2021 Volkswagen Jetta Fuel System Problems

Your car's check engine light has been coming on repeatedly since 2022, with the problem traced to the EVAP (emissions) system. You've taken it to the dealership 8 times for repairs, but the issue keeps returning despite multiple attempted fixes. The dealership hasn't been able to permanently resolve the problem.

Your fuel door won't open when you try to refuel, and your car displays an error message preventing you from adding gas. This has happened multiple times, leaving you stranded at home and unable to drive. The issue appears to be a mechanical or electrical problem with the fuel door locking mechanism that requires professional diagnosis and repair at a dealership.

Your fuel pump keeps shutting off after just a few seconds when you try to fill up the tank, forcing you to squeeze the handle repeatedly to add fuel. Because the automatic shut-off isn't working properly, fuel sometimes spills out of the filler neck, creating a safety hazard. Your dealer says the fuel tank itself needs to be replaced, but this issue isn't covered by recall or your warranty since your vehicle is over 50,000 miles.

I have driven my 2021 VW Jetta about 56,000 miles. Literally the whole time I have owned this car the check engine light has been on for an evaporative emissions issue. I have brought it into the dealer about six times. They have replaced everything associated with this system at least once and have done a software update. During my last visit, they reported that they had a conversation with VW and said “VW does not have a fix for this." We will let you know when they do.” I owned a diesel VW involved in diesel-gate scandal. This is the same, but different. Instead of hiding the problem, they are ignoring the problem. Clearly, VW needs a higher authority to make this a priority, fine them, or force them to buy these cars back. The car will soon be useless, unable to be inspected, because the check engine light is on. They gave me one complementary inspection already. I’m sure they cheated; passing the inspection when the check engine light was on. Please call if I can assist further. Once the check engine light is cleared, it will be back on within a day. I encouraged a friend to buy a Jetta. He has the same issue with his 2021 Jetta, VIN[XXX] It was purchased at a different dealer many months after I bought mine. Both dealers have indicated that other Jettas have the same problem. I understand that a problem can come up. I do not understand VW having a widespread emissions issue that has gone over a year without a fix. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I have been having issues with the EVAP system in my 2021 VW Jetta. It has been in the shop at least 7 times since around 12K miles for the same issue. They have replaced all parts and upgraded the software several times and it is still an issue. My check engine light comes on and off all the time. It is just over a year old with almost 50K miles and they say that they are waiting on an update from VW and until then there is nothing they can do.