2016 Ford Edge Backup System Problems

Your rearview camera has stopped working, which is part of a safety recall (Campaign 25V572000) that Ford issued for back-over prevention. However, Ford hasn't made the replacement part available yet, so the dealer can't perform the recall repair. The dealer offered to replace the camera at your own expense, but you're concerned Ford has taken too long to provide the necessary part for this safety recall.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair, but there was no guarantee that the repair would correct the failure. The vehicle was then taken to an independent mechanic, where the rearview camera was replaced with an aftermarket part; however, the contact stated that the rearview camera was not operating as needed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Edge. The contact stated that while reversing, the back-over prevention screen displayed a blank screen. In addition, the back-over-prevention screen was frozen on the blank screen. The contact stated that due to the failure, the contact could not adjust the heating control or any safety features. The contact's husband had medical appointments, and the contact stated that because the outside temperature had changed, it was of huge concern. The contact stated that previously the vehicle was taken to two independent mechanics, and the failure was diagnosed as a failed back-over prevention system. The vehicle was taken to the dealer; however, the contact was informed that because the display screen was blank, the diagnostic test could not be performed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

The contact owns a 2016 Ford Edge. The contact stated that while reversing, the rear camera image was intermittently black or distorted. The vehicle was taken to the dealer while it was under warranty; however, the failure could not be duplicated. The vehicle was taken back to the dealer, and the contact was charged a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 3,200. The VIN was not available.

The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.