BACK ON SO I TURNED AROUND AND THEY ARE TELLING ME THAT THERE ARE NO CODES THIS TIME I HAVE TRIED TO GET THEM TO BUY IT BACK AND THEY WILL NOT. THE REAR BRAKES HAVE LOCKED UP FOUR TIME AND THEY HAVE REPLACE THEM EACH TIME AND IT CONTINUES TO DO THE SAME WITH THEM ALSO. *TR

NHTSA #: 10593277
mediumAIR BAGS,SEAT BELTS
Filed: Mar 2014

A SEAT BELT/AIR BAG WARNING LIGHT HAS BEEN COMING ON INTERMITTENTLY. I WAS TOLD THAT THE SERVICE DEALERS COULD ONLY INVESTIGATE THIS WHEN THE LIGHT WAS ON. AS IT COMES AND GOES, I HAVE NOT BEEN ABLE TO TAKE THE VEHICLE INTO THE DEALER FOR A COUPLE OF MONTHS. WHEN I DID, I WAS TOLD THAT IT WAS NO LONGER IN WARRANTY AND I WOULD BE CHARGED ABOUT $450. THE REPRESENTATIVE SAID IF I DID NOT GET IS CORRECTED THAT THE AIR BAG WOULD NOT WORK PROPERLY THEREBY EXPOSING ME TO RISK. IT SEEMS THAT A SITUATION SUCH AS THIS SHOULD BE COVERED BY THE MANUFACTURER INDEFINITELY OR ARE THEY WILLING TO TAKE THE CHANCE THAT THEIR CUSTOMERS WILL NOT BE INJURED FOR AN ERROR ON THEIR PART IN MANUFACTURE. I HAD THE DEFECT REPAIRED AT MY EXPENSE BUT WOULD LIKE TO HAVE AN INVESTIGATION OPENED AND POSSIBLE CHARGES AGAINST FORD MOTOR COMPANY AND POSSIBLY EVEN THEIR DEALERSHIP NETWORK.

NHTSA #: 10567283
mediumAIR BAGS
Filed: Oct 2013

THE AIRBAG INDICATOR ILLUMINATED ON MY 2011 FORD EXPLORER LIMITED SO I TOOK IT TO MY LOCAL FORD DEALER. THEY INFORMED ME THAT WHEN THIS LIGHT IS ON, THE SRS IS DEACTIVATED AS IT IS A CLOSED SYSTEM. THE REPAIR WAS DONE AND IN JAN 2013 THE PROBLEM AROSE AGAIN. IT WAS FIXED AFTER A COUPLE OF DAYS AND RETURNED TO ME, SINCE THEN I HAVE HAD IT BACK 7 ADDITIONAL TIMES. HAD I BEEN IN AN ACCIDENT I WOULD NOT HAVE HAD ANY OF THE PROTECTIVE EQUIPMENT TO HELP PREVENT SERIOUS INJURY OR DEATH. TO DATE AT LEAST ONE PRE-TENSIONER, A MODULE, AND A WIRING HARNESS HAVE ALL BEEN REPLACED. *TR

NHTSA #: 10548863

Other 2011 Ford Explorer Issues