2024 Volkswagen Tiguan Engine Problems

Your car caught fire while driving less than a year after purchase, just 20 minutes into a trip following routine maintenance at the dealership. Smoke appeared under the hood with no warning from the vehicle's electronics, followed quickly by flames that completely engulfed the car and made it a total loss.

The contact owns a 2024 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated, though the vehicle had previously been serviced within 1,600 miles. The vehicle was taken to an independent mechanic, who informed the contact that the engine had consumed four quarts of oil within 1,600 miles. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was not repaired. The vehicle was taken to the dealer, who was unable to corroborate the independent mechanic's determination, instead finding that the vehicle was functioning normally. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,800.

Low engine oil light appeared after 1000 miles. Car was topped off with oil and light appeared again. Oil consumption test was conducted car is burning 4.5 q per 1000 miles, results have not been consistent. VW claims this test is within their parameters but the car can longer travel 1000 miles until an oil change. More symptoms have appeared such as a decent size smoke cloud on engine startup. Both Volkswagen dealerships have said this is not normal to a new car and said you should contact customer service. It’s been 2 weeks and they have yet to respond.