2021 Ford Edge Other Problems

Your 2021 Ford Edge has a defective APIM module (the computer that controls your infotainment system) covered under Ford Safety Recall 25S28. You're experiencing shutdowns of your navigation, Apple CarPlay, Bluetooth, and infotainment screen while driving, and your rear-view camera may also be affected. Ford has delayed the repair multiple times, most recently putting the recall on hold in December 2025 without providing a timeline for when it will be fixed. This repair will likely require Ford to replace the APIM module or its telecommunications chip through an authorized dealer.

Your transmission is slipping, which means it's losing power delivery and not shifting smoothly. This started after only two years of ownership, and you're facing a $9,000 repair bill to replace it. You've experienced similar transmission problems in a previous Ford vehicle, and you're concerned this is a recurring quality issue affecting multiple owners.

Reverse camera goes black with movement in the picture. Can not see to back up for a week or two at a time then it works for a week. Asked Ford dealership about an update for software and they require $175 to diagnose the camera then pay to have he said possibly a new camera installed. It does not alert to people or objects behind vehicle during the time the camera goes out.

Front crash assistance unavailable. Camera not working. No auto dimming available either.

The Ford Dealership has had my vehicle since May 5, 2025 and since then, has been unable to fix Safety Recall 25S28 (APIM Module Reprogramming due to distorted screen). On June 30, 3025, the dealership informed me that Ford has put a stop hold on the recall, with no estimate as to when or whether my vehicle will ever be repaired. On June 19, 2025, I filed a complaint with Ford corporate customer service hotline, to no avail. I have heard nothing back from the corporate Ford customer service team. Truly alarming and frustrating.

Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.

There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.

Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.

2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I do not believe that the horn is sufficiently loud enough to perform it's intended purpose. Especially with the ambient noise of traveling at highway speeds.

The contact owns a 2021 Ford Edge. The contact stated while his wife was driving the vehicle at 35 MPH, a vehicle abruptly stopped in front of her which caused her to rear-end the vehicle. The air bags did not deploy upon impact. The contact nor the other driver were injured in the accident. A police report was filed. The contact arrived at the scene, tied a strap to the hood of the vehicle, and drove the vehicle home. The contact stated that the forward collision avoidance feature failed to operate as needed on the vehicle. The contact was able to drive the vehicle to a dealer where it remained in their possession. The manufacturer had been notified and offered no assistance in relation to the failure. The vehicle had yet to be repaired. The failure mileage was 400.